Whistle & Wag Recensioni 

236
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

One of the few companies that don't charge a co-payment once your pet reaches a certain age. I don't agree with this as any pet can have an accident and some pets never see a vet so the assumption t... Leggi di più

Valutata 5 stelle su 5

I must admit I was dubious about using an online only insurance company when I signed up a few years ago. I did so however, as their cover was more comprehensive and the price was far more c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had to say goodbye to our beloved cat recently, which was horrible. We'd only just moved to Whistle & Wag and we didn't have high hopes after really poor service from other pet insurance provid... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 st... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di assicurazioni per gli animali domestici

Scritti dall'azienda

Everything we do is backed by traditional values, and state of the art technology. Certainty of out of pocket expenses. Your vet, your choice, always without penalty. Join the club today and experience pet insurance like no other.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

236 recensioni

5 stelle
4 stelle
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4,6

Tutte le recensioni

(236)

76 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very supportive message from claims…

Very supportive message from claims department after the loss of my dear cat, and kept regular updates as to progress of claim. All settled very promptly with no fuss. Highly recommended.

12 gennaio 2024
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Risposta di Whistle & Wag

Good afternoon Hugh, thank you for your kind review. Our team work hard to make the claims process as smooth and efficient as possible to help ease any added stress at an already difficult time.

Valutata 5 stelle su 5

Simple and easy

Simple and easy. Competitive quote.

6 gennaio 2024
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Risposta di Whistle & Wag

Good Morning David, thank you for your review. Welcome to Whistle and Wag

Valutata 5 stelle su 5

Quick and easy to set up

Quick and easy to set up, clear explanation of cover offered, much better price than existing provider.

5 gennaio 2024
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Risposta di Whistle & Wag

Good morning and thank you for your review. Welcome aboard!

Valutata 1 stelle su 5

No policy docs

No, I do not want policy docs emailed to me I would like a hard copy of the docs please. I want to be able to claim via hard copy claim form for my vet.

16 dicembre 2023
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Risposta di Whistle & Wag

Thank you for your review, your feedback is important to us. Whistle and Wag is a digital only company who always keep the environment in mind.
We believe this is also a more efficient and convenient service for our customers.

Valutata 4 stelle su 5

Whistle & Wag were great handling my claim, its a shame there is no phone number though...

Whistle & Wag were great with handling my claim, I would have given 5 stars but the lack of phone number for asking questions/checking things caused a few stressful situations

5 dicembre 2023
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Risposta di Whistle & Wag

Good afternoon Thank you for your feedback it is important to us. We offer a unique call back service for our policyholders which means no long call queues or wait times to speak to someone. Simply drop us an email, info@whistleandwag.co.uk, requesting a call at a time that suits you and we will arrange it.

Valutata 5 stelle su 5

Amazing team and super timely

Amazing team and super timely. Even chased after the vets multiple times when they didn’t fill out the forms or the correct ones. Made sure to get the claim sorted and money back to me asap. Really appreciate their help in all this matter. 5 stars forsure 👍

22 novembre 2023
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Risposta di Whistle & Wag

Thank you for your review Taylor. Our claims process is very efficient and we do our very best to help speed it along where we can.

Valutata 5 stelle su 5

With them for 1 year, couldn't be happier

We've been with them for 1 year now, and every single aspect of our experience with them has been phenomenal.
The process of signing up has been effortless, their website is simply beautiful and amazing (speaking as a web developer myself), and has been solid every time I've used it. It's also simple to use, and I just love that they use a password-less login flow - enter your email and they'll send you a link to access your account.
When I've had to make a claim they were wonderfully supportive, they helped me every step of the way, including clear instructions, being understanding and even chasing up the vet who was slow in filling out the required form with claim information.
Lastly, the price is great as well - this is what initially drew me to Whistle & Wag, but I ended having the best experience I could have ever hoped for.

Thank you for providing such great service! It's not an easy feat, and it shows care and love for what you're doing. Thank you!

1 novembre 2023
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Risposta di Whistle & Wag

Thank you so much for your kind review, your feedback is very much appreciated!

Valutata 4 stelle su 5

Great company but a telephone number would be great

We have recently completed a claim and were paid roughly what we expected so we are happy. We received a personal email afterwards saying how they hope our cat is now ok. My reason for not giving 5 stars is that you can't ring W & W. Our vet and myself tried to get pre authorisation for an expensive X ray but couldn't get a quick enough response.

24 ottobre 2023
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Risposta di Whistle & Wag

Hi Sarah, thank you for your review, your feedback is important to us. We offer a unique call back service to our customers. Simply drop us an email, info@whistleandwag.co.uk, requesting a call at a time that suits you and we will arrange it, saving you from those awful call queues we all have to endure.

Valutata 5 stelle su 5

Could not recommend enough

Could not recommend enough. You hear horror stories about pet insurance and expect the worst but our experience with whistle and wag has proven us wrong. Very smooth claim process, always made it very clear on what’s included and what isn’t, and always paid out in full on time. My dog is an older dog and we’re so very lucky we insured him with whistle and wag a few years ago as once he started having health issues we’ve had nothing but support from whistle and wag. We were worried about renewal price considering we had to make a couple claims in the year previous but price stayed pretty much the same (despite the fact he’s almost 15!!). Highly recommended

20 ottobre 2023
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Risposta di Whistle & Wag

Hi Ania, thank you for your review. Your feedback means the world to all of us and I will pass it on to the team. Have a great weekend!

Valutata 5 stelle su 5

Would recommend

Quick. Easy. Very clear. Read reviews, which were excellent.

17 ottobre 2023
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Risposta di Whistle & Wag

Hi Jenny, thank you for your feedback, it is much appreciated.

Valutata 5 stelle su 5

Thank you

Thank you, very easy to follow instructions and information.

5 settembre 2023
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Risposta di Whistle & Wag

Thank you for your review, and welcome aboard!

Valutata 5 stelle su 5

Set up new plan

Quick and easy to set up a new plan and direct debit

30 agosto 2023
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Risposta di Whistle & Wag

Thank you for your review Mr.TT and Welcome to Whistle & Wag!

Valutata 4 stelle su 5

Easy to navigate but would have liked…

Easy to navigate but would have liked option to pay in full rather than dd

21 agosto 2023
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Risposta di Whistle & Wag

Hi Kathleen, your feedback is important to us. We offer Direct Debit over 12 months at no extra cost and you are not entering a credit agreement like most insurance companies.

Valutata 5 stelle su 5

Quick and easy way to submit a claim…

Quick and easy way to submit a claim and dealt with between vet and insurers after initial claim. A couple of weeks from start to finish. Highly recommended pet insurer.

26 luglio 2023
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Risposta di Whistle & Wag

Thank you for your review Debbie, our claims process is super fast once all the relevant information is received.

Valutata 5 stelle su 5

company very easy to deal with

company very easy to deal with. Sent copies of invoices, they sent link for vets to complete form, claim was settled within two weeks.

8 agosto 2023
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Risposta di Whistle & Wag

Thank you for your review Ivan, once all relevant information is received, we aim to assess within 10 working days.

Valutata 4 stelle su 5

Quick but careless

Quick response to my enquiry. It was a little worrying that they didn't take the care to spell my name correctly though.

17 luglio 2023
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Risposta di Whistle & Wag

Hi Beverley, thank you for your review and sincere apologies for the typo!

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