Very efficient service ,delivery always on time, staff are very professional. All goods are good value for money.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I've been waiting for an order for two months and I still haven't received it and I haven't received any information.
L'azienda ha risposto
My first time using Wray Bros. But certainly wont be my last. From ordering online to the expert delivery driver, Ray. The whole experience was a seamless transaction. Other online sellers take note.... Leggi di più
Bought a mop from Wray Bro. Very easy to register and order products. Helpful live chat option to query when order would arrive. Good communication via email and text service to inform when order was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di prodotti per la pulizia
- Grossista di prodotti chimici
- Grossista di abbigliamento
- Servizio di distribuzione
- Servizio di produzione video
Scritti dall'azienda
Wray Bros' focus is on providing top-notch support to customers. Our premises stretch over 48,000sq foot, with a fleet of vans, and a growing team of dedicated professionals. This means we're confident we can deliver the professional cleaning products, personalised uniforms, PPE and training your staff require. Whether you are simply looking for a supplier to provide your quality janitorial product or require an additional level of service, Wray Bros can tailor that assistance to you. With the help of our onsite studio, we also create bespoke training courses and videos for those looking to deliver efficient training to their staff.
Informazioni di contatto
Unit 4, Glacier Buildings, Harrington Road, L3 4BH, Liverpool, Regno Unito
- 01517092271
- sales@wraybros.co.uk
- wraybros.co.uk
3,9
Molto buono
52 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very efficient service ,delivery always…
Very efficient service ,delivery always on time,
staff are very professional.
All goods are good value for money.
14 aprile 2026
Risposta di Wray Bros Ltd
Thank you for the review, it's appreciated!
I've been waiting for an order for two…
I've been waiting for an order for two months and I still haven't received it and I haven't received any information.
15 aprile 2026
Risposta di Wray Bros Ltd
We’re very sorry for the experience you’ve had with your recent order.
When your order was first placed, we contacted you to explain there would be a delay and offered the option to cancel for a full refund or wait for the next delivery from our manufacturer.
Unfortunately, the revised timeframe we were given turned out to be inaccurate, and we failed to follow up with you when that estimate was changed. We understand how frustrating it must have been not to receive an update and apologise for this.
As soon as you got in touch with us to chase your order, we responded within the hour to apologise and share the latest information available. At present, we are expecting the boots to arrive within the next week. However, we want to be completely transparent that our supplier is currently experiencing some disruption, and the timelines we are given might change as a result.
These boots are made and shipped directly from Italy and would usually arrive within around two weeks, but this situation has caused unexpected delays. To reduce the risk of this happening again, we have already placed a larger-than-usual order with the manufacturer and updated our website to clearly communicate current lead times to customers.
We also recognise that you’ve ordered this product from us before and truly value your continued custom, which makes this experience all the more disappointing.
If you would prefer not to wait any longer, you are of course very welcome to cancel your order for a full refund. Alternatively, if you’re happy to continue waiting, we will keep you updated as soon as we have confirmed delivery.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Please get in touch either by ringing us on 0151 709 2271 or email sales@wraybros.co.uk
Great service, petty result
I ordered 2 customised jackets from Wray Bros Ltd. The agent I spoke to was fantastic, communication 10/10. The pricing was reasonable. My order was complicated but they did successfully produce and deliver the 2 jackets.
Unfortunately, after seeing them, they made a mistake and I was dissatisfied with the result. So they refunded me. Awesome.
BUT, when I went to reorder a much simpler design, because I am confident with this company, the manager DENIED my order, stating they are no longer comfortable making custom garments for me, but will happily sell me blanks?!
This is EXTREMELY unprofessional and petty. To deny a paying customer an order is unacceptable. For this alone, 2/5 overall.
5 gennaio 2026
Non scritta su invito
Risposta di Wray Bros Ltd
Hi Tashmim,
Thank you for taking the time to leave a review. We’re glad to hear that our team communicated clearly and that the initial order was delivered.
Regarding your first order, you requested a return due to some issues with the final jackets, and we promptly issued a full refund. We always strive to ensure our customers are satisfied and handle any concerns quickly.
When you requested a second custom order, we carefully reviewed the request. As a company that produces custom garments, we sometimes have to make difficult decisions regarding orders that carry a higher risk of errors. Due to the distance involved, a local supplier might be better placed to handle exact logo placement and customisation, as being on-site would allow for precise adjustments. We also offered to provide the art worked logos free of charge so you could work with a local provider if preferred.
After reviewing the details of your requested redesign and requirements, we determined that we could not safely take on the order ourselves. This decision was made purely to ensure quality and protect both parties. We appreciate your understanding that custom work involves shared responsibility and risk, and we remain committed to delivering excellent service and products to all of our customers.
Kind regards,
Wray Bros Ltd
Really lovely company to deal with
Really lovely company to deal with, staff always friendly and helpful.
