Wifinity Recensioni 7469

After years of caregiving, my late grandad left me some money to renovate my bedroom/office at home, and the money to have a 2 week holiday after caring for him 24/7 for the last almost 6 years without a break. I ended up choosing to go to Parkdean Skegness.

Now for some reason and I am not sure why Parkdean sites even in built up areas seem to have issues with mobile connectivity, but I am assuming there is some sort of block in place to stop mobile phone operators from providing service to holiday makers on site, which forces you to use the onsite wifi by Wifinity.
As such I would advise if you were going to visit a Parkdean site, invest in Starlink or some other Satellite internet even if it’s more expensive, because it is the only way to get decent speeds and know your data is secure unlike with Wifinity, which I will explain shortly.
So, the nearest Mobile Phone mast is approximately 700 meters away from Parkdean Southview in Skegness, this offers for a variety of mobile operators 4G but for O2 it offers 5G, the only one in the area.
The interesting thing about this is that for some strange reason, unlike every where else that I am aware of in the country, where omni directional antennae are used, the closest mast to Parkdean Southview is a Directional antenna which does not provide any signal to the Parkdean Southview site.
The 2nd interesting thing is that at the reception area you can get 3 bars of 4G, but as soon as you get 100m past the security gate onsite, you go down to 1 bar and your connection is no longer good enough to do anything but open the portal login website, to get onto the free wifi onsite to pay for the “fast” wifi.

Then comes the price, you pay £30 for 7 days at 2MBp/s (20Mbp/s), if you are there for 14 days, you have to pay for 30 days because they don’t offer a 14 day price, this is because they are already ripping you off with the 7 days, so they have to go straight to a month for £4 more, yes an extra £4 for 23 more days coverage, oh and they limit you to 10 devices so if you have 5 people or more in the caravan, you cannot have them all connected to the internet, you would have to pay for 2 plans because of them blocking something else which I will mention.

Once you have paid your Kidney for internet access, you then decide to use it, only to find that it is heavily restricted, this they say is to “Protect Children” but it’s BS, because they are the only ISP in the country who blocks access to anything aged higher than PG and even some PG content, this is also after proving your age!
So you think “Ok I will just sort out a VPN, that will resolve the blocks” nope they have blocked access to VPN websites saying “They are dangerous and want to steal your information” they label NordVPN/PIA and others as “Dangerous”, they also block VPN’s from being connected to, I was able to download the VPN Install file away from the site on my phone, transfer it to my laptop, install it and then run it, but it wouldn’t connect to any server because they are blocked by Wifinity.

This means your data is not safe and is why I do not recommend you ever to use their services, because the only reason to block VPN’s is because they want your data!

They also block the ability to use a travel router to extend allow you to connect more than 10 devices or devices by RJ45. I took a travel router with me, and tried to set it up in wisp mode (google it), this is blocked by Wifinity because it's another way of protecting your data.

So yes, if you go to any holiday park, pay for Starlink or something like it, for your own safety especially if Wifinity is the onsite wifi provider!

Great customer support, I spoke to Andrea and she enabled a very quick and effective call to sort the problem I had called about whilst still being extremely polite and friendly.

Gem was excellent. Friendly,knowledgeable and professional. I now have a password to set up for wifinity.

I spoke on the phone to Sophie today and she was really helpful with what I needed to do.

Katie was very helpful, kind and patient. She took me through all the steps setting up my account and connecting to wi-fi on my TV😍

She was very helpful and had clear direction.

Quality was very good

I spoke to James it was just before 7pm on Friday, he was super helpful and resolved the problem, really liked his style, personable and relatable

The customer service was wonderful when I had tech issues. Katie in particular really helped and fixed my problem very quickly! I wasn't expecting it and I am pleasantly surprised. :)

So great experience with Lily. Very helpful. She phoned me up and sorted out the problem. Still pretty slow to be honest, so if you are judging Wifinity on the speed at Parkdean, it's more like a 1 star. But none of that is Lily's fault. She was great, and it is at least a bit faster then the free one. Thanks Lily!

Sophie was great explained everything very clearly so I could understand and got internet working very quickly.She stayed on line until I had loaded everything and got into the sky app. Well done Sophie

Had a great experience with Katie. Quick, helpful and good communication as well as great customer service. Thank you very much!

I cannot fault the wifinity service. Connection is easy and the speeds / connections are flawless.

Even when cancelling (I use this service when I am on courses) it is super easy. I clicked the online chat assistance and Sophie was there within seconds. Really helpful, professional and my request was dealt with within a max time of 5 minutes. No waiting around at all!

This is why I continue to use this service when I can.

Very good service when trying to pause the wifi. Katie was great.

This internet was not welcomed by myself, but forced to have it installed, I still use my original set up from a private company due to poor connection to printer and buffering that should not exist with Wifinity

Call centre waiting time was very short and open until late - surprising by today’s standards! I got through to Katie who quickly helped me cancel my service as I use Wifinity periodically when away from home.

Katie was very helpful tonight and stayed on the line to make sure I was sorted with my device.

Katie was very helpful and resolved my issue very swiftly.

Polite and helpful. Thanks.

Katie is really so professional today with my problem, so quick and to the point in explaination.