The Swiss Colony Recensioni 

It's really odd how many times Swiss Colony orders have issues with "damaged" bar code or shipping label. To make matters worse, when the package finally arrived the products were in poor condition, as if the box had been used as a soccer ball, and the cookies were stale and had a synthetic after taste. Along the way, the Swiss Colony customer service was bad. Eventually there was a refund.

Produts came melted, I will not pay for them

Worse company I have ever done business with. I have been a customer since 2005, I ordered every year from them and I have always paid my bill. I moved just before Xmas 2019 and I used the delayed payment option, well shame on me with all the chaos of moving and getting re settled in a new state I missed a payment! It turns out they sent my bill to the old address (even though I provided my new address) and by the time I received it I was 30 days late. I explained what happened and I immediately paid it in full, yet they squat on my credit going on 7 yrs now and refuse to remove the late payment ! I grew up receiving and sending their product all my life and I will never order from them again and not only because they have marred my credit but because there customer service sucks and their products are way over priced. This is one company I would love to see close its doors !

I ordered a total of 4 items and after calling customer service although I was granted full refunds I’m so disappointed ☹️ because the company treated me as if I was in the wrong for number one calling for refunds and two making a suggestion that Swiss colony should not be packaging items without dry ice or proper cold packs I’ll upload the photos to show what my Swiss roll cake looked like and little pumpkin bites I was so disappointed that this company has no concerns about making people sick 🤢 sending perishable items improperly packaged

QUALITY OF FOOD HAS GONE DOWNHILL PAST 2 YEARS. COMMUNICATIONS WAS POOR AND DELIVERY OF ONE $200.00 PLUS PACKAGE WAS LEFT OUT IN THE RAIN..TOTALLY RUINED HAD TO REORDER. ENOUGH IS ENOUGH TAKE ME OFF THE MAILING LIST SAVE YOUR CATALOG FOR ANOTHER

They were fine mailing my grandma some Christmas chocolates -- that was fine. BUT, they have some scammy, trashy, Swiss Colony Perks "program" where they just enroll you and start billing you once a month under some vague thing. There was no benefit for me. Now, I'm out several months of a "fee" for something I did not ask for, did not want, and was not informed about in a way where I felt informed. STAY AWAY. I'm never using them again.

This Company needs to be investigated for Fraud. I ordered Items for Christmas 2025 before 12/17/25 an if they totaled more than $75.00 shipping was free when the Bill came my main item was no longer available which left a balance of $49.95 I paid the whole bill in Jan,26. A month later I get a bill for 25.00 more. its not my fault for the changes an I refuse to give them money for their problem. I called several time an got nowhere, then I see bills in 2-different account numbers. Now I've been threatened more then ounce about ruening my credit. Enough is enough I'm sending them to the Attorney Generals office. Complaints against them are so huge someone needs to pay attention.

The petit fours I ordered were stale. I wrote them and they said they would send another box or refund my money. I said I would like it to be refunded. Then I receive an email which said:

We apologize for any inconvenience this has caused you. Your estimated refund amount including any applicable taxes and shipping will be $30.97. Please call the Salvation Army or Easter Seals, for example, so it can be donated to them. The amount of $18.99 will be refunded to the original payment method within 24-48 hours.

I wrote back and said if I wanted to donate to either of these organizations I would do so myself. I want the refund sent to my checking account.

I'm done with this company - last year I ordered petit fours as I have for the past 25 years and they were not acceptable. I gave them another chance and I'm finished with them.

I wish I could put 0 stars, I placed and order and had it shipped to my dad as a gift, they put the bill in his name and are trying to charge him. I called customer service and spoke to a supervisor asking for this to be placed in my name and all my information so I would be responsible for the bill and they refuse to do it. So at this point they won’t be getting paid! They were not helpful and didn’t even want to try to help!

