Wordans Recensioni 1932

I so appreciate the quick delivery as I needed the shirts yesterday. Great thick cotton shirts, the quality is consistantly there and the price is always affordable for small busineses

15 t-shirts i bought. The neck was way to wide. This made them ugly and not wearable.

I am extremely disappointed with my entire experience at Wordans. When I placed my order, I was misled about the processing time. I had ordered an outfit for my grandson to wear to his birthday party that matched his theme, and I specifically selected what I thought was a “ships in 24 hours” option—only to later be told that this does not apply to printed or customized items.

After waiting four days without any tracking information, I reached out to customer service and was met with rudeness and dismissive behavior. When I asked to cancel my order, I was told it had already entered production and could not be canceled. As someone who runs a business myself, I fully understand print-on-demand timelines, but waiting four days just for processing is unacceptable. My own custom orders for customers ship within two days. Then again, these are US-based companies. I guess that is better sometimes than supporting Canadian Companies.

Even after complaining, my order was held for ten business days before it was marked as shipped, and then it sat for another two days without even being picked up. I had a little wiggle room since his birthday is on Saturday, but based on what I was told, my order should have been delivered over a week ago, even with the stated 5–7 day shipping.

I had considered using Wordans for my business in Canada, but I will never order from them again. The poor experience was not only about delays but also about the extremely rude customer service I received. Buyer beware: make sure to read all the fine print. If an item says “ships in 24 hours,” that only applies to blank items—even if it says “customize” right below it.

Shirts came in a timely manner and they are good quality.

I don't like when ordering items in 1 day one order, it comes in different packaging on different days. I had just checked my order & noticed 1 item missing. But it says delivered.

Excellent customer service, great product and fast service. Great company.

Quite disappointed. At forehand I asked for a specific kind of t-shirt through customer service. I got the wrong ones and they ended up letting me pay for sending it back.
It feels like a quite unfair and indecent policy to let your customer pay for your own wrongdoing.

They shipped my item to the wrong address and it went down hill from there. More than a month of back and forth with them and even though the item was recovered (used!) and returned to them they withheld the shipping cost (to the WRONG ADDRESS!). I had to file a complaint through my PayPal.

Ils n'ont rien respecté de mes demandes!
Je souhaitais offrir un cadeau personnalisé à ma femme pour noel. Quelques jours après, je ne vois aucun mouvement sur ma commande donc je les contacte et on me dit que l'article a été envoyé via un autre transporteurs que celui que j'avais demandé, choisi parmi les choix proposé sur le site.
quelques jours plus tard, on me demande si je l'ai bien reçu car il est arrivé, mais moi alors que je n'ai rien reçu et j'étais à mon domicile toute la journée.
Suite à cela, on me dit qu'une enquête va être mené et qu'on me tiendra au courant.
Sauf qu'en attendant je les informe que je vais devoir commander ailleurs si je le veux pour noel et que de ce fait je demande un remboursement.
Sans me tenir informé de l'avancement de l'enquête, je reçois le 26 décembre, un courriel qui m'informe que le colis est renvoyé alors que je n'en voulais plus vu que j'ai dû commandé ailleurs.
Lorsque je les contacte ne leur disant que je n'ai pas demandé de renvoi, on m'informe que je pourrais le retourner une fois reçu.
Finalement lorsque je le reçois en janvier, alors que je ne suis pas chez moi, on m'informe que comme c'est personnalisé, je ne peux pas me faire rembourser.
C'est une honte de traiter le client comme ça.

Answered all my questions and fixed my problems

Ross was clear, efficient and helpful. Problem solved easily without issue.

First order, they incorrectly labelled an oversize unisex shirt as a "womens" shirt - indicating an incorrect sizing. Refused a full refund with return shipping, said the item was what I ordered... But refused to acknowledge they'd mislabelled it.

Update:
Was promised "Please let us know how you’d like to proceed, and we’ll send the return label within 48 hours."

It's been 4 days since they last responded to me...

Ross was responsive and gave me an update of the shipping situation! Thanks again! I have received the package in full

Terrible customer service. The logo quality on the hoodies was very poor, and one item was missing from my order. Responses took days, delivery was extremely late, and my case was closed without resolving the missing item. I still haven’t received what I paid for. Very disappointing experience.

they refused to give me a refund on my missing item because they have given me a refund ON A COMPLETELY DIFFERENT ORDER and then told me that they considered the matter closed. i had to report them to my payment processor to get them to force a refund. not once did they apologize.

Ross responded very quickly to my inquiry and came back with a solution. Thanks Ross for your prompt response! Cheers

I was mistakenly sent the incorrect amount of hoodies. I should have received three large and five xl hoodies. I received 8 large (mistakes happen). I reached out to customer service and had absolutely amazing service!
Ross, from customer service promptly answered my email and had my issue resolved immediately. The hoodies were for Christmas gifts and he was able to get the correct items shipped out to me right away. He was kind, thorough and extremely prompt!I was grateful for all his help !

Thank you Ross for getting back to me right away with my questions for my order. Quick and friendly response for my inquiry regarding the status of my order(s). Much appreciated

I have always received quality products from Wordans. I've only had one small issue but it was rectified immediately. Everyone I've dealt with has been amazing.

Very fast response and delivery. First time ordering and was very happy except I may have ordered a version of t-shirt that is smaller than what I normally wear as a medium. Expecting the same great customer service