I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... Leggi di più
L'azienda ha risposto
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Dettagli dell'azienda
- Negozio di apparecchiature per la sicurezza
- Fornitore di prodotti per la pulizia
- Negozio di porte
- Arredatore d'interni
- Negozio di utensili
Informazioni fornite da varie fonti esterne
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Informazioni di contatto
Telford Way, Cross Park, MK42 0PQ, Bedford, Regno Unito
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
1,3
Pessimo
758 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The item was delivered on time and at a…
The item was delivered on time and at a good price compared to other suppliers.
8 giugno 2018
Non scritta su invito
Risposta di Window Ware
Hi Darren
Thanks for taking the time to review us. Hope to welcome you back again soon.
Regards
Sarah
Shipping 3-5 working days - don't believe it..
Shipping method detailed as 3-5 working days. We are now 5 working days later, and no product, no tracking details and I guess I'm going to have to chase the supplier for some information as to when we can expect our products or how we are supposed to track them.
Update: 16 days after the original order, and despite the goods supposedly having been shipped three times (although never any tracking provided) and a lengthy set of emails and phone calls with Window Ware, complete with ignorance of my request for a refund (14 days in) I raised a case of none delivery with PayPal.
Thankfully "Credit Control" at Window Ware responded very promptly to this and immediately issued a refund.
I struggle to believe these goods really have been shipped three separate times to a building manned 24 hours where we receive around a dozen parcels a day and barely a problem.
Window Ware seem set on blaming the courier, so I can only assume they need to review their courier arrangements as if they can loose three parcels to us, they must be seriously poor overall.
PS The response "glad we've been able to resolve this" was placed when they re-shipped the second time. Although this never arrived either, so is no reflection of the order, as it was never "resolved" other than by gaining a refund and buying elsewhere.
6 giugno 2018
Non scritta su invito
Great service would always recommend…
Great service would always recommend Window Ware.
5 giugno 2018
Non scritta su invito
Brilliant service and on time parts…
Brilliant service and on time parts fitted snug thanks tim the locksmith
5 giugno 2018
Non scritta su invito
On the ball for sure.
Delivery and products both good, at a reasonable price too.
31 maggio 2018
Non scritta su invito
Risposta di Window Ware
Thank you for your very kind review.
We hope to welcome you back to Window Ware again soon.
Regards
Sarah
Excellent Service!!!
Fast delivery and great communication from supplier
30 maggio 2018
Non scritta su invito
A good product supplied nice and…
A good product supplied nice and quickly.
30 maggio 2018
Non scritta su invito
Great service
29 maggio 2018
Non scritta su invito
Great personal service even though on…
Great personal service even though on the other side of the world.
26 maggio 2018
Non scritta su invito
Amazing delivery service
Amazing delivery service, item arrived next working day. Customer service were very helpful when I wanted to check that I was ordering the correct part.
I received an exact replacement window lock and now have a fully functioning double glazed window again.
25 maggio 2018
Non scritta su invito
Concerned
Receipt for goods was not what I paid, I paid the amount stated online but received a receipt saying I didn’t pay for delivery but I had and price on goods was less than what I paid even.
24 maggio 2018
Non scritta su invito
Risposta di Window Ware
Hello Jennifer
Thanks so much for drawing this to my attention. I have sent you an email.
Many thanks
Sarah
Delivered promptly and as described
21 maggio 2018
Non scritta su invito
Very happy
Very happy, exceptionally fast delivery. Had a slight problem but this was quickly sorted.
16 maggio 2018
Non scritta su invito
Yale enclosures - very happy!
Chose the parts on the website - great descriptions and detailed specifications. Dealt with Lorna in Customer Support to organise international delivery. Parts arrived this morning and worked beautifully!
Lorna was fantastic - extremely helpful and very professional.
Parts were perfect.
Very happy!
15 maggio 2018
Non scritta su invito
Risposta di Window Ware
Hello Michael
Thanks so much for taking the time to let us know about your positive service!
I've passed the feedback to Lorna.
Hope to you'll purchase from Window Ware again in the future.
Regards Sarah
Fantastic fast delivery very easy to…
Fantastic fast delivery very easy to order and great the website uses PayPal definitely if need be I will use again 5 star
13 maggio 2018
Non scritta su invito
Excellent service very prompt
13 maggio 2018
Non scritta su invito
superb item ,looks very classy.very…
superb item ,looks very classy.very well made .easy to fit.
11 maggio 2018
Non scritta su invito
Helpful staff!
10 maggio 2018
Non scritta su invito
Risposta di Window Ware
Hello David
Thanks so much for taking the time to let us know about your experience.
Hope to you'll purchase from Window Ware again in the future.
Regards
Sarah
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