Brilliant. Very good prices for very good quality and amazing service. Sorted out a return for me quickly (my fault for ordering something that didn’t fit) and although there were a couple of fai... Leggi di più
L'azienda ha risposto
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Their delivery of products was prompt, and any problems I had eg wrong drawer set and then damaged drawer carcass were dealt with efficiently and again promptly. Wonderful company.
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Very impressed with the quality of service and packaging. My items arrived the next day, and the attention to detail, especially the way the paper is plastic wrapped to stop any damage in transit, was... Leggi di più
L'azienda ha risposto
Had to replace and old, ageing and peeling office chair for a newly furnished and decorated office/man cave and started looking for something a bit different. After a lot of searching one chair caught... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di fornitura per uffici
- Fornitore di prodotti per la pulizia
- Negozio di forniture per uffici
- Negozio di mobili per uffici
- Cartoleria
- Fornitore di toner
Informazioni su Paperstone
Scritti dall'azienda
Who are we?
We’re Paperstone - a trusted online business supplies provider with a refreshingly human touch. For over 20 years, we've helped UK companies stay stocked and equipped, combining quality products with fair prices and people that genuinely care. We're serious about getting things right - and making life easier for our customers, however and wherever they work.
Everything you need, all in one place
From everyday stationery and ergonomic chairs to cleaning products and workwear, we stock over 29,000 items from leading brands. Whether you’re just starting out, scaling fast, or running an established operation, we’ve got what you need - all in one easy-to-shop website.
A smoother way to shop
Our award-winning website is built for speed and simplicity, with smart search tools that help you find exactly what you’re after - no faffing, no frustration. It just works.
Fast, free delivery
Need it quickly? Orders over £50 are delivered the next working day, free of charge. No hidden costs, no surprises - just a reliable service that works around you.
Friendly experts, always on hand
We take service seriously, and we don’t hide behind ticketing systems or call scripts. Our friendly team knows the products inside out and is here to help - whether it’s a quick question, a custom quote, or sorting something that’s gone wrong. We're real people, ready to make things right.
Our Low Price Promise
Great service shouldn’t cost a premium. We keep our prices sharp, so you always get great value - without compromising on quality or support.
Helping you make greener choices
We’re proud to do business the right way. That means offering more sustainable product options and working with Weaver, a trusted accreditation scheme, to help you make eco-friendly decisions with less effort.
Paperstone Details
Scritti dall'azienda
- Free next day delivery
- Free next day delivery on all orders over £50 and only £4.95 for orders under £50.
- Zero-hassle returns
- If for any reason you’re unhappy with one of our products, we’ll collect it from you and you can either choose to have it replaced or get a full refund – as long as it’s in resalable condition.
- Free gifts
- Shop with us and the more you spend, the more we reward you with free gifts including free chocolates, shopping vouchers or even more stationery! Or we'll donate to our chosen charities on your behalf.
- Low Price Promise
- Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us. We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.
Paperstone's Low Price Promise
We won't be beaten on price!
Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us.
We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.
Informazioni di contatto
Oxford House, 15-17 Mount Ephraim Road, TN1 1EN, Tunbridge Wells, Regno Unito
- 0345 567 4000
- hello@paperstone.co.uk
- www.paperstone.co.uk
4,8
Eccellente
5185 recensioni
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
excellent service; parcel arrived very quickly. Item exactly as described.
excellent service.
17 aprile 2026
Avoid this company
Avoid this company
Bought a bulk order from this company and half of it came through Amazon, in brown paper, with the Amazon receipt. Absolute ripoff
17 aprile 2026
Non scritta su invito
Brilliant
Brilliant.
Very good prices for very good quality and amazing service. Sorted out a return for me quickly (my fault for ordering something that didn’t fit) and although there were a couple of failed collections that wasn’t really their fault and partly due to my relocation.
27 marzo 2026
Non scritta su invito
Risposta di Paperstone
It looks like we got there in the end! We hope you're loving your new furniture ✨
Kelly - Customer Service Team
What more does anyone need?
Easy to locate, and pay online. Usual next day delivery. What more does anyone need?
16 aprile 2026
Risposta di Paperstone
Simplicity at it's best 👌🏻
Kelly - Customer Service Team
Good value & service.
Good value for money & product arrived less than 24 hours after ordering it even at standard delivery rates.
16 aprile 2026
Non scritta su invito
Risposta di Paperstone
We love it when things go smoothly 🤗
Kelly - Customer Service Team
Risposta di Paperstone
That's the best news we could hear - thanks Trevor 🥰
Kelly - Customer Service Team
Their delivery of products was prompt
Their delivery of products was prompt, and any problems I had eg wrong drawer set and then damaged drawer carcass were dealt with efficiently and again promptly.
Wonderful company.