I have an Swiss Colony Account, But about 4 or 6 months ago the website is no longer letting me make my payments. It put me on auto payments, which i don't like because I wish to pay more. But today May 15th, bill is due, but i attempted to make a payment 3 times on the website with ZERO attempts giving me an acceptance number. I called customer service, the AI asked about paying by phone then it said they have technical difficulties and sent me to an representative. Well the first one hung up on me. Because it seems that Swiss Colony, Tender Filet, and Seventh Avenue are all under the same billing service.
They found my Account under my husbands name for Seventh Avenue. The second representative tells me if i make the payment over the phone to them then they charge a fee like an additional $3.00 to process it. THIS IS FRAUD. YOU CAN'T MAKE PAYMENT ON LINE AND IT FORCES YOU TO CALL TO MAKE PAYMENT THEN THAT SYSTEM IS HAVING DIFFICULTIES, THEN YOU HAVE TO TALK TO SOMEONE WHO WILL CHARGE YOU AND ADDITIONAL FEE TO MAKE YOUR PAYMENTS.
SO I HUNG UP AND MADE A CHECK FROM MY BANK WHICH WILL BE LATE PAYMENT. SO NEXT MONTHS I DELETE THE FEE. PAY VIA BANK CHECK WILL COVER FEE AS LAST PAYMENT WITH NO MORE ORDERS.

Opened an account that I did not authorize. Charged me for product I did not receive. Worthless company. I did order some things thru 7th avenue but did not get them. Then 5 months later this shithole sent me a bill. For product I never received. Would give them -5 stars

Today I received email notifications from 2 agencies, telling me that there had been an inquiry on my credit report from Swiss Colony. I had never heard of them, did not apply for credit with them, and had no idea why there would be a credit inquiry. I called them and was told an order had been placed today. I told them I had not placed it, and to please cancel it as it was fraudulent. They canceled the order. Then I asked if I opened a police report, would they be able to provide the police with the address and phone number associated with the order. I was told the order was shipping to my address, and the rep read me a note that would have been coming with the order.
It turned out my friend was sending me a gift. SHE has a credit account with Swiss Colony, and placed the order using that account. So why did they check MY credit?
I called again to speak with a Credit Manager. I was put on hold and then disconnected. I called again and was told the Credit Supervisor had gone for the evening. So I will call again.
This is outrageous. Thankfully I have excellent credit, but that isn't the point. MY credit should not be impacted by an inquiry for an order someone else placed. I am going to stay on top of this until someone explains what happened, explains why, and apologizes.

Absolutely Horrible Experience
Shipping took an extremely long time and the product arrived far after I needed it. I also accidentally signed up for the Swiss Colony Perks program and cancelled immediately when I realized the mistake. They then RE-ENROLLED me without my permission and proceeded to charge me for it without my permission. When I called to cancel again and get a refund I got a lecture about how I need to be careful with popups. I had the cancellation confirmation in front of me, yet it was my fault.
The Swiss Colony used to be so good. They have clearly gone downhill. This is the second order I've had with major problems. I will shop elsewhere.

I received a Swiss Colony catalog during Christmas season 2025. From the time I was a child, I had wanted to try their petit fours, so I went ahead and placed an order.

The only order I had ever placed with Swiss Colony. It will be the last order I ever place with this company.

Here's why: Somehow I ended up being signed up for some sort of perks program that charges monthly. Now, when I place the one order I've made, I didn't see anything about a monthly charge for a perks program.

IMO, this is called fraud. I do not give my business to companies that, IMO, practice fraud.

The representatives who helped me to unsubscribe me from this perks program and to reverse the charges to my card were helpful.

