Wisconsin Cheeseman Recensioni 

I made an order online on November 25th with a delivery date of December 6th selecting in-house credit for my payment method. The only communication from the company was an email thanking me for my order. On December 5th I got on to check the status of my order for how it was shipped to find it hadn’t shipped yet. I immediately called the company to find out why and was told that the credit department put my order on hold. The person I was talking to said someone from credit would call some time in the next 24 hours. They never called me so I called them back. I was informed my credit was not approved so I had to make a new order and pay with my credit card. I was transferred to customer service to get my order taken care of. Customer service redid my order and told me I would receive my order on December 15th and that it went through on their credit. I asked for a supervisor. I explained everything that had happened and the fact I needed my order for an obligation on December 9th. The supervisor reordered my order and told me that I would receive it December16th and if I wanted it earlier I would have to pay an extra $25.50 delivery to get it by December 8th. If Wisconsin Cheeseman had communicated to me of the credit issue when it happened, I could have paid for my order and received it on time.

I would not recommend this company to anyone including my worse enemy. They have extremely poor work ethics.

I placed an order for four items being delivered to four different recipients. The next morning I recieved an order confirmation and in reviewing the information found they had switched orders between two recipients. I immediately sent an email explaining the mistake they made and called an hour later to confirm. The "Customer Service" line is no customer service at all, being an automated system which will promptly disconnect unless it interprets your request as placing an order. I recieved an email 24 hours later explaining that there was nothing they could do to resolve my issue; with some inexplicable story attached about thier refrigerated trucks. Absolutely awful company! Beware!
I filed a dispute with my credit card company.

Absolutely terrible service. I tried to cancel an order within minutes of placing it and a full day before the order was confirmed. Within hours of the order being confirmed the following day and a full day after my cancellation request I was told that the order had already been prepped for shipment and they would be unable to cancel. Keep in mind this order was supposed to arrive weeks after my order was placed and shouldn't have shipped yet. This company is a scam.

Told they deliver using refrigeration units. Fed-Ex doesn't have refrigeration units for home deliveries. Received notice my delivery address didn't correspond with my zip code. hmm, getting stuff delivered here for 30 years. I have not received my order but I got a bad feeling that I probably won't and I just got scammed out of about $130.00 for product and was given false shipping tracking number. Contacted FedEx and tracking number doesn't exist. Nice fancy catalog just before Christmas, but what a scam! I closed the card I used because who knows who they'll sell it to.
DO NOT Christmas shop from the catalogs you get in your Mail Box. Never use your debit/credit card information, and same thing online. NoNo

I ordered chocolate covered cherries in December. They were melted into a big gooey mess. My son tried to eat one and had to use a spoon. Not worth the effort or money. He threw them away. Will never order from them again

Horrible horrible experience from the get-go. This company is a joke. I received a $50 gift certificate from a friend. Used it to purchase Xmas gifts for my mom on Dec 6 with the total order covered by my gift certificate. Then I received an email that they couldn’t ship one of the items to a post office box. Spent 45 min on phone with inept customer svc rep about the split order and was assured the total cost of everything would still be covered by the $50 gift certificate. Began receiving bills for a balance due with late fees accrued a few months later! They had started a line of credit with Swiss Colony that showed up on my equivalent report (!) and my perfect credit went down to the 600s. Called Customer svc and they were useless. Even said the second order was cancelled and never went out! (Yet my mom received it - eventually - after many fed ex notices that it sat in a shipping facility outside Atlanta for weeks.) I could not resolve this issue on phone and decided to just pay online to get it over with - but their website said I had no balance! Had to call again, was told my balance was now $10 more and it would cost $3 to pay on the phone. Sigh. On top of this I’m now receiving dozens of print catalogues from Swiss colony brands. HORRIBLE.

I sent 3 Easter baskets to 3 grandchildren, with instruction to send for Easter - 2 were immediately shipped and received way too early, 3rd grandchild's hasn't arrived yet. Note that ordering will result in almost daily adversing emails, and unsubscribing does not work, they just keep coming. Now also receiving daily demand to do a survey - very disappointing experience because it's impossible to have communications discontinued.

What went wrong, you ask? Well just about everything, a real mess. First you cant' really talk to the company direct, you gert a rep that can only take orders based on the currant catalogue they have. I tried for an hour and kept getting an overseas rep. I ordered product and was charged for shipping container. One bag was shipped in the $45 container.. The rest of the order (cheeses) were shipped in a shrink wrap and left on my porch. that would have been ok except I live in Arizona. The order was not as ordered and cheese was left out in the heat to long so I through it out. I still have shipping trash.. Cheeseman gave a partial refund on the order, again through a Rep. No more from me. Many other company's to buy from.

I placed an order as a Christmas gift for my sister and hit the button to be billed of my credit card I have through the company.

