Wrench Recensioni 

Got a quote from YourMechanic which was bought by Wrench and when I tried to schedule an appointment they raised the price. They tried to say the original quote included a discount, which it didn’t. I was actually offered a discount in a subsequent email. First rep I talked to tried to justified the price increase and the when he couldn’t he told me that they didn’t have a mechanic servicing my area. Obviously that’s a lie otherwise they wouldn’t have given me a quote in the first place. Stay away from this company they are not honest.

My truck has been in the shop for 3 months after a wrench technician damaged my tank while trying to replace a fuel pump. After weeks trying to get a hold of the company, a rep finally told the shop they would cover the cost of replacing a new tank, but now when I try to follow up with them to move forward all they do is dodge my calls as well as calls from the autoshop. They say someone will call back but they never do. Wasted almost $900 on their mechanic the first time and now I might be out another $3k trying to fix the damage they did. Not to mention the appointments they cancelled without telling me (seems like lots of others have had this happen too). So frustrated by this business. Stay away from them at all costs

They worked on our car 6 months ago. We were charged for the repairs and hourly wage for the service. The mechanic worked on his car simultaneously (we have pictures) and we were charged. Our car still isn’t fixed. They sent the same mechanic out but it still doesn’t work. Secondly, when he left, his car left a trail of oil down our brick paver driveway. We have tried to get them to repair the damage to no avail. We keep getting a run around. We have all the emails.

Booked and paid in advance for routine maintenance (timing belt, etc) on my car. $1425 later & 10 days later my car is sitting in the middle of my garage not operable because the mechanic broke a part when attempting to put the car back together (after 3 days of showing up late to my home to complete the service). I've contacted the company via email and phone every day now with zero success in learning what the next steps are to complete the job. Horrible service.

Well, I have written one review now I first called Wrench at the end of November in 2022 for coolant leaking out at the front driver side of my car. They replace the water pump to belts the radiator but didn’t bother to replace any O-rings. Nor did they add it on the diagnostic quote when they came out and did the diagnosis of the radiator. It’s now almost the end of January 20. I’m in the end of February 2023 and. And I still cannot drive my vehicle after spending $1300 with Wrench mobile mechanic they tell me that I need a new transcooler and O-rings or an O-ring kit and I don’t know why they didn’t include that in with the diagnostic charge when they told me I needed the radiator replaced. Those O-rings are small, tiny and fragile and tend to break at times so now I sit with a vehicle I pay payments on that is not drivable because I’ve wasted $1300 with Wrench Mobile Mechanics every time I have them come out they say oh we didn’t touch that part even though it shows on my repair order pictures of that part disconnected from the radiator laying beneath the car and O-rings laying right beside it so that kind of stumped me why would you put it back together without the O-rings and why would you say you didn’t touch it if you did in fact, disconnect it from the radiator, do not call these people. They are a waste of time and money, and they will just keep money in you to death and never make it Right . I am stuck between a rock and a hard place. I have no way to get to work I have no vehicle to drive to do any of my daily errands or live life. I don’t suggest you call these people.

Can I give less than 1 star. Had appointment scheduled. Waited 2 hours. No show. No call. I called and was told they'd check on it and get back to me in a few minutes. Never called back. I emailed and finally got an answer over a week later saying the technician didn't come do to unforeseen circumstances. He couldn't call? Company couldn't call? Wasted 2 hours of my time. They want 50 dollars if you cancel less than 24 hours before appointment but they can just no show. Ridiculous. Actually had the nerve to add if I wanted to schedule another appointment. Hahaha. When hell freezes over😂

Avoid at all cost! Terrible service. terrible company. Hung up on me in the middle of trying to get my car fixed today. I won't bother calling back.

What a rip off. Paid $163 to have someone come out to tell me they didn't have the part I needed and that when they come back it will be another $293. HORRIBLE

So I needed a starter and called Wrench.com. it was a fight from the beginning. I was told that since my engine wouldn't start that they would have to run a diagnostic test which is $150 + tax. I told her that "all I want is a starter, no diagnostic. I already replacedthe battery and alternator. " She told me I couldn't be sure that was the issue. I then stated that "I don't care if that's the problem or not, I just want someone to replace my starter." She then repeated that with no diagnostic test they couldn't help me then hung up on me. So rude, such a scam. So when does business get to tell you what you want. Maybe I'll call McDonald's next and they can refuse me service because I look like I want pizza. I'd give zero stars if it would let me.

First experience was awesome... May 2022... They came out... diagnosed my vehicle... shortly after that sent a knowledgeable mechanic that did a good job. Ok cool... so now i have a water pump issue (which the mechanic informed me it would need to replaced soon) January 2023... i call to obtain another quote...Then this raggedy rude funky bi+ch says i still i owe my $100 deductible from previous work... Overtalked me trying to muscle me out of $100 that i know i paid... bank card still on file on the website... good mechanics... terrible customer service.

