Well, what can I say, my order got totally messed up and didn't receive the dough when promised which was hugely disappointing, and to be balanced woody openly admitted to this, apologised and un... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This was my first time ordering from you, and even though we had a couple of little delivery hiccups, they were sorted so quickly —brilliant customer service. The dough is absolutely delicious... Leggi di più
The dough looks fine but I would suggest looking at your delivery arrangements. When I've ordered similar frozen items from other suppliers, they have come with icepacks in a proper polystyrene foam i... Leggi di più
The Neapolitan pizza dough is fantastic. We have a Gozney oven and usually make our own dough to use in it but this makes life a lot easier and the pizza's came out perfectly. We had issues wi... Leggi di più
Dettagli dell'azienda
Informazioni su Woody Oven
Scritti dall'azienda
Great pizza. Made simple.
All the tools you need to make restaurant quality pizza at home. Experience high temperature with our award winning Pizza Oven or cook restaurant quality pizza using our Ready Made Pizza Dough Balls - Winner of a Great Taste award 2025.
Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls
Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.
If you have any queries or complaints please email: customersupport@woodyoven.com
Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls
Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.
If you have any queries or complaints please email: customersupport@woodyoven.com
Free Shipping Over £45 + Free Returns
FREE next day delivery (ex Saturday)
Get Free Next Day Shipping on all orders exceeding £45
Informazioni di contatto
Unit 27, Wharf Street, WA1 2HT, Warrington, Regno Unito
- customersupport@woodyoven.com
- woodyoven.com
4,5
Eccellente
704 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 42% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Delivery Request isdues
I ordered 24 dough balls during the Black Friday sale for £34.99. Immediately after placing my order, I noticed the delivery was scheduled for 1-2 days, when I wouldn’t be home. I emailed customer service straight away explaining that no one would be available to receive the frozen dough balls during that timeframe, and asked if they could deliver later in the week to ensure the product wouldn’t spoil.
Customer service initially responded saying this wouldn’t be a problem and they’d arrange it. However, I then received a text confirming delivery for the exact dates I’d said I’d be away. I emailed again asking what was happening, they did respond advising if the dough was spoiled they would replace.
I responded with a request, and sent some further e-mails which took some time to respond. The comfort e-mail to confirm the action would help create a more rounded service. But they did resolve.
25 novembre 2025
Non scritta su invito
Risposta di Woody Oven
Hello Micheal,
We are very busy at this time of year so responses can take a little longer than expected. I have read through the correspondence and the last message we sent you ended with this: If the dough cannot be delivered and stored in a freezer, get back in touch and we will happily replace this for you - we don't feel the review you have left us is warranted or justified.
We aim to dispatch every order as quickly as possible to ensure a fast and timely delivery, we have an estimated time of delivery on the product page and during checkout.
It would have been ideal if we could have delayed your order however our shipping team process orders very quickly and it had already left us - despite this we have already offered to replace your order (see above)
The replacement was scheduled to leave us tomorrow for your requested Thursday delivery. A member of our team will be in touch to discuss the ideal solution for you.
Kind regards,
James
Woody Sourdough pizza dough:
Woody Sourdough pizza dough:
Tastes just like the £14 - £17 pizzas we used to buy. In fact even better as its become a family favourite to add our fave toppings (banana and red onion chutney for me!) Saved us a flippin fortune. With the price of food rising every week, this is a great way to save on your monthly food bill / weekly takeaway token. We love the taste and great ingredients. Woodys is BEST!!
1 novembre 2025
Non scritta su invito
Risposta di Woody Oven
That's great to hear! Can't beat making pizza from scratch!
Thank you!
Fantastic sourdough balls and great…
Fantastic sourdough balls and great customer service. We received the wrong order, which I’m sure is very unusual but was rectified without delay. We will continue to use this company for restaurant quality dough.
10 novembre 2025
Risposta di Woody Oven
Glad we could get you order rectified and we're glad you enjoyed the dough.
Thank you.
If you’re looking for a good portable pizza oven
If you’re looking for a portable, reasonably priced, capable outdoor pizza oven that can deliver wood‑fired style results, the Woody Oven is a very solid choice. It ticks most of the essential boxes: performance, versatility, value. The trade‑offs are mostly around user technique (fuel, temperature management) and ensuring you get a good delivery/assembly experience.
3 novembre 2025
Risposta di Woody Oven
Enjoy, and feel free to send us your creations!
Thank you
Don’t waste your time scrolling through others and just order!
Second order and review because it’s become a staple on the weekly menu! Amazing product and delivery first time which I was happy to spread the word about this company. Second order I received completely the wrong product but messaged customer service and the prompt response and efficiency to resolve the issue was second to none. Don’t bother looking anywhere else for pizza dough..this company is hands down the best in all areas!
12 novembre 2025
Non scritta su invito
Risposta di Woody Oven
Glad we could get this rectified for you, hopefully next time theres no need to message in! Enjoy.
Thank you
The most amazing Sourdough pizza dough
The most amazing Sourdough pizza dough, making the best ever pizzas!! Great efficient service!
3 novembre 2025
Risposta di Woody Oven
Thank you Kim, glad to hear it! Enjoy
Excellent next day delivery as usual
Excellent next day delivery as usual. Dough ball’s still frozen. Looking forward to using them - I’ve had them before - they make great pizza!
6 novembre 2025
Very tasty I prefer the sourdough base…
Very tasty I prefer the sourdough base also I think a 250g dough ball the perfect size.
28 ottobre 2025
Tasty dough and great customer service
Sourdough is very tasty. I had to buy another bag for the freezer immediately. Good customer service too after my Apple Pay auto-populated the incorrect address and they resolved quickly.
23 ottobre 2025
sadly dough aarrived m ostly defrosted
27 ottobre 2025
Risposta di Woody Oven
Hello Gids,
Apologies there was some defrosting on your dough, however this is completely normal during transit and as long as the dough hasn't fully defrosted or began to prove and expand it's perfectly fine and safe to consume. Next time please don't hesitate to send us images of what you received and if there is an issue we will happily refund or replace the order.
Thank you
Great product
Great product
Excellent results from both dough types. Delivery speedy
27 ottobre 2025
prefer it to Gozney dough
prefer it to Gozney dough. less expensive, quicker delivery, and easier to use.
15 ottobre 2025
Great pizza dough and easy to use.
Great pizza dough and easy to use with perfect results every time.
Dough came semi frozen but was still ok so put it in the freezer before it thawed out fully.
Just follow the instructions on the website for a perfect pizza.
6 ottobre 2025
Great product and service
20 ottobre 2025
Arrived defrosted
20 ottobre 2025
Risposta di Woody Oven
Hello Anita,
Apologies there was some defrosting on your dough, however this is completely normal during transit and as long as the dough hasn't fully defrosted or began to prove and expand it's perfectly fine and safe to consume. Thank you for sending us the images, after inspection we concluded that the dough was received as expected, and would make delicious pizza - we would love to hear how you got on.
Thank you
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.