Wildanet Recensioni 1109

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

The switch to Wildanet has been extremely easy. Only one star missing as communication could be improved. I wasn't made aware of the external site visit, and also wasn't given a rough estimate of wh... Leggi di più

Valutata 4 stelle su 5

Absolute charlatans that did the survey and fibre to the property but the second guys who fitted the router etc were amazing! Told them where I wanted the box on the property and they fitted the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Moving over to Wildanet has been the best decision. The full fibre speeds are fantastic and completely reliable, which is a massive relief after years of dealing with laggy, dropping connections from... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wildanet were actually installing at a neighbours house yesterday (2nd June) so I asked when my house would be connected as I switched to them last Thursday, Brian called the office and they booked me... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi Internet

Informazioni su Wildanet

Scritti dall'azienda

Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband and digital connectivity to homes, businesses and communities throughout Cornwall and the South West.

At Wildanet, we believe that every person, business and community has the right to be part of the worldwide digital community and to benefit from the opportunities it brings.

Unlike other parts of the UK, Cornwall and the South West still have countless communities suffering with poor quality internet connection, making life harder for many families and businesses in these areas and putting them at a distinct disadvantage to the rest of the UK. Wildanet is working to change this by digitally connecting many areas of the region to high speed, reliable broadband.

Talk to our friendly, local team today by calling 0800 0699906 or email us


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Major Leslie-Jones at Wildanet provided…

Major Leslie-Jones at Wildanet provided outstanding customer service. He was polite, professional, and extremely confident in his knowledge, making everything easy to understand from start to finish. His efficiency and calm approach made the whole experience smooth and stress-free. A real asset to Wildanet.

28 maggio 2026
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Risposta di Wildanet

Thank you for the amazing review, we are so pleased that Major was able to assist and in such a helpful manner! Do feel free to reach out anytime should you need to speak to Customer Services, and don't forget to check out our Customer Hub and Chatbot.

Valutata 5 stelle su 5

Excellent service

Connection team were quick, tidy and courteous.
Broadband speed greatly improved when switched to Wildanet, and at a lower price.
Local office in the Southwest.
Excellent service from Adriana over phone, prompt acknowledgement of refund of previous supplier termination fee the very next day.
What more could you wish for?
Overall, so far very impressed. Thankyou Wildanet!

27 maggio 2026
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Risposta di Wildanet

Thank you for the review. We are so pleased to hear that the entire process went well, and you are getting better speeds at a lower price! The perfect package! We would love to invite you to take advantage of our refer a friend scheme where you and a friend could earn up to £75 https://rewards.wildanet.com/

Valutata 4 stelle su 5

Installation team where excellent

Installation team where excellent, friendly knowledgeable and efficient.

27 maggio 2026
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Risposta di Wildanet

Thank you Paul, we would be really interested to know what we could have done differently to receive a 5*, so if you are open to it we would love to reach out directly and understand more.

Valutata 5 stelle su 5

From the very beginning I was informed…

From the very beginning I was informed of times & days.
Jamie came to do the connection what a very polite & courteous young man & even cleaning as he was installing as had to drill a hole through wall.
Excellent service all round.Thank you.

26 maggio 2026
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Risposta di Wildanet

Thank you for the review, we are so pleased to see Jamie was polite and cleaned up after himself. We are very proud to have such a fantastic bunch of engineers who go above and beyond for our wonderful customers! Welcome aboard!

Valutata 5 stelle su 5

The service from Major Leslie-Jones at…

The service from Major Leslie-Jones at Wildanet has been amazing. He has answered all of our questions and helped us set up our telephone. Thank you Major!

27 maggio 2026
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Risposta di Wildanet

Thank you for highlighting our Customer Service Team, Major will be very happy to hear that their support is appreciated!

Valutata 5 stelle su 5

Very helpful service staff (emailed…

Very helpful service staff (emailed contact enquiry ), I emailed my enquiry out of hours and received a response the following day, much sooner than id anticipated. I had made a mistake in the info I requested and they returned the right info within the hr once I noted this.
Marcus Bond in customer service handled the enquiry in every way I would hope every company would.

