Terrible service Wood Floor Warehouse took our order and allowed us to choose a delivery date. When the vehicle arrived, half the order was missing. We called and were assured the missing it... Leggi di più
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We received our order of the Antique Colbalt Blue laminate flooring. It was really well packaged and arrived in perfect condition. The boards are of a superior quality and it was fitted without a sin... Leggi di più
Connor gave me great advice today. He could have sold me something I didn't need at this point but didn't and he has ensured I will be back at Wood Floor Warehouse Ravenhill Road Belfast for all of my... Leggi di più
Excellent service - ready to collect within 8hrs of ordering. Laminate floor was on offer, so price was extremely competitive. Staff friendly, and assisted with loading into car boot. Only slight do... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We supply Engineered wood flooring, parquet, LVT flooring and laminate floors to Public and trade customers across the UK and Ireland. Established in 2001 with 3 showrooms in the UK and N.Ireland, our specialist knowledge in all things wood flooring has helped to ensure that we are the Number one choice for many customers.
Informazioni di contatto
Balloo Road, Bangor, BT19 7PG, Bangor, Regno Unito
- 0161 274 9565
- info@woodfloorwarehouse.co.uk
- woodfloorwarehouse.co.uk
3,6
Nella media
135 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really nicely laid out showroom in…
Really nicely laid out showroom in Belfast. Handy people to deal with. Supplied flooring for our living room
9 gennaio 2019
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Best company, lovely showroom
I work opposite the company's showroom in Warrington. Everytime I go in they are professional and pleasant. They have an excellent selection of floors and accessories all very nicely presented. The floors are laid out in a manner that makes it easy to see how it will look when it's in your house.
The floor I bought was excellent quality and looks great. It was also a great price.
9 gennaio 2019
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Good experience all round
Great product range, practically unrivalled. Very low prices, knowledgeable and helpful staff and good delivery times. Would recommend.
9 gennaio 2019
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A company to choose
Excellent quality products and superior customer service. My floorboard got damaged by rain and despite the fact it wasn't the company responsibility, they offered a 20% discount in the new purchase.
I used them in the past and I will buy again in future.
9 gennaio 2019
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Massive range
Massive range. Called in and picked a floor and had it fitted 7 days later. 10/10
Highly recommend
2 dicembre 2018
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Excellent floor choices very friendly…
Excellent floor choices very friendly and knowledgeable staff great customer service always happy to help. Floor was delivered and fitted on time most competitive prices for flooring I came across would recommend wood floor warehouse to anyone looking for great floors at competitive prices .
2 dicembre 2018
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A lovely range of floors and very…
A lovely range of floors and very helpful staff. We were able to take our floor away on the day of purchase and the price was very good, much less than we expected to pay based on other quotes.
It's all installed now and looks fantastic.
22 novembre 2018
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Great service Great Floors
Great service and I got a very good price for my wood flooring. We have done our whole house from these guys and could not rate them any higher. Lots of choice and they know what they are talking about.
3 novembre 2018
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Nice mannerism
Nice mannerism
Over the phone until they’ve taken your money.
Delivery timelines are dreadful
Waited until 7pm for a 1pm delivery sit. No explanation given, had to cal the company about 10times to find out what was going on. They didn’t even have the professional curtesy to call me to inform me, when I touched upon this they were very rude. Would never recommend them
To anyone!
LET IT BE CLEAR NOBODY HAS LIED IN THIS REVIEW
This is the 1st time I’ve dealt with your company and this is my customer expirence!!!
30 ottobre 2018
Non scritta su invito
Risposta di Wood Floor Warehouse
I am sorry you are not happy, but it is not fair to lie in your review about this.
Our website clearly states that deliveries are 8am-6pm. We do offer a more expensive delivery service where a time slot can be chosen, but you did not take this option. At no stage were you told that your delivery would be at 1pm. In fact, when we spoke to you that morning we were able to let you know of your approximate delivery time between 4-6pm after calling the courier company.
At approximately 4pm you called our office for the 8th time, now demanding a refund of the delivery, because the order was not with you yet, despite there still being 2hrs left for it to arrive. Your review was published straight after this call, stating you waited until 7pm for your delivery. How is this even possible when it was not even close to 7pm yet?
The delivery company also complained to us that they had received abuse from you over the phone.
exellant costmer service was there to…
exellant costmer service was there to help when one the parcels didnt turn up,shame the delivery service they used was not so good,shame as great product and service hope you find a delivery courier soon as i was not impressed with there service,i would reccomend your products and thanks angain for all your help
27 settembre 2018
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Fantastic floor and service
Fantastic floor and service, I am exceptionally happy with the price! Would recommend to anyone.
1 agosto 2018
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Thank you for an excellent service
I was recently looking for good quality floor for my house. My friend recommended Wood Floor Warehouse as he had purchased floors from them few times before. I was approached by a member of a staff shortly after I arrived at the shop. The customer service that I received was brilliant! I have found the beautiful oak floor for my living room in my budget. Wood floor warehouse also had joiners they recommended. One of the recommended joiners has done an excellent job and the floor looks beautiful! I will definitely be back in the future for more excellent floors!
29 maggio 2018
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Very happy
This is the second time I have purchased from this company. Great service and by far the best prices around. Their showroom is huge,so much choice and the were staff very helpful.
25 maggio 2018
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Poor Service or set up
Ordered sample paid £1, never arrived: wrote for refund or to expedite 1 week later. No reply after 3 weeks. If they cant be bothered to help at that stage what hope. I suspect something is wrong with their paypal address as it ends btinterent not "internet". Mad!
Addendum edit on 9/1/2019
My review written fri 27/11/2015, replied and reported me on to it 9/1/19
Possibly not worth dealing with, you decide
Edit
This review refers to occurrences in 2015, and their replies are in 2019 to 2020.
As I say make your mind up whether you want to wait fpr 4 years for an explanation when things go wrong!
27 novembre 2015
Non scritta su invito
Risposta di Wood Floor Warehouse
I'm sorry to hear that you had an issue ordering something from our website. The email and paypal address that you have used in incorrect and does not refer to our company. This would explain why you have not received your order or an email reply.
Really good quick service, great prices and good delivery
I've purchased laminate flooring from these guys twice now and both times have been really great. Initially I ordered samples which arrived in a timely manner. I then ordered from those and received the goods in good time as well. My only reservation is that the packaging is a little lax. On my first order a few of the planks were damaged at the ends. Fortunately I was able to work around the damaged ones and still had enough product to complete. Other than that, a first class company.
16 giugno 2015
Non scritta su invito
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