Wrench Recensioni 

TWICE I had an appointment scheduled and they canceled 2 hours before they were supposed to show up. I scheduled these nearly a week out, I couldn't drive my car in the meantime, and they canceled at the last moment. When I called for help, they just said I should reschedule yet again. Awful. I've used them in the past with no issue, but it had been a couple of years, they've gone completely downhill.

Big scam. Highway robbery name it whatever.
You will know when you hire to do something in your car. They damaged my car with charges. Over $700 plus my car sold as junk.

My mechanic was no longer available in my area, waited two hours, nobody even called me and say something about that. Just lost my time. Will never use again.
In the end I should wait 5 more days to get new appointment

I would give them a negative 10 they made my truck leak more oil than it did before they work on it they wouldn’t not warranty there job

I thought I needed a serpentine belt replacement but after the mechanic inspected, he found that all belts were good but simply needed tightening. The bill was $146 but they drafted my bank account for $446.70 and now refuse to return the excess $320.46 that they took after I was told the money would be put back within 24 hours. It's been a week now so I filed a complaint with the Better Business Bureau & am now awaiting the outcome to see where I go from here. This has been a nightmare experience. It's insane !!

They are SCAMMERS!!! BEWARE!!! They fake appointment times and CHUY claimed to be busy. Five hours after a three o'clock appointment. He lied about being outside for 45 minutes and cancelled appointment. Call your Attorney General's Office. Call the police and do a theft report they cannot get away!

Cancelled at the time of the appointment. Their 'track' your mechanic application did not work - gave error about the link being expired (before the appointment time). I had waited two weeks to get the appointment. The representative was rude on the phone and 'the best' they could offer was to book another appointment 3 weeks out. Wrench is worthless. Avoid!

I explained that my car was not starting. We were asked for the address where the car was parked. We booked an appointment and had two wait two days for the time slot. The day before the appointment, I was sent a message that the car needed to be off tha street and in a safe spot. They knew the car was not moving and that it was parked on a side street. They canceled the appointment and charged me $75.00. I will never use this company again. 0 stars. Avoid the scam. BTW, speaking to a supervisor is a waste of time.

Cost 180$ to misdiagnose my car. Mechanic put no work into the diagnosis. Was only at my house for 20 minutes before he left, and 10 of that was talking to me. Will not get back to me via phone or email about a refund. I want my money back.

Texted within 10m of appointment stating they cannot make it. Very unprofessional. I'm glad they at least informed me rather than no-call-no-show, but unfortunate they do not have a back up mechanic in case the scheduled mechanic has some sort of emergency (giving the benefit of the doubt). I will change my star rating if they show up for rescheduled appointment.

Not reliable when in need of a quick solution.
My Jeep was out a whole week for them to tell us in the end that it wasn't going to be covered by our extrended warranty. They told us it would only take 24-48hrs. We keep calling after the 48hrs and no one knew anything so we waited more than a week for them to tell us "oh yeah this is not covered" and they knew this with in the first 24hrs but failed to notified us!

Had a scheduled appointment and I had to take off work for them to show up. Waited all morning and then at the last minute the technician sends me a text message and canceled the appointment. Not only did I miss out on money by missing work but my car never got looked at or fixed!

At around 48 hours prior to my appointment I could not get Wrench to help me reschedule my appointment.

They installed a battery for me in July. .My car wouldn't start I thought it was my fob I change my battery to the fob and still had trouble starting my car. Went to a mechanic and said the battery was missing two cells that were dead. IDont use these people to take care of your car go to your nearest mechanic that won't rip you off.

Has not followed up on insurance claim to video the problem and send it in to warranty company.

Wrench offers convenient service because you dont have to take your car to a shop. However,they lack communication. Their office people set appointments for you that the mechanics cant work around. They cancel on you last minute.

My car had 3 issues. The mechanic came and fixed 2 of them, said they would be back to fix the other problem. That was 3 weeks ago and I still havent heard anything from them.

The appointment was missed after waiting several days for it. The mechanic NEVER reached out to me and I had to dig through my appointment information to find a number to reach him at, to which, he then says his first appointment ran late and he would not make it to me at all. This was at 11am and my appointment was scheduled for 8-10:30am. I know his day did not end at 12-2pm assuming his other job ran that late even. So why was I completely skipped? Why didnt he reach out in the first place? Why did he have no number to call for customer service? Why did I cal them to find out they merged with some other company and I’d have to have another person call me to then say “we dont have any appointments for the rest of the week.”

All of this was incredibly unprofessional and they didnt even try to resolve it with me. I was pushed aside and treated as “less than”. Cars are very important and to not only miss my appointment, not inform me of this, not have ANY appointments for the week (I wanted something that day of course.) and considering that if -I- had missed the appointment they’d have charged me $50 this is horrible customer service.

Jason the mechanic was a pleasure to work with. Explained and answered any questions I had, was prompt, professional and quick. Thanks Jason for a pleasant experience.

Totally unprofessional company. I had to go to the ER this morning by ambulance. We sent a text to their conformation that we needed to reschedule. When I got out of the ER I see this text message "Thank you for eating my time and gas. enjoy th rest of your day. So obviously this must happen a lot to them and they do not care why you were unable to make the appointment and just assume the worse. I guess they just reallly need the $150 czancelation fee tha they charged me. Find a better company.