27 maggio 2026
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Risposta di Wildanet

Thank you Gareth, so pleased to hear Marcus helped you so quickly and efficiently!

Valutata 4 stelle su 5

Hard work getting credit allowance for…

Hard work getting credit allowance for leaving my previous provider.
Disappointed with internet speed no difference to previous provider which was partially copper!

19 maggio 2026
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Risposta di Wildanet

Hi Micheal, thank you for your feedback, if you are having service issues of slow speeds please do let our team know by emailing customer.services@wildanet.com and one of the agents would be more than happy to help.

Valutata 5 stelle su 5

Kai Dan and Finn were all professional…

Kai Dan and Finn were all professional and polite engineers in the less than ideal conditions and less than ordinary job they worked the problem to solution

26 maggio 2026
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Risposta di Wildanet

Glad you are happy, working in this weather can be difficult due to the heat so we are very happy to hear the team still managed to deliver.

Valutata 5 stelle su 5

Very pleased so far

Very pleased so far, quick installation and thank you Chloe for getting us up and running with the internal set up. Neat and tidy job by outside crew and inside.

26 maggio 2026
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Risposta di Wildanet

Thanks Megan, glad to have you onboard! Feel free to use our refer a friend scheme as well https://rewards.wildanet.com/

Valutata 5 stelle su 5

Broadband

Broadband fitted today. Engineer Jamie, was courteous and respectful. Work was tidy and efficient.

26 maggio 2026
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Risposta di Wildanet

Thanks for the review! Glad Jamie delivered a great service.

Valutata 4 stelle su 5

All good we worked it out in the end

All good we worked it out in the end , the lady who helped was very helpful

22 maggio 2026
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Risposta di Wildanet

Thank you for the review, we would be really interested to find out what we could have done better to get a 5* review, if you would like to share your experience.

Valutata 5 stelle su 5

Summary after a year with them

I have been with them for around a year now and unlike other ISP's I have been with I have never had the slightest problem. The installation was smooth and hassle-free, the connection has always been stable and high-speed, and the price I pay very reasonable. I would highly recommend them

24 maggio 2026
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Risposta di Wildanet

Thank you so much for the review, we are so happy to hear you have been with us for a year and had a hassle-free experience. Do let us know if you need anything and we will be happy to help.

Valutata 5 stelle su 5

There was nothing to worry about.

We had Jacob & Joshua here to change us to Wildernet today and they were brilliant.
They were quick and efficient and explained what they were doing and to two non technical oldies we feel we now have it all in hand.
Thankyou boys.

20 maggio 2026
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Risposta di Wildanet

Thank you for the review, happy to have you on board! Feel free to take a look at our Refer a Friend scheme.

Valutata 5 stelle su 5

Fast ,efficient service

Fast ,efficient service. Engineer explained everything to me.

20 maggio 2026
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Risposta di Wildanet

Thanks Patricia, so glad it was a good experience for you! Do let us know if there is anything we can do to assist further.

Valutata 4 stelle su 5

Every effort was made to connect my…

Every effort was made to connect my analog phone
without success.

19 maggio 2026
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Risposta di Wildanet

Hi there,
Thanks for your review. I can see you’ve been in touch with our Customer Care team, and after looking into this further it appears the handset you’re currently using isn’t compatible with VoIP services.
If you’d like to explore alternative options, our Retentions team would be happy to help talk you through compatible handsets. You can reach them at retentions@wildanet.com.
Please do get in touch if there’s anything else we can help with.

Valutata 5 stelle su 5

Excellent customer service 👍

I have found Wildernet customer service to be excellent I have been speaking with Major and have had every issue resolved after every phone call to the customer service line. Major has been professional and extremely helpful regarding each matter hence feeling the need to write this review!

10 aprile 2026
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Risposta di Wildanet

Thank you Kirsty, we are so happy to hear Major was helpful and professional, do let us know if there is anything else we can help you with.

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