15 aprile 2026
Risposta di Paperstone
Sometimes seeing how a company deals with issues is the best eye-opener. Thanks for giving us a chance to solve the issue and show that we truly care 🩷
Kelly - Customer Service Team
Very prompt attention and delivery in…
Very prompt attention and delivery in under 24 hours.
15 aprile 2026
Risposta di Paperstone
We love exceeding expectations - thanks Marie 😊
Kelly - Customer Service Team
My instructions were carried out to…
My instructions were carried out to perfection.
Many many thanks.
Regards
Pat
15 aprile 2026
Risposta di Paperstone
We're glad everything turned up as expected 🙂
Kelly - Customer Service Team
Great product and arrived the next day…
Great product and arrived the next day as promised. Amazing service, thank you.
14 aprile 2026
Non scritta su invito
Risposta di Paperstone
Thank Ian - we really appreciate it 😊
Kelly - Customer Service Team
Risposta di Paperstone
We appreciate the order 🩷
Kelly - Customer Service Team
Arrived in bad condition
I gave one star, not because of the items I purchased, but to make you aware of the delivery, which was not good. My items were in a fairly large white bag which was rolled up and handed to me like that. If you look at the photo you will see it seems ok but when I unrolled the bag it was so dirty and had several dirty boot footprints on it. It looked like someone had been stepping in a puddle the stomped all over my parcel. The bag was also kind of roughed up. Not a nice way to receive a parcel. I needed to wash my hands before I opened my items. Not really happy. One good thing was the speed of delivery from time of purchase.
10 aprile 2026
Risposta di Paperstone
We're so sorry to hear about the condition your parcel arrived in. Dirt and footprints are definitely not things we'd expect to see on our parcels!
We've sent you an email about this, and hopefully we can make it up to you.
Kelly - Customer Service Team
Very impressed with the service
Very impressed with the quality of service and packaging. My items arrived the next day, and the attention to detail, especially the way the paper is plastic wrapped to stop any damage in transit, was really refreshing to see. Connie was a great help as well; it’s clear that attention to detail is a big focus at Paperstone. I’ll definitely be ordering again. Thank you, Connie and the team at Paperstone.
10 aprile 2026
Non scritta su invito
Risposta di Paperstone
Thanks Calum - Connie will be delighted to hear this 😊
It's customers like you that keep us doing what we're doing ⭐
Kelly - Customer Service Team
Delay in delivery other wise would have…
Delay in delivery other wise would have given 5 stars for price and quality
Dave
8 aprile 2026
Risposta di Paperstone
Sorry that there was an issue with the stock of the item. We're glad we got it sorted it in the end, and hopefully we'll get that 5th star from you next time ⭐
Kelly - Customer Service Team
Excellent customer service and quick…
Excellent customer service and quick delivery. Thank you
8 aprile 2026
Risposta di Paperstone
We're glad to see you came back and placed another order 🩷
Kelly - Customer Service Team
Ordering was easy
Ordering was easy. Price was ok. Delivery was excellent. I'd recommend Paperstone. Thanks for the great service.
8 aprile 2026
Risposta di Paperstone
Thanks for the high praise 😊
Kelly - Customer Service Team
I received my order very quickly and…
I received my order very quickly and everything was handled most efficiently. The rubber bands are great and I spoke to one of your stuff about an associated matter, she was able to resolve everything very quickly and without any fuss. Thank you very much.
24 marzo 2026
Risposta di Paperstone
It's great to hear we could help getting you exactly what you need. Thank you for taking the time to let us know💖
Lovely chair!!
Had to replace and old, ageing and peeling office chair for a newly furnished and decorated office/man cave and started looking for something a bit different. After a lot of searching one chair caught my eye, but way more than I was looking to pay (£400+). I then searched for this chair in particular and found it at a better price at Paperstone, so thought I would treat myself. The next day delivery was perfect, ordered Wednesday evening, dispatched Thursday, and arrived safely Friday lunchtime. Easy build and a lovely looking chair, wouldn’t hesitate to use this company again!!
27 marzo 2026
Non scritta su invito
Risposta di Paperstone
Thank you for your great feedback! We’re glad you found the perfect chair. Enjoy your new setup and you know where to come if you need any other products for your upgraded office😎
Very good
Impressed by the price, efficiency, communication regarding keeping me informed at each part of the process and delivery. Thank you
25 marzo 2026
Non scritta su invito
Risposta di Paperstone
We're pleased to hear how impressed you are. We know communication is key to great service😀
Very speedy delivery and goods in…
Very speedy delivery and goods in excellent condition
25 marzo 2026
Risposta di Paperstone
Thanks Anne, that's great to hear. And if you need any tea to go with those biscuits, you know where to find us 😉
Kelly - Customer Service Team
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