Cheap, shein-style items at UK markup prices, takes ages to arrive and tries to talk you into the '20% refund' instead of return. When you want to return, they make it difficult and tell you it need... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I would give this company a 0 if I could it is a complete scam . They advertise London base they do not tell you if you return the item it goes to china sizes are way off quality is cheap nasty materi... Leggi di più
I had been putting off buying anything new for about two years. My daughter sat me down with this website one afternoon when she was over and I ordered three things. All three were right.
One of the worst companies I have ever dealt with. To be honest it doesn't even deserve one star and should be avoided at all cost. My mistake for not checking reviews prior to buying something from... Leggi di più
L'azienda ha risposto
2,0
Scarso
27 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
For all and anyone with refund issues.
For all and anyone with refund issues with this company based in Bergen Netherlands with Chinese manufacturing exclusivity.
Please be aware:
Under consumer protection laws (such as the Consumer Rights Act 2015), if a business cancels an order or cannot supply you what you bought through no fault of your own, you are entitled to a full refund with no obligation to accept a Credit Note Alternative: They cannot force you to accept a gift card, store credit, or a replacement you do not want when they fail to supply the original order.
Expect delivery delays as goods are shipped overseas to a UK holding warehouse.
2 settembre 2026
Non scritta su invito
Risposta di Wilsonandcolondon
Hi,
Thank you for taking the time to share your concerns. We’re sorry to hear about your experience, particularly regarding the refund process and delivery times. We understand how frustrating it can be when there are concerns about how a refund will be handled or when an order takes longer than expected to arrive.
We take feedback about our refund and delivery processes seriously and appreciate you bringing these concerns to our attention. Please email us at info@wilsonandcolondon.com with your order number, and our team will carefully review your case so we can work toward a fair resolution for you.
Kind Regards,
The Wilson and Co Team
If I could give a zero i would.
If I could give a zero i would.
The dress arrived, the material was horrible and the sizing way off. Customer service responded pretty quickly however only offered me a 20% partial refund and I could keep the dress. Or I could return to China at my cost. In excess of £11. They came back with a £25% refund, which i did accept because after numerous e mails it was clear they weren't going to go any further. They had the audacity to also offer a £20% voucher off for a return visit I feel like I have been scammed and will ensure that my family and friends do not ever use.
10 agosto 2026
Non scritta su invito
Risposta di Wilsonandcolondon
Hi,
We’re very sorry to hear how disappointed you were with the dress and the experience you had trying to resolve the issue. We understand your concerns about the material and sizing, and we’re also sorry that the return options and repeated emails left you feeling that the matter wasn’t handled fairly. While we’re pleased our customer service team responded relatively quickly, we recognise that this does not make up for the overall experience you’ve described.
We take your feedback seriously and will use it to help us improve how we handle situations like this in the future.
Kind Regards,
The Wilson and Co Team
One bobbled one didn't
Bought two of the new lightweight knits, one lambswool one cotton. The lambswool has bobbled a little at the cuff already, the cotton hasn't at all. Same money for both.
27 agosto 2026
Non scritta su invito
Risposta di Wilsonandcolondon
Hi,
Thank you for your feedback. We’re sorry to hear that the lambswool knit has already started to bobble around the cuff, especially as the cotton knit has held up well. We understand it’s disappointing to see a difference in performance when you’ve paid the same price for both, and we appreciate you bringing this to our attention.
Please email us at info@wilsonandcolondon.com with your order number, and our team will carefully review your case so we can work toward a fair resolution for you.
Kind Regards,
The Wilson and Co Team
Deeper blue than it looks.
Blue is a fair bit deeper than it looks on screen. Suits me as it happens, but I'd have liked to know beforehand.
29 luglio 2026
Non scritta su invito
Risposta di Wilsonandcolondon
Hi,
Thank you for your feedback. We’re glad to hear the deeper blue happened to suit you, but we’re sorry the colour was noticeably different from how it appeared on screen. We understand you would have preferred to know about the shade difference beforehand, and we appreciate you bringing this to our attention.
Please email us at info@wilsonandcolondon.com with your order number, and our team will carefully review your case so we can work toward a fair resolution for you.
Kind Regards,
The Wilson and Co Team
Absolutely shocking
Absolutely shocking. I ordered 2 dresses and when they arrived they are nothing like the picture. The quality is cheap and poor material.
Claim to be a London based company but have been told everything comes from China and offered a 30% refund. They have made it really difficult. Please do not buy from here
12 agosto 2026
Non scritta su invito
Risposta di Wilsonandcolondon
Hi,
We’re very sorry to hear about your experience with the two dresses. We understand how disappointing it must have been to receive items that did not match your expectations from the pictures, particularly when you were also unhappy with the quality of the material. We’re also sorry that you found the returns and resolution process difficult. We take this feedback seriously and would like the opportunity to look into what happened and see if we can help resolve this properly.
Please email us at info@wilsonandcolondon.com with your order number, and our team will carefully review your case so we can work toward a fair resolution for you.
Kind Regards,
The Wilson and Co Team
Why no inside leg measurement
Why do so few places give you a proper inside leg measurement? Trousers themselves are good, I just had to guess and then take them up an inch.
19 agosto 2026
Non scritta su invito
Risposta di Wilsonandcolondon
Hi,
Thank you for your feedback. We’re glad to hear you were happy with the trousers themselves, although we’re sorry that the lack of a clear inside leg measurement meant you had to guess the length and have them taken up. We understand how important accurate measurements are when ordering trousers online, and we appreciate you bringing this to our attention.
Please email us at info@wilsonandcolondon.com with your order number, and our team will carefully review your case so we can work toward a fair resolution for you.
Kind Regards,
The Wilson and Co Team
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