winomania.co.uk Recensioni 168

Risposta di winomania.co.uk

9 gen 2024

Dear Kieran,

Thank you for your feedback.

As a team, we understand that all of our players are eager to receive their winnings as soon as possible and we strive to make that happen.

We have reviewed your account, it appears that you have had two withdrawal requests in total, both of which have been processed from our end and paid out in less than 24 hours. This is indeed in line with our Withdrawal policy.
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy

As a UKGC-licensed casino, we're under an obligation to verify the beneficiary of any outgoing transaction. The verification takes place once only per payment method used, and we inform all of our players about the documents we will need from them upon registration. We recommend that these be submitted even before you have a withdrawal request so that we can then proceed with paying that ASAP.

Please note that you were in touch with us during the holiday period, during which our team was working with reduced staffing. This is why you kept being connected on chat to the same person, but we can assure you that you did not speak to a chatbot. We value our players and our relationship with them, so our choice is to keep the human touch in all our communications.

We hope we've been able to answer your questions, Kieran. Thank you once more for sharing your experience and wish you all the best ahead.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

22 dic 2023

Dear Linda,

Thank you for sharing your experience with us, we do appreciate it.

We are sorry to hear that you had no luck with the games you played. Please rest assured that your account is in no way restricted.

Winomania is licensed casino operator, and as such, we publish our RTP (return to player) on our website. We are also subject to regular audits by both the UKGC and an independent lab. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the outcome of our games is solely based on luck.

If you have any additional queries, don't hesitate to reach out to our customer service team, we'd be happy to help.

We do wish you all the best, and very happy holidays ahead.

Sincerely,
Winomania Customer Service

Risposta di winomania.co.uk

22 dic 2023

Dear Isobelle,

Thank you for taking the time to share your experience with us, we do appreciate all feedback received, including constructive negative opinions, as they help us improve.

First of all, we would like to highlight that we are a UKGC-licensed casino operator and adhere strictly to all relevant UK legislation. As such, our Bonus policy is fully in line with the requirements of the relevant remote gambling regulations, and we have made it prominent on our website here:
https://secure.winomania.co.uk/#/help/bonus-terms-and-conditions?affToken=1

As a team, we are committed to providing the best possible customer experience to all of our players, and this is why we are very sorry to read that we have not been able to meet your expectations. If you have any remaining questions or concerns, please reach out to us and we will be glad to assist you further:
https://secure.winomania.co.uk/#/help/contact-us?affToken=1

Thank you once more for time and for getting back to us, and we wish you all the best for the future.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

22 dic 2023

Dear David,

hank you for sharing your experience with us, we do appreciate it.

We are sorry to read that you had no luck with us recently. As a company, fair play and integrity are our core values. Our games are strictly based on luck (we utilize random number generation (RNG) software that is regularly tested by ourselves and an independent lab). While not having the odds in your favor is an inherent risk with all casino play, we do understand that it can be frustrating when the odds are not in your favor.

We hope to see you playing and winning with us again, and wish you best of luck in the future. Happy holidays ahead!

Sincerely,
Winomania Customer Service

Risposta di winomania.co.uk

22 dic 2023

Dear Esmith,

Thank you for sharing your feedback with us, we appreciate it highly.

We're delighted to hear you've had luck playing at Winomania and have received your withdrawals timely, congratulations! We hope your winnings will make the upcoming holidays extra special for you and your loved ones :)

We are looking forward to seeing you playing with us again soon, and wish you all the best!

Sincerely,
Winomania Customer Service

Risposta di winomania.co.uk

22 dic 2023

Dear Steve,

Thank you for your feedback.

As a team, we understand that all of our players are eager to receive their winnings as soon as possible and we strive to make that happen.