12 maggio 2025
Excellent easy service
15 aprile 2025
My first time using Wray Bros
My first time using Wray Bros. But certainly wont be my last. From ordering online to the expert delivery driver, Ray. The whole experience was a seamless transaction. Other online sellers take note. This is how the public expect to be treated when buying online.Ps your driver Ray was so helpful too. An absolute credit to your company. Thanks Wray Bros for a easy transaction. Chris Reilly
24 febbraio 2025
Non scritta su invito
Efficient delivery and a good price point
Product, hard to obtain at this price was, found easily on their well-laid out website, the delivery was fast, efficient and effortless.
28 aprile 2022
Non scritta su invito
Great air fresheners
Great air fresheners. Amazing smells, so glad I asked someone where they purchased them. Wouldn't be without them now.
7 agosto 2022
Non scritta su invito
Great supplier*****
Great supplier, fast delivery and top quality products. Thanks
11 dicembre 2021
Non scritta su invito
Excellent first order
Have just ordered my first item from Wray Bros. It was a tool for gardening. I am very impressed with your service and the quality of my item. Your website is easy to use and your customer communication is excellent. My order arrived quickly and your delivery driver was really helpful. I look forward to ordering from you again. Thank you. JS
1 ottobre 2021
Non scritta su invito
Hoover bags
The quality of my hoover bags is excellent, the paper type ones I had used before from other manufacturers often split. Well worth the money
22 settembre 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hi Louise,
It is really encouraging to receive your positive feedback. Thank you for sharing your opinions and we hope we can soon help you again.
Take care and again thanks for getting in-touch.
Steve
Great Service
Ordered at 1730 on Weds, collected at 0945 on Thurs.
Customer Service was excellent and was a pleasure speaking with them, friendly and professional.
Would recommend to anyone requiring their services.
20 agosto 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hello Phil,
The team here at Wray Bros are delighted to with the superb feedback, regarding our click-and-collect service. We really value you taking the time to share your experience and we hope to see you again soon.
Have a great day, kind regards
Steve
About General Acid Cleaner from Jangro!
About General Acid Cleaner from Jangro!
Absolutely fantastic product but very dangerous if You don't know how to use it. I'm very happy and I know that I'll order again. Thanks Wray Bros....
11 agosto 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hello Marcin,
Thank you for the postive product review. You make a valid point that the chemicals supplied are for professional use and should always be correctly used, diluted and stored as per the label instructions. In addition, we can supply Product Usage Guides to help our customers get the best from their purchase.
Once again, thank you for the kind comments and raising an important point.
Regards
Steve
Five star Company
Having been let down by other suppliers I ordered polishing pads from Wray Bros. Excellent friendly and rapid response, will use again.
7 agosto 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hi Anthony,
It is good to hear you have the pads you need and Thank you for the very kind review. We look forward to being of use again when you next treat your floors, be it to clean, scrub, buff or polish etc., we are here to help.
Have a good day, regards
Steve
A good experience.My order was accurate…
A good experience.My order was accurate and delivered on time.I was really pleased.Thank You.
15 luglio 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hello Angie,
Your positive feedback means a lot to us, so a big thank you from all at Wray Bros for sharing your experience. We look forward to working together soon. Angie, I hope you have good day, regards
Steve
Can't fault the service
I have been a customer of Wray for many a long year and have to say that I have never received bad service. I think if I asked for a stepladder to paint a skirting board they would try to source it even if they did not have one available.
Holly has come to the party yet again and sourced PPE that has been difficult (and pricey) to get hold of and I now have a (relatively) happy workforce.
Thanks Wray. :)
14 luglio 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hello Lisa,
It is fantastic to hear of your positive shopping experience. If you do want that step-ladder just give us a call!
As always we appreciate your feedback and your continued business. Have a great day, regards
Steve
Fantastic service. Great products. Amazing prices.
The cleaning equipment where I do voluntary work on Mondays is D.I.R.E. Supermarket mops and buckets Ugh! Coming from an industrial background, I know you can't beat the real McCoy so I ordered a decent mop handle and a couple of mop heads, a floor squeegee and left it at that, for now. For the price of an ineffective, cheap and nasty supermarket mop, you can buy something decent from Wray's. It does a better job in half the time. Next on the list is a better bucket and a deck scrubber to get the bloody floor tiles clean. I'll be back in the near future for more stuff, I promise.
1 luglio 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hi Laurie,
You will know there is no substitute to elbow grease. Yet, it is reassuring to hear our professional cleaning products are valued as way to make the job that bit easier. We are on-hand when you are ready to tackle those troublesome tiles!
Thank you for your business and we hope to see you again soon.
Regards
Steve
Excellent and very efficient
Excellent and very efficient. Items just as described and received next day.
26 giugno 2021
Non scritta su invito
Risposta di Wray Bros Ltd
Hello Raffles,
Regarding the products and our service, we very much appreciate you taking the time to share the positive feedback. Have a good day.
Regards
Steve
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.