After reading many reviews decided would order from wild water spas over other competitors. Extremely happy I did , great communication and advice , delivery drivers Qasim and his team were friendl... Leggi di più
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Great company to deal with - great price hot tub and very good quality. Took about 2 weeks from order to delivery for me, the guys that installed were super friendly and gave advice on which way it sh... Leggi di più
I would give this company and their product 10/10. Sam was so very helpful, knowledgeable and patient. Dan and Liam who delivered the hot tub on behalf of Wild Water were helpful. The only nega... Leggi di più
Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpf... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Informazioni di contatto
202-206 Linthorpe Rd, TS1 3QW, Middlesbrough, Regno Unito
- 01642 983157
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great experience
Great price and excellent communication throughout. Very quick to respond to queries. I had to organise a separate crane hire to get the hot tub into the garden and was worried about the logistics of co-ordinating two different companies, but needn't have - everything went very smoothly.
Good service from online store and excellent service from fitters
Very well priced, good service and delivery and fitting excellent. Fitters very efficient and explained everything clearly. Overall good experience and very pleased
Tom was very helpful
Tom was very helpful, gave advice and made the purchase of my hot tub very easy. The guys who delivered and installed it were first class. I would highly recommend this company
Very pleased with installation and…
Very pleased with installation and instructions
Very early delivery date and arrived on time
Excellent job all around
Very happy
Quickly arranged delivery at a great…
Quickly arranged delivery at a great price and with great communication about electrical requirements throughout. Highly recommend!
Fabulous service from Tom and the…mrs mr Moores
Fabulous service from Tom and the delivery guys very professional fabulous service a bit of a problem with the banks stopping payment due to fraud suspicions but it when through great service
Ordering our new spa was so easy
Ordering our new spa was so easy, all was done on line and by E-mail , Thomas was great and always quick to respond to any questions, delivery was easy to organise and accommodating, however be aware that a payment of £500 ( and removed of total invoice price ) is required to confirm the date, so don’t be alarmed as it’s only because of previous time wasters that it’s asked for. Delivery was made by Raj and I can not praise him enough, he was polite and helpful and made it so easy, I will certainly recommend this company to friends and Family
Did exactly what they promised The company delivered when they said
The company delivered when they said
Fitted the Tub professionally
Great service
Great service
Haven’t got in the hot tub yet as it’s still preparing but the customer service we have received from ordering to delivery and installation has been wonderful.
New Hot Tub!
Just purchased a hot tub from WildWater, having found them online. I wanted a small hot tub, and they had just the thing. I waited until the price came down for Black Friday, and got some extras too. The (third party) team came and delivered & installed yesterday and were really helpful, and the whole thing went really smoothly despite me being in Hampshire! I did have one moment of panic where a £500 additional payment was requested before delivery, but that was all good. As one other review said, I also had to spend time with my bank to authorise the bank payment yesterday, but not the fault of WW - just be prepared for it to happen!
Amazing quick service
Amazing quick service. Paid deposit Sunday night and could have had delivery within 7 days.
Delivery guys were amazing and worked in pitch black (with their portable light) to set up.
I had an issue when I tried to transfer the money to the wild water spas online bank account. My bank thought it was fraud but Tom at Wild water spas was great and accommodating. No complaints and love the tub.
extremely poor after sales customer…
extremely poor after sales customer service
Highly recommend
I purchased this new Hot Tub to replace a similar sized one we have had in an indoor location for over 25 yrs.
Not only am I delighted with the quality of the Tub compared with the price point but would highly recommend Wildwater Spa’s for customer service.
I found Wildwater Spas on Google and although they are located over 300 miles from my location Tom gave me every reassurance throughout the process and the delivery and installation guys were great.
Highly recommend.
Amazing service
From my initial enquiry with Ken, to the amazing delivery team, the service provided was fabulous. We are very please with our new hot tub! 😊
Excellent service, fully recommend.
Excellent service from Tom and the team, especially when original order was not in stock. Brilliant and friendly delivery team who did a great job. Fully recommend Wild Water Spas.
Fantastic service throughout
Fantastic service throughout. Excellent communication, advice and support via WhatsApp was second to none. Everything went as planned. Delivery/insulation team we brilliant and informative. Would definitely use again! But for now I'm off to enjoy my tub with a glass 🍷
Great installation team
Despite supplier issues, Wild Water Spas have delivered my new hot tub, which I love! Jay and Drew, the installers, were absolutely superb. Efficient, explained everything thoroughly , and went above and beyond in their customer service. A credit to the business.
Enormously Dissatisfied With Aftercare !!!!!!! I would have rated them 4or 5…
Initially I would have rated them 4or 5 stars the installation team were excellent, efficient, personable and helpful :
Sadly the after service has been appalling. We received delivery of our hot tub at the beginning of June 2022 we loved it !
However within 10 days the waterfall feature failed and the hot tub emptied before we were able to stem the flow . So 3 months later and many emails being told time and again that the part was in order ….last week ( after I sent a somewhat tongue in cheek enquiry asking if they were swimming back from abroad with the long awaited spare part ) …we finally received a blunt almost curt response indicating that the repair would be done on Monday the 12th . I emailed on Monday to say I had to go out but as it is outside that the repair could be done without my being there , amazing quick positive response , only to be followed an hour later with an email saying the team scheduled to arrive had “been in dispute with management and been suspended “ ! And that another team were in our area today ( Friday 16th September 2022 ) and would complete the repair . Almost unsurprisingly at 1825 hours there has been no sight or sound of the alleged ‘team’ .
Cannot express how disappointed and frustrated we feel . Absolutely shockingly poor . I have put off writing a review giving them many opportunities to restore my faith in them , sadly I feel obliged to warn anyone considering using this company to proceed with caution .

Risposta di Wild Water Spas
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