Wild Water Spas  Recensioni 340

Great price and excellent communication throughout. Very quick to respond to queries. I had to organise a separate crane hire to get the hot tub into the garden and was worried about the logistics of co-ordinating two different companies, but needn't have - everything went very smoothly.

Good service, good quality goods

Very well priced, good service and delivery and fitting excellent. Fitters very efficient and explained everything clearly. Overall good experience and very pleased

Tom was very helpful, gave advice and made the purchase of my hot tub very easy. The guys who delivered and installed it were first class. I would highly recommend this company

Very pleased with installation and instructions
Very early delivery date and arrived on time
Excellent job all around
Very happy

Quickly arranged delivery at a great price and with great communication about electrical requirements throughout. Highly recommend!

Fabulous service from Tom and the delivery guys very professional fabulous service a bit of a problem with the banks stopping payment due to fraud suspicions but it when through great service

Ordering our new spa was so easy, all was done on line and by E-mail , Thomas was great and always quick to respond to any questions, delivery was easy to organise and accommodating, however be aware that a payment of £500 ( and removed of total invoice price ) is required to confirm the date, so don’t be alarmed as it’s only because of previous time wasters that it’s asked for. Delivery was made by Raj and I can not praise him enough, he was polite and helpful and made it so easy, I will certainly recommend this company to friends and Family

The company delivered when they said
Fitted the Tub professionally
Great service

Haven’t got in the hot tub yet as it’s still preparing but the customer service we have received from ordering to delivery and installation has been wonderful.

Just purchased a hot tub from WildWater, having found them online. I wanted a small hot tub, and they had just the thing. I waited until the price came down for Black Friday, and got some extras too. The (third party) team came and delivered & installed yesterday and were really helpful, and the whole thing went really smoothly despite me being in Hampshire! I did have one moment of panic where a £500 additional payment was requested before delivery, but that was all good. As one other review said, I also had to spend time with my bank to authorise the bank payment yesterday, but not the fault of WW - just be prepared for it to happen!

Amazing quick service. Paid deposit Sunday night and could have had delivery within 7 days.
Delivery guys were amazing and worked in pitch black (with their portable light) to set up.
I had an issue when I tried to transfer the money to the wild water spas online bank account. My bank thought it was fraud but Tom at Wild water spas was great and accommodating. No complaints and love the tub.

extremely poor after sales customer service

I purchased this new Hot Tub to replace a similar sized one we have had in an indoor location for over 25 yrs.
Not only am I delighted with the quality of the Tub compared with the price point but would highly recommend Wildwater Spa’s for customer service.
I found Wildwater Spas on Google and although they are located over 300 miles from my location Tom gave me every reassurance throughout the process and the delivery and installation guys were great.
Highly recommend.

From my initial enquiry with Ken, to the amazing delivery team, the service provided was fabulous. We are very please with our new hot tub! 😊

Excellent service from Tom and the team, especially when original order was not in stock. Brilliant and friendly delivery team who did a great job. Fully recommend Wild Water Spas.

Fantastic service throughout. Excellent communication, advice and support via WhatsApp was second to none. Everything went as planned. Delivery/insulation team we brilliant and informative. Would definitely use again! But for now I'm off to enjoy my tub with a glass 🍷

Good installation over all fitters very helpful j

Despite supplier issues, Wild Water Spas have delivered my new hot tub, which I love! Jay and Drew, the installers, were absolutely superb. Efficient, explained everything thoroughly , and went above and beyond in their customer service. A credit to the business.

Initially I would have rated them 4or 5 stars the installation team were excellent, efficient, personable and helpful :
Sadly the after service has been appalling. We received delivery of our hot tub at the beginning of June 2022 we loved it !
However within 10 days the waterfall feature failed and the hot tub emptied before we were able to stem the flow . So 3 months later and many emails being told time and again that the part was in order ….last week ( after I sent a somewhat tongue in cheek enquiry asking if they were swimming back from abroad with the long awaited spare part ) …we finally received a blunt almost curt response indicating that the repair would be done on Monday the 12th . I emailed on Monday to say I had to go out but as it is outside that the repair could be done without my being there , amazing quick positive response , only to be followed an hour later with an email saying the team scheduled to arrive had “been in dispute with management and been suspended “ ! And that another team were in our area today ( Friday 16th September 2022 ) and would complete the repair . Almost unsurprisingly at 1825 hours there has been no sight or sound of the alleged ‘team’ .
Cannot express how disappointed and frustrated we feel . Absolutely shockingly poor . I have put off writing a review giving them many opportunities to restore my faith in them , sadly I feel obliged to warn anyone considering using this company to proceed with caution .