Wild Water Spas  Recensioni 340

Risposta di Wild Water Spas

15 apr 2026

Thank you for the fantastic feedback!

We are delighted to hear you are happy with your new hot tub and that the service met your expectations from start to finish. Delivering a smooth, efficient and friendly experience is exactly what we aim for.

If you need anything at all moving forward, please do not hesitate to reach out. Enjoy your new hot tub :)

Wild Water Spas 🌊

Risposta di Wild Water Spas

15 apr 2026

Thank you, Lynn, for your kind words and for taking the time to share your experience.

It is great to hear that everything ran smoothly from start to finish and that the information and communication from Sam met your expectations. We will make sure your feedback is passed on to both Sam and the delivery team as recognition of their efforts.

We appreciate your support and are pleased we delivered a service you could not fault. If you need anything going forward, we are here to help.

Wild Water Spas 🌊

Risposta di Wild Water Spas

28 mar 2026

Dear Simon,
Thank you for sharing your feedback. We were surprised to see your review, as it has been a significant amount of time since our last communication and we were under the impression your concerns had been addressed.
At Wild Water Spas, we take pride in our reputation for excellence and long-term customer support. It is disappointing to hear that you feel your experience hasn't reflected those standards. We remain fully committed to our customers and would welcome the opportunity to discuss any current technical issues with your spa directly.
Please contact our senior management so we can review your file and look into a resolution that meets our high standards of service many other customers have experienced. We would also be happy to update your communication preferences regarding our newsletters at your request.
We look forward to hearing from you and moving this forward.
Best regards,
The Team at Wild Water Spas 💦

Risposta di Wild Water Spas

15 apr 2026

Thank you, Ben, we really appreciate you taking the time to share this.

It is fantastic to hear how happy you are with your new hot tub and that the service delivered by the team made a positive impact. Your comments about Sam mean a lot, and we will ensure he receives your feedback as recognition for his support and advice.

We genuinely value your support and trust in us. If you ever need anything going forward, we are always here to help. Enjoy every moment in your new tub.

Wild Water Spas 🌊

Risposta di Wild Water Spas

25 mar 2026

Hi Lauren,

Thank you so much for such a detailed and thoughtful review. We genuinely appreciate you taking the time to share your full experience.

It is great to hear that Sam was able to guide you confidently through the process, especially as a first time buyer. Making everything clear, straightforward, and tailored to your needs is exactly what we aim for.

We are also really pleased that the installation went smoothly and that the team delivered on getting the hot tub into your garden and providing a clear setup demonstration. That end-to-end experience is something we take a lot of pride in.

Your recommendation means a great deal to us, and we are very grateful for your support.

All the best,
Wild Water Spas

Risposta di Wild Water Spas

25 mar 2026

Hi Derek,

Thank you for such a strong review. We really appreciate you taking the time to share your experience.

It is great to hear the team delivered clear, informative support throughout and that Sam made the purchasing process straightforward. We are also pleased the installation went smoothly and that the lads looked after you on the day. That level of service is exactly what we aim to deliver.

Your recommendation and feedback on the product quality mean a great deal to us.

Thanks again for your support. It does not go unnoticed.

All the best,
Wild Water Spas

Risposta di Wild Water Spas

25 mar 2026

Hi Steve,

Thank you for such an incredible review. We truly appreciate you taking the time to share your experience.

It is fantastic to hear everything went smoothly from the initial purchase through to delivery, installation, and handover. Making the process seamless and stress free is exactly what we aim for, so your feedback means a lot to the whole team.

We are also really pleased you are happy with the quality and value of your hot tub. It sounds like a perfect addition to your garden.

Thank you again for your support. It genuinely means a lot to us.

All the best,
Wild Water Spas

Risposta di Wild Water Spas

25 mar 2026

Hi Tim,

Thank you for such a fantastic review. We really appreciate you taking the time to share your experience.

It is great to hear you are enjoying your hot tub and that Sam delivered such a strong level of support throughout both the sales and aftercare process. That is exactly the standard we aim to maintain.

Your loyalty and trust mean a lot to us, and we look forward to looking after you again in the future.

Enjoy the hot tub and roll on the summer.

All the best,
Wild Water Spas

Risposta di Wild Water Spas

25 mar 2026

Hi Andrew,

Thank you for the brilliant review. We really appreciate you taking the time to share your experience.

It is great to hear everything ran smoothly from day one and that both the driver and the coordinator went above and beyond. We take a lot of pride in delivering a seamless experience, so your feedback means a great deal to the whole team.

We are also pleased to hear you are happy with the product. That is exactly what we aim for.

Thanks again for your support, it genuinely means a lot to us.

All the best,
Wild Water Spas

Risposta di Wild Water Spas

25 mar 2026

Hi Jim,

Thank you so much for taking the time to leave such a fantastic review. We genuinely appreciate your kind words and your trust in us to look after your hot tub.

It is great to hear the team delivered a thorough service and left a strong impression. Feedback like this means a lot to us and reinforces exactly what we aim to deliver every time.

We are grateful for your support and look forward to getting you booked in again next year.

All the best,
Wild Water Spas

Risposta di Wild Water Spas

17 feb 2026

Thank you for your review, John.

We really appreciate you taking the time to share your feedback. It is great to hear that Sam delivered an excellent experience. He takes real pride in supporting our customers and your comments will be shared with him.

Thank you for choosing Wild Water Spas. We value your support and are always here if you need anything going forward.

Wild Water Spas 🌊

Risposta di Wild Water Spas

12 feb 2026

Hi Paul,

We strongly dispute this review as it does not accurately reflect the facts.

From the outset, we made multiple visits and invested significant time attempting to diagnose and resolve the reported issues. Throughout this period, our team continued to offer support and practical solutions, despite you, the customer, using language that was unprofessional and, at times, inappropriate towards our staff. Even so, we maintained a professional approach and remained committed to assisting.

It is incorrect to state that we refused to help or that the unit was abandoned. Our support was declined, and access was restricted once you decided to involve a third party. We were clear that we were willing to continue working towards a resolution, and that position remains unchanged should you allow us to do so.

Regarding the Companies House reference, this is incorrect. The trading business and operational support remain fully active, and customers continue to receive service and assistance as normal.

We take feedback seriously and always aim to resolve issues collaboratively. Our door remains open to provide further support constructively and respectfully.

Kind Regards,

Wild Water Spa's