We have reviewed your account, it appears that you have had four withdrawal requests in total. Three of these have been processed within 24 hours of requesting them, whereas the last one, which was requested on a Friday, has been processed first thing the following Monday morning. Note that this is fully in line with our Withdrawal policy, which you can check here:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy

As a UKGC-licensed casino, we're under an obligation to verify the beneficiary of any outgoing transaction, and this is not a delaying tactic. The verification takes place once only per payment method used, and we inform all of our players of the documents we will need from early on. We recommend that these be submitted even before you have a withdrawal request so that we can then proceed with paying that ASAP.

We hope we've been able to answer your questions, Steve. Thank you once more for sharing your experience and wish you all the best ahead.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

22 dic 2023

Dear John,

Thank you for sharing your feedback and kind words, we appreciate it and we've let Tom and Veronika know as well :) It's been truly our pleasure.

We're delighted with your win and hope this is the first of many more to come. We'll be looking forward to seeing you playing at Winomania again. We wish you all the best in the future and happy holidays ahead!

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

15 nov 2023

Dear Steven,

Thank you very much for sharing your experience with us. We are very sorry to hear you’re experiencing issues with gambling, and we really hope you will manage to overcome them.

As a company, we believe in a fun, fair, and responsible gambling experience, so we’d just like to bring the following resources to your attention, in case you’re not familiar with (some of) them.

- You can visit BeGambleAware, which commissions national prevention and treatment services to keep people safe from gambling harms https://www.begambleaware.org/ or call the National Gambling Helpline, which is available 24/7 and gives confidential information, advice and support for anyone affected by gambling problems at 0808 8020 133.
- You have currently self-excluded yourself from Winomania, but we would advise you to also register with GamStop as a prevention measure from accessing all gambling websites in the UK (for a period of time or permanently) https://www.gamstop.co.uk/.
- You could also visit https://www.gamblingtherapy.org/ which is an organization that helps people who may experience problems with their gambling and provide live support as well as host support groups for dealing with gambling issues.

We sincerely wish you all the best for the future and don’t hesitate to reach out to us if you have any questions or concerns.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

15 nov 2023

Dear Steven,

Thank you very much for your review and kind words, these are truly appreciated. We are happy to read you had luck with our games and won :) We wish you all the best in the future and hope to see you again playing with us soon.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

7 nov 2023

Dear Mrs Tracey,

Thank you for your review, we are very grateful for your feedback and will carefully analyze your interactions with our chat support team.

Congratulations on your winnings! We do see your withdrawal has been sent to your account in time in accordance with the timeframes published on our website:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy

Please note that we are required to perform an extensive documents verification as per the relevant UKGC regulations. As with all other licensed remote gambling operators, we need to ensure we know who the beneficiary is for all transactions we pay out, but this is done once only when a new withdrawal payment method is used. All subsequent payments go through without having to submit documentation, and therefore, more quickly.

We do hope this answered your questions why the review procedure was necessary. Please don’t hesitate to reach out to us for any additional questions or concerns, and we’d be very happy to see you playing with us again in the future.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

7 nov 2023

Dear Ken,

Thank you for sharing your experience with us, we do appreciate it.

We are sorry to read that you had no luck with your bonus rounds. As a company, fair play and integrity are our core values and this is why we prominently publish our RTP (return to player) on our website for each of our games. Our games are strictly based on luck (we utilize random number generation (RNG) software that is regularly and rigorously tested by ourselves and an independent lab) and we do understand that it can be frustrating when the odds were not in your favor twice in a row.

We do notice you didn’t get a chance to actually use your welcome bonus, which is designed to allow you to get to know our games. If you do decide to participate in our games again, please feel free to get in touch with our customer service team, so we can help recover it for you.

In any case, thank you once more for your time and we wish you all the best for the future.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

20 ott 2023

Dear Paul,

Thank you for sharing your feedback with us, it is much appreciated and congratulations on your winnings.

Our dedicated game development team works day and night to come up with new and exciting new games to try your luck on, so hopefully if you decide to join us again in the future, you will find something you like. We are also hosting a bunch of great third party games and live games to make sure we have everything our players may desire.

