Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

After reading many reviews decided would order from wild water spas over other competitors. Extremely happy I did , great communication and advice , delivery drivers Qasim and his team were friendl... Leggi di più

Valutata 5 stelle su 5

Great company to deal with - great price hot tub and very good quality. Took about 2 weeks from order to delivery for me, the guys that installed were super friendly and gave advice on which way it sh... Leggi di più

Valutata 5 stelle su 5

I would give this company and their product 10/10. Sam was so very helpful, knowledgeable and patient. Dan and Liam who delivered the hot tub on behalf of Wild Water were helpful. The only nega... Leggi di più

Valutata 5 stelle su 5

Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpf... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vasche idromassaggio

Scritti dall'azienda

Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

340 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

So far very good

We only took delivery yesterday so have not used our tub yet. From the first contact we have been dealt with efficiently and professionally. Harry our delivery driver and installer kept in contact about arrival time and arrived as promised. He worked in extremely hot conditions but did a fabulous job. He was professional pleasant and a credit to the company. We look forward to using our tub later today. Thanks

10 giugno 2023
Non scritta su invito
Logo di Wild Water Spas

Risposta di Wild Water Spas

Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that your experience from start to finish has been so positive and that Harry made such a great impression, even in the heat. We hope you enjoy your hot tub today — thanks again for choosing us, and we’re here if you need anything!

Valutata 5 stelle su 5

Delivery guys great with loads of…

Delivery guys great with loads of knowledge. Hot tub.can in through my 2 back gates. I think the tub was in under a minute. The main stay was the filling up. Had it nearly a week and loving it 😀

2 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Received my hot tub today delivered by…

Received my hot tub today delivered by Harry. Fitted in his tightest spot yet but still managed to get the job done. Can't fault the team at all great service would highly recommend 👌 went above and beyond to get the job done tonight thanks again appreciate it

6 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service from start to finish

Easy process from start to finish. Jamie and Jamie turned up in the time frame and were friendly and helpful. They installed the tub, waited for it to fill up and then ran through how to use it with me. Excellent service! Thank you.

2 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Very rude company 11pm delivery

The delivery men where lovely but obviously over worked . Last delivery time is between 7-9 we got a call after 9 to say 9.45 as there had been accident on the motorway and they were a driver down . 10.15 pm and no delivery and I couldn't contact them they then call at 10.40 they are 6 minutes away . They arrive just before 11pm . The hot tub is to big for the gate despite giving measurements so my husband takes the gate off and the edging of shed roof . They get it in but don't have the tools to install it so my husband has to lend him his . It's pitch black so only gets half set up .
The company when I contacted them where rude and said I would of complained if it wasnt delivered and they should of left it on our drive .
I'm hoping nothing ever goes wrong with the hot tub so I don't have to have contact with them again

2 giugno 2023
Non scritta su invito
Logo di Wild Water Spas

Risposta di Wild Water Spas

Hi Deborah,
As we have explained through messages to you late last night, well past our customer service hours, your delivery was late as our driver had other jobs that day that slightly ran over and rather than cancelling your job last minute, we took the risk of delivering the hot tub later than we would like as to make sure you got your hot tub delivered on the date we arranged and to not have you waiting until another delivery slot became available.
As for the tools, I’m sure our driver and also us have said we thank your husband for letting our driver borrow his tools. Our drivers are sent out with equipment that works but sometimes things can happen and things can break or run out of charge and our driver still came to the job in the hope he would be able to use tools on site so he could still get the job done.
I don’t believe we have ever put fault on you. At the end of the job the driver asked your husband if he was happy with the service and he said he was and we have a photo of your husband happily posing with his new hot tub. If you or your husband were not happy at the time you could have told us there and then but from our end it looks like a happy customer with their new hot tub.

Valutata 4 stelle su 5

Delivery was a bit delayed, but pleased with purchase

Delivery was a bit delayed, but once contacted a revised ETA was given. Delivery team were great. No problems whatsoever. Positioned and set up tub, cleared and packed away all packaging. Great tub, very pleased. Currently balancing chemicals ready for use.

Would definitely recommend this company

1 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Absolute Rubbish

This is the worst experience I have had as a customer. Their callous disregard for your time and commitment to any kind of service. I was sold a faulty product. Jets don't work and the hot tub leaks. I raised this issue mid April and it has still not been resolved. I only bought the hot tub in December last year. Once they sell you a product they don't give a monkey's. This is despite me paying for the lifetime guarantee.

1 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Love our new hot tub

Love our new hot tub. Great service thanks. Delivered and installed by 2 great lads called Jamie, working till late so they could get it installed . Great communication through the whole process, fantastic quality hot tub for a great price.

30 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

First class service from start to…

First class service from start to finish. Happy to deliver at a time that suited me. The delivery guy was first class and explained everything and would not leave until I was 100% happy. Would use again when it’s time to upgrade

1 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Positive experience with Wild Water Spas

We needed to prepare the ground before delivery of the hot tub and Wild Water Spas were happy to hold onto the hot tub for a couple of months until we were ready. James and Rom delivered and installed the hot tub. They'd driven a long way but were on the case as soon as they arrived. Very polite and helpful, explained how to use the hot tub and answered our questions. Positive experience with Wild Water Spas.

8 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly knowledgable company

Would highly recommend wild water Wild Water Spas
Very professional from enquiring about new hot tub to delivery
Harry was very knowledgeable on installation and was very thorough in explaining about operating and aftercare for new tub
Thanks guys

20 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Everything from purchase to after sales has been brilliant. They really give you an honest answer to whether you truly need something rather than sell you whatever they can. Paul and the other delivery drivers have been amazing, setting everything up and installing the cover lifter. I had problems with the cover and a new one was delivered to me free of charge. When I thought I had a problem with the hot tub, they were so helpful to try to sort it out. Turns out it was just me not familiar with the hot tub. Excellent service and highly recommended.

13 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

This two person lounger 3 people seater…

This two person lounger 3 people seater hot tub is great value and a brilliant hot tub. It barely costs anything to run and the service was great from wild water spas.

13 maggio 2023
Non scritta su invito
Logo di Wild Water Spas

Risposta di Wild Water Spas

Sorry for the delayed reply, but thank you for your fantastic feedback! We’re so glad to hear you're happy with your hot tub and that the service met your expectations. It's great to know it's both affordable to run and enjoyable to use. Thanks again for choosing Wild Water Spas!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più