Will they billed my sister for her own Christmas gift. I was embarrassed an angry. I called customer service who just sent me to other people.
Finally spoke to a woman she was rude and said it was my fault. I ask her to bill my line of credit for that purchase. She made me angry that I was being treated like I was an idiot.

Long story short she didn't due what I ask.
My sister sent me an email saying she just paid in full . I ask her why she said she was getting phone calls asking when she was paying for her own gift.
Very hostile calls.

Now I will be lodging a complaint with the better business bureau.
I did tell customer service to correct the issue or I would make the complaint to them.

There website is cliché.

I was not happy with the customer service at all. Would not recommend!

Agree with everything negative I’ve seen on here. My cheese was old and I gave out as Christmas presents to friends and family. If my cheese was way past it’s time when they sent it to me then I’m sure my family’s was as well. I called customer service and they told me they think the cheese is supposed to be crumbly. My Dad’s best friend was a merchant marine who would bring us cheese wheels from all over the world. I’ve loved cheese since I was about 5 but go ahead and insult my intelligence and tell me Cheddar is supposed to fall apart. You couldn’t even get a slice to put on a cracker with the sausage. Also, my first question was “Where is the date code?” She wouldn’t answer that and said some nonsense like it wasn’t on the packaging. I saw the date code. If the cheese wasn’t old when you sent it to me then WHY be deceptive about the DATE CODE? I was not impressed with the Pecan Kringles I ordered either. They were extremely thin and hard to find a Pecan in them at $26 a pop no less. I SURE WISH I had read the reviews BEFORE I ordered from them but they were good when they were Swiss Colony so I assumed they were the same. This is the second year in a row I ordered from them. Last year, I placed the order in October for Christmas and it finally showed up over a month late.
I gave them the benefit of the doubt and another chance. I really regret that decision. NEVER AGAIN!

The cheese we ordered tasted good. However, they gave an option of picking a delivery date that was NOT even close to be honored. When I called and spoke with the customer service personnel, they transferred me to a manager who said there was nothing they could do. They delivered it 10 days PRIOR to my requested date. I knew my recipient was not home. They told me this was my problem.

Don’t waste your time and money. I ordered five items from this company. One came in a week and a half. The other four items never came at all. I was notified by mail that they are out of stock. They were Christmas presents. The notification arrived on December 27 by snail mail. If ordering by phone, they do not have the ability to tell you that they don’t have the item.

This was my 1st time ordering from Wisconsin Cheeseman as part of Christmas. Items are very small for the price, some require refrigeration which made gift giving a little difficult. I incorrectly thought these would be similar in quality and quantity to the Hickory Farms items of years past. Not so. The catalog pictures were great and that's why I gave them one star.

I liked most of my order. I did have a problem with the California mix (nuts and more). It tasted like grass and dirt. According to their guarantee, it is 100% satisfaction. When I contacted them concerning a return, I would have to pay to ship it back to them. This would cost me as much as I am paying for the product except the shipping I pay in the first place. My satisfaction is not guaranteed.

Problem with catalog descriptions items arrive not as in photos. Also several items were not described as needing refrigeration even before opening so cannot give as gifts which they were purchased for. Tried multiple time to speak with company, no response or help whatsoever

I received a gift with no name of sender. As other reviewers have stated: it took forever to reach a actual person. That took the order # on the package and said they could not find it. Then said they would transfer me to someone who could help and hung up! Very rude and unprofessional. I would never trust them with a order.

I placed orders as gifts for old fashioned candy. I had one ordered delivered to me for our family over Christmas. It should have been a great nostalgic treat. Nothing like we remembered from our childhood. The "pillow" candies used to have some filling. Not with this candy. I am sorry I sent as a gift to anyone.

On the plus side, the candy is pretty but not what I remember from an old fashioned candy dish during the holidays a far as the texture. Note sure what we paid ... maybe about $10 for something that only fit into a tiny candy jar.

I am embarrassed I sent as a gift. If I had only bought some for my house, I would not have even written this review.

Worst service ever! Do not use! They created a label with FedEx took the money out of my account and we still don’t have the product. I called fedex and they say the label was created but not used. I call them (which is a ridiculous hassle) and they told me to wait, I called again several days later and the lady (who barely spoke English) told me to wait more I asked her to cancel the order because it was for an office party it’s not here, she said she couldn’t and transferred me to another lady who said that they can’t because it’s “in shipping” when I let them know that I talked to FedEx they said “it’s listed as in shipping on our side.” Explained AGAIN about my conversation with FedEx and they said there’s nothing they can do.
Please save yourself the heartache

We received a gift box today but have no idea who sent it to us. The message simply says Merry Christmas There is no easy way to contact WC. Please reply to trust pilot asap so I can thank someone