Very happy with them. Prices very competitive and extremely happy with the service. Ordered on the Saturday on Easter weekend, despatched Easter Monday from Spain, and arrived in the UK less than 24 h... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Was a little bit concerned about some of the bad reviews on here withsunglasses.co.uk I didn't realise they were coming from Spain but no problems at all, ordered Thursday afternoon were on my doorste... Leggi di più
Placed order on the evening of the 3rd October & still waiting for delivery. Poor service & no communication. Still waiting. This morning, finally some communication from this shambolic Company... Leggi di più
L'azienda ha risposto
Excellent experience buying from Withsunglasses! The shades were a great price (made me slightly wary) but the customer service and delivery were brilliant. Quickly received, with some sweets in there... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
glasses.co.uk
Informazioni di contatto
Spagna
- withsunglasses.co.uk
4,5
Eccellente
687 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fantastic service
Fantastic service. I ordered on the Sunday night and the sunglasses were delivered on the following Wednesday.
20 febbraio 2018
Non scritta su invito
Excellent experience
Excellent experience buying from Withsunglasses! The shades were a great price (made me slightly wary) but the customer service and delivery were brilliant. Quickly received, with some sweets in there too as a nice touch - excellent and I'd 100% use again.
19 febbraio 2018
Non scritta su invito
Fantastic Service .
Fantastic Service .. arrived within a day. Boxed lovely nice sunglasses
16 febbraio 2018
Non scritta su invito
Good coms
Good coms, and half the price of the High Street in this country!
16 febbraio 2018
Non scritta su invito
Brilliant discount
Really good discounts, promt delivery and well packaged. Will use again.
15 febbraio 2018
Non scritta su invito
Poor customer service and confirm stock availability
They did not have the glasses on stock and they never send an email to let me know it would take longer to be delivered i had to email them asking. After 3 weeks of the order i was informed that it would take other 4, they offered me other glasses. so my advice it will be to really check the stockage availability but the customer service is non existing.
15 febbraio 2018
Non scritta su invito
Risposta di glasses.co.uk
We would like to clarify that we initially advised you within 7 working days of us receiving your order that the glasses you ordered was in the manufacturing process and could take up to a minimum 4 weeks to receive and offered you an alternative pair to consider. We did not receive a response to our email. We contacted you again 3 weeks after this email with an update to advise that were still awaiting the item and you were at liberty to cancel the order should you no longer wish to wait or go for the alternative glasses we offered you with a 24 hour delivery. We received a response from you a few days later with a request to deliver the glasses to a different country and we provided an explanation as to why it was not possible within 24 hours of receiving your request.
We are available to answer queries such as delivery times during our operating hours and details regarding our deliveries is easily found on the first page of our website.
It is not clear how or why you have stated our customer service is 'non existing' as we kept you up to date with this order and you up until the date you received your package.
Excellent price and service
As long as you are aware of the time taken for delivery of 'available' items (this is stated on the website, but could be made more clear on the product page), I can not fault the service provided.
I had to return a pair of goggles and re-order due to the first pair being too small. Withsunglasses.co.uk arranged a quick and efficient collection by DHL and refunded my payment as requested.
Price and product also very good.
11 febbraio 2018
Non scritta su invito
Excellent experience
9 febbraio 2018
Non scritta su invito
Avoid
Do not use this company, save yourself the hassle and take your money elsewhere. No matter how polite the customer service or the quotes of’ terms and confitions’ They are a waste of time....avoid!!
8 febbraio 2018
Non scritta su invito
Risposta di glasses.co.uk
It would be helpful to us and to other readers if you would advise the reason(s) for this 1 star review as we try to use constructive criticism to better our service.
All good so far
Sunglasses arrived on time however in the end but a text from DHL said they would arrive in 48 hrs not 24hrs, in the end they did arrive on time, I need to send them back due to them not looking on me, i haven't done this yet but so far they have been very good
8 febbraio 2018
Non scritta su invito
Very very very slow delivery by which …
Very very very slow delivery by which time the price had increased on the second pair i wanted to order from £49.33 to £130!
UPDATE:
Worse still the customer service of this company don't check their facts. They claim they delivered it in mid-January and it is my fault the price went up as the January sales ended. Both things are untrue as they delivered it at the end of January and the price went up in January during the January sales.
TRUTH:
Firstly their delivery was late. I ordered on 15 January. They didn't even bother to dispatch the item until 27 January when they emailed me then I received it on 29 January not mid-January! It took 14 days to arrive or 11 working days. So it was late.
Secondly they changed the price of these sunglasses in January whilst I was waiting for delivery. The price rise was nearly 300% for every colour - a massive price increase from around £50 to £130.
7 febbraio 2018
Non scritta su invito
Risposta di glasses.co.uk
It's a shame that you have given us a 1 star because the promotion you received your original glasses is no longer on offer.
You say that this order had a "Very very very slow delivery" however the glasses you ordered were not part of the 24 hour delivery and our records show that you received these glasses within 10 working days as per our delivery conditions.
Many retails companies part take in the January sales and lower the prices of their items during this time. You took advantage of the great offers we provided during this limited period and although the January sales are over, our prices are still one of the lowest that you will find online.
Excellent Service
Fast shipping on 24hr products, responsive customers services and brilliant free returns process. DHL will pick up from your home!
2 febbraio 2018
Non scritta su invito
Great company
Great company, got fantastic Sunglass at a brilliant price. Delivered in 24hs.
Fantastic service.
1 febbraio 2018
Non scritta su invito
There’s no-one better
There’s no-one better. Communication, speed, product, everything, perfect. Thankyou.
31 gennaio 2018
Non scritta su invito
Received everything as expected
Received everything as expected. Couldn't ask for more. Great experience! Thank you
31 gennaio 2018
Non scritta su invito
Lovely glasses but communication was …
Lovely glasses but communication was poor. I had to keep ringing to ask where they were. I was supposedly sent an email to say was a delay but nothing in any email boxes. Took longer than i expected but they got here in the end.
30 gennaio 2018
Non scritta su invito
Fantastic sunglasses
Fantastic sunglasses, authentic. Only downside was the delivery timescale which was longer than I expected but withsunglasses did keep me informed of the delay. Very happy with my purchase and made a great saving on high street price.
30 gennaio 2018
Non scritta su invito
Great service, great glasses
Bought prada sunglasses. They weren't on 24hr delivery, they were on 10 working days. Withsunglasses kept me up to date and they arrived far earlier than expected. Excellent service, glasses perfect.
26 gennaio 2018
Non scritta su invito
Very nice pair of sunglasses
Very nice pair of sunglasses. Speedy delivery service.
23 gennaio 2018
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.