I'd leave negative stars if I could. My grandma used to order from this company when I was a kid. I ordered from them this past Christmas for the coworkers at my office. I put it on their credit to pay in January when I had more available money after the holiday season. Biggest mistake I ever made. Their website is a joke. My account was never updated with my order information so I couldn't pay online. I sent countless emails back and forth with their "customer service reps" that always sent back canned responses making it clear the company doesn't care about its customers. I was told to call and pay over the phone. I told them I didn't feel comfortable doing that and wanted to pay online. This was never resolved. When I did get the paper statement in the mail in February, I mailed a physical check to them immediately. For the whole balance. The check was cashed on the 10th and then I had a delinquent report filed against my credit on the 11th. I've spent the last two and a half weeks trying to get this sorted out since that one ding dropped my score by almost 100 points. Finally, it came to a head today when the credit department supervisor I spoke to talked over, cut me off before I could finish my sentences, yelled, and then proceeded to hang up on me. I called back and reported the interaction and I sincerely hope she is severely reprimanded. Now I get to deal with the credit bureaus to try and have this BS claim removed from my credit report. Horrible company. Horrible business practice. Horrible employees. And I say, with every last fiber of my being, that I sincerely hope the whole company burns to the ground so no one will ever have to be subjected to their stale food and unprofessional employees ever again. DO NOT BUY FROM THEM.

Swiss colony ripped me off , over charged me had me pay a late fee when I made my payment weeks ahead of due date and finance charge for what I paid my bill in full. Very poor customer service I will never buy anything from them again

We've used SC for 7 years and the products have been very good. The problem we've had for last 2 years is they have assigned our billings to the wrong account, then even though the bill was paid in full, because they posted it to the wrong account, they put a negative mark on credit bureaus. For 2 years, they told us they would get it corrected, they have failed to correct it. Do NOT work with Swiss Colony they do not operate in an ethical manner. Customer service is the worst.

I’ve been scammed by this company. I’ve never heard of this company until I received a pair of Bluetooth headphones from them that I didn’t order, three weeks later I just received a bill in the mail for them. I called customer service after I got them alerting them to their mistake and was told they have no record of this and to keep them. Now I’m being charged for this. Unethical to say the least.

I cannot believe that I have to take the time to complain about a candy company something that supposed to bring you joy and memories by smells and suites that said I have to say this to everybody Swiss colony is one of the most disrespectful disingenuous argumentative abrasive dishonest trade tactics mismarketing products December 2025 myself disabled and my son disabled chose to have a Swiss colony appetizer Buffay spent a few hundred dollars long of it we ate two sausages and eat it up with the most severe diarrhea that when we farted it was all in our beds it was disgusting it ruined Christmas for the next two days I called them I let them know the problem total mistakes happen it’s all good and I didn’t ask for no money back I told him things happen I just thought they should know but they gave me a little discount which was fine but I never asked for it and I never tried to assume nothing my son and I were both ill that said last night about 1030 I decided to order from Swiss colony for items when I woke up nine hours later I decided to cancel the order I called a regular customer service and I’m calling at 10 o’clock in the morning less than 10 hours after that placing the order I asked to cancel and they give me ridiculous rebuttals like we can’t cancel that it’s already been shipped him because you have an account we automatically send it immediately faster than other orders can you hear all these excuses so you call corporate office you enlighten them about the situation they assure you they cancel the order then four hours later you get a call from some abrasive arrogant woman who does not identify herself just said she’s with Swiss colony and that the package had been sent and whoever told me what they told me didn’t know what they were talking about and that I was going to have to take it I had no choice and then if I didn’t want it I could take it to a church or donate it to somebody and then send them the receipt so that I could be credited are you kidding me these people with these kind of trade practices and their low rating and with the right person with the big mouth could really put a shine on them and this is just a start they are so desperate for business they are not consistent in any of the excuses they changed every timeBeware of these products you can get severely sick from their sausages they do not live up to their delivery standards and they just simply don’t care boycott Swiss colony and their comp side company

I am so dissatisfied with Swiss Colony! I tried to make a payment three times online with it saying their system wasn’t working. So I called to make a payment by phone and they said their system wasn’t working. I was transferred to customer service & they charged me an additional $3 to make payment, which of course went through with me being charged $3 more. I closed my account & will never do business with them again!