The first appointment was rescheduled because Alonzo couldn't make the appointment. The second schedule, I should have cancelled, but I allowed him to come 4 hours late. He was rude and did not have equipment to diagnose my vehicle. He charged my new battery, which had been drained by whatever the problem is, with his car. When I turned the key in my ignition, all lights on the panel lit up. He never used an OBD to diagnose my no start and charged me the full $150.00 fee. I shared with him this oversight, but he still didn't produce the OBD scanner. The office person, Devan is no help either. You get better service with AutoZone! A real insult to your intelligence.
DON'T WASTE YOUR MONEY OR TIME!!!
Don't deserve 1 star.

I booked an appointment a week in advance for a technician to come out to give my car a diagnostic.

The tech was scheduled to arrive between 7:30a - 9:30a. The appointment time slot came and passed and the technician never arrived or didn't call to me.

I called Wrench customer service to see the status of my appointment and they begun to explain to me that they had to cancel my appointment because they didn't have a technician available to see me that day.

I asked why no one made me aware of the cancellation because Wrench charges a $50 cancellation fee to customers who cancel appointments with less than 24 hrs of notice.

She went on to say they hire independent contractors who work for Wrench even though they aren't a Wrench employee and they do have Wrench employees who service cars. And this independent contractor (tech) must have left the company yesterday because he was in their system yesterday.

I'm listening to her explaining their staffing issues to me and told her their staffing and who they employ is all irrelevant to me when I'm paying Wrench for a scheduled service appointment that I've adjusted my schedule (loss time at work) for a tech to arrive.

The lack of the cancellation notification and that they couldn't send someone to service me is VERY UNPROFESSIONAL.

With the notice of a cancellation I could have planned to have had my car repaired with another repair facility.

They do not honor warranty on their repairs.

Had alternator replaced by them after dealership quoted over double what wrench did. I requested an OEM alternator be installed, found out later it wasn’t. They replaced the alternator all was fine for about 3 months, the same issue came up again. Took it into the shop and they said the battery was good and the alternator was bad.

When i called to have the refurbished alternator replaced under warranty they came out and deemed it to not be the alternator and then charged 150$ to diagnose another issue(which you’re required to pay if they say it’s not the warrantied item). I replaced the “diagnosed” part… 133$ down the drain… and the issue remained, called back they said it’d be another 150$ if they came and still determined it wasn’t the alternator, gave up and deleted my wrench account…

Long story short don’t bother, they might be okay for handyman type stuff but aren’t real mechanics and wrench.com doesn’t stand behind their guarantees/warranties. I would never call them again to touch my car, and I’m no Karen.

The mechanic spilled oil all over the garage when I offered the garage instead of the driveway to come in from the cold. He said he's worked on TDIs before but needed to go to Harbor Freight to get a tool to get the filter off. But the real insidious part was Wrench.com. Not being able ro select an option that allowed me to use my own oil & filter. I put it in the notes that what I wanted was my own not theirs. Then called to confirm. The woman said we will charge you more if you buy your own parts. I flipped out and then she said the mechanic will resolve the parts issue with you. My mistake, the guy said he can't do anything about the price. They charged me for both the labor- $10 more than their competitor and the parts that I had bought. This place is a rip off!

I've had two services with wrench.com. The second service didn't turn out exactly I was hoping but the mechanic was knowledgeable enough to know that the service I requested was not going to fix the vehicle. The convenience of having a mechanic come out to your home to fix your vehicle is what brought me to them.

Live and learn, right? So, I ended up throwing $500 out the window because I did not know that if Wrench doesn't check something to see if it works or not, they just replace. I was told my alternator needed replacement, but after the wrench employee did that was when I was told nothing was wrong with my alernator, it was the starter. If this is a service you NEED to use, be SURE of what needs fixing prior. I wasn't going to waste my time arguing with the mechanic, I wanted to know what I needed to do to get my car fixed. I wouldn't use this service again. Am I supposed to know your business model and how you work PRIOR to use?

Don't do it. Called them out to fix a starter issue on my truck that was stuck at work (2hrs from my home). They came the next day and confirmed it was the starter but said they couldn't work on it due to it being a 10hr job. They told me I needed to tow it to a local shop, and they'd work on it there. I ended up towing it home and spent 3 hours replacing the part WITHOUT A SHOP. I spent $150 for them to tell me what I already knew was the issue, and for them to tell me they couldn't do the only thing they exist for, to be a mobile mechanic. DO NOT DO IT.

No Notice, No Show.
Do not use this service. Had an 11 a.m. appointment scheduled three days in advance. Wrench canceled my appointment claimjng they could not do the job. NO NOTICE AT ALL THAT WRENCH CANCELED MY APPOINTMENT. Wrench caused me to lose days that I could have been looking for another repair service. Worst part. The representative I talked played the situation off like it is a regular occurrence. Do not use this unprofessional service. Very poor.

Worst $150 I ever paid. My car had a message "Engine power reduced". I replaced my MAP sensor, but it did not go away. So I called them. When the guy put his scanner on, and started the car, all kind of gage movements were happening. Even my head lights would go off and on. I told him it was not doing that yesterday. At the end he says that the car computer must have gone bad. It was lunch time, so I headed back to work. When I cam in the evening, I started up the car. All is normal like it was before his scanner was put on. I am still getting the same original message. Waisted time and money for nothing. They are not real mechanics, more like handy man. Not worth $150 at all.