Regarding your withdrawal, please note that the reason why it was split is not lack of available cash on our end. Withdrawals are usually split into multiple transactions, because our Payments team faced limitations from the processors used, which most commonly arise from the client's bank or card issuer. This is unfortunately what happened in your case, and we do hope your winnings will arrive in your PayPal account shortly.

We wish you all the best for the future and we hope to see you again playing with us soon!

With kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

Aggiornata il 19 set 2023

Dear Thomas,

Thank you for sharing your feedback with us and congratulations on your winnings!

We are happy to inform you that your withdrawal request has been processed on Monday morning at 5.48 AM, and your winnings are now on their way to you.

As a company, we understand that all players would like to have what they won as soon as possible and we do our very best to make that happen. Because we want to always be transparent, we have published our withdrawal handling timeframes on our website as well: https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy

Thank you also for your feedback regarding the variety of games on our website, we are indeed working very hard to both develop new games of our own and enter into exciting new partnerships with other game providers. We do hope you’ll stay tuned to any good news we can share about new games!

Thank you once more for your time and we do look forward to seeing you play with us again.

Kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

14 set 2023

Dear Lee,

Thank you for taking the time to share your experience with us, it’s always a pleasure to read that someone has been enjoying the time spent in our casino. We work hard day and night to make it a great place to have fun and test your luck!

We are constantly looking for ways to expand our game offering, so hopefully some new providers and games will be along soon.

We will also make sure to pass your compliments to Jane. Please don’t hesitate to email her or join our customer service chat line for any questions, we’re here to help.

Have a wonderful day and hope to see you again soon!

With kindest regards,
Winomania Customer Service

Risposta di winomania.co.uk

Aggiornata il 31 ago 2023

Dear Marcus,

Thank you very much for sharing your positive experience with us, and we will make sure to let Bobby know about your feedback :-)

Our company’s core value is to treat our players fairly and in the way that we would like to be treated, and we do know everyone would like to get their winnings as soon as possible, so we are really doing our best to make that happen whenever possible. Congratulations on your winnings, they are now on their way to you!

You’re very welcome to reach out to us for any queries you may have, and as always, we will do our best to help. We wish you the best and we hope you will do something fun with your winnings from Winomania!

With kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

31 ago 2023

Dear Chelsey,

Thank you very much for your kind words, for us as a team it’s always so very rewarding to hear we’ve managed to make our players happy. Congratulations on your winnings!

Don’t hesitate to get in touch with us, if there’s anything at all we could do for you, and we hope to indeed see you play with us again soon.

We wish you best of luck in the future and hope you will have lots of fun spending your winnings!

With kind regards,
Winomania Customer Service

Risposta di winomania.co.uk

24 ago 2023

Dear Ninona,

Thank you for taking the time to share your experience.

As a company, we believe in being fair to our players, and it is wonderful to know this is being recognized. We truly appreciate your positive feedback!

UKGC has recently introduced new requirements for casinos, whereby we are now required to ascertain the beneficiary for all transactions we send out. As a result, every time a new cashout payment method is added by the players, we need to collect and validate their documents prior to executing the transaction, which takes no more than 2 business days. We do recognize that this may be a cause for frustration to our players and therefore try to be transparent about the necessary documents beforehand and perform the review as quickly as possible.

Importantly, this only happens the first time a withdrawal payment method is used, so subsequent withdrawals go through more quickly.

We have published our withdrawal policy on our website, so that our players can be aware of it in advance:
https://secure.winomania.co.uk/#/help/banking?affiliateToken=1&anchor=WithdrawingPolicy
Needless to say, we work towards improving our services on the basis of the feedback we receive and we hope to be able to make the withdrawal process quicker soon.

We wish you all the best for the future and we do hope to see you playing with us again!

With kindest regards,
Winomania Customer Service