First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Auction is very well run Buyers commission bit high 18%. When others 12.5% DPD delivery unreliable last 3 undelivered on date or left in open porch
L'azienda ha risposto
Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... Leggi di più
L'azienda ha risposto
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi di aste online
- Negozio di alcolici
- Negozio di articoli da regalo
- Negozio di liquori
- Grossista di liquori
- Enoteca
Scritti dall'azienda
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Informazioni di contatto
Elixir House, NW10 7SF, London, Regno Unito
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4,7
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy bidding process
Easy bidding process, bottle always safely packed and delivered proptly after payment received.
26 febbraio 2025
Risposta di Whisky.Auction
Thank you for your positive review. We're delighted to hear that you found our bidding process easy and that your order arrived safely and promptly. Your satisfaction is our priority, and we truly appreciate your support.
Kind regards,
The Whisky.Auction Team
Risposta di Whisky.Auction
Thank you for your kind words and positive feedback! We're delighted to hear that your order arrived within 24 hours as we aim to provide a speedy service.
Kind regards,
The Whisky.Auction Team
the perfect service
unsure how best to maximise the value of my bottle of whisky, i contacted Whisky.Auction for advice.
from the outset, all communication was clear, concise, informative & friendly. the estimated value they initially gave me, based on their knowledge of the market & previous sales they had handled, was spot on as it turned out.
the site is easy to navigate & it was enjoyable to be able to watch the auction online in real time.
this team knows their stuff, but also know how to make their customers feel welcomed & informed.
thanks team!
14 febbraio 2025
Non scritta su invito
Risposta di Whisky.Auction
Thank you David for your fantastic review! We're so pleased to hear that you had a great experience and that our team could provide the clear and informative guidance you were looking for. It’s wonderful to know that our valuation was accurate and that you enjoyed watching the auction unfold in real time. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards,
The Whisky.Auction Team
Used this site for the first time and…
Used this site for the first time and was positively surprised about the entire process from A to Z, it went very smoothly. Also when sending a package from outside the United Kingdom. What I find particularly positive is that you are kept well informed - and the communication is good. You get a response within a few hours and the payments are actually made within a few days after the end of the auction. Seems to me like a reliable and honest site where the commission costs are also reasonable.
24 febbraio 2025
Non scritta su invito
Risposta di Whisky.Auction
Thank you for taking the time out to give us such a kind review! We're thrilled to hear that your experience with our platform was smooth and hassle-free, even when shipping from outside the UK. Keeping our users well-informed and ensuring prompt communication is a top priority for us, so we're glad you appreciated it. We also strive to provide fair commission rates while maintaining a reliable and transparent process. Your feedback means a lot, and we truly appreciate your trust in our service. Looking forward to serving you again!
Kind regards,
The Whisky.Auction Team
Great as always
31 gennaio 2025
Risposta di Whisky.Auction
Thank you for your continued support. We’re pleased to know that we’ve consistently met your expectations, and we look forward to serving you again in the future. - The Whisky.Auction Team
Risposta di Whisky.Auction
Thank you for your positive feedback!
Kind Regards,
The Whisky.Auction Team
As normal good buys and prompt service
As normal good buys and prompt service, never disappointed
31 gennaio 2025
Risposta di Whisky.Auction
Thank you for your continued trust and positive feedback. We're delighted to hear that our products and service have consistently met your expectations. We look forward to serving you again soon. The Whisky.Auction Team
Goid selection, good value.
I use 3 or 4 whisky auctions and would note that Whisky Auction has always been a good experience. They always have an interesting selection up for sale and overall price including buyers commission, delivery and insurance is good value. I'll keep using.
31 gennaio 2025
Risposta di Whisky.Auction
Thank you for your kind words and for sharing your positive experience! Your continued support means a lot to us, and we look forward to serving you in future auctions. Cheers! The Whisky.Auction Team
Risposta di Whisky.Auction
We truly appreciate your kind words! I’ll pass your feedback along to the rest of the Whisky.Auction team. Thank you for your continued support—we look forward to speaking to you very soon!
Kind regards,
The Whisky.Auction Team
Easy process from bidding to receipt of whisky
Easy bidding process, transparent pricing, quick delivery and items very well packed and exactly as specified.
31 gennaio 2025
Risposta di Whisky.Auction
Thank you for your wonderful feedback! We’re delighted to hear that you found our bidding process easy, our pricing transparent, and our delivery quick. Ensuring that our items arrive well-packed and exactly as described is a top priority for us. Your trust and satisfaction mean a lot, and we truly appreciate your support. We look forward to serving you again in the future! The Whisky.Auction Team
Risposta di Whisky.Auction
Thank you for your kind words Ivelin! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to serving you again in the future.
Kind regards,
The Whisky.Auction Team
Excellent experience
Excellent experience - a thrilling experience as I bid on items! And the times were delivered within a week.
30 gennaio 2025
Risposta di Whisky.Auction
Thank you for taking the time to review Whisky.Auction. We're delighted that you had a great experience in our January auction and that your order arrived promptly. We look forward to having you purchase from us again in the future.
Kind regards,
The Whisky.Auction Team
First time bidder,I found the process…
First time bidder,I found the process straightforward, quick dispatch and good communication.
12 dicembre 2024
Risposta di Whisky.Auction
Good afternoon Mr Fraser. Thank you for taking the time to review Whisky.Auction and for your great feedback. We hope to work more with you in 2025. All the best, The Whisky.Auction Team
Risposta di Whisky.Auction
Good morning Vassil. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Easy from start to finish even for a…
Easy from start to finish even for a technophobe , and packaging make bottles almost indestructible
15 dicembre 2024
Risposta di Whisky.Auction
Good evening Mr Dench. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Still not receive the bottles yet
Still not receive the bottles yet. If possible, do not use DHL, other sites use Fedex and we have never encounter issues with Fedex. Really disappointing.
15 dicembre 2024
Risposta di Whisky.Auction
Good morning Henry. Thank you for taking the time to leave us a review and we do apologise for the confusion regarding your delivery. As confirmed in our emails, your parcel was sent by Parcelforce to the UK address on your account and delivered to a safe space, in this case a neighbour. We do not work with DHL for these orders so this must be an order from another company. Do let us know if you have any further questions. You can always get hold of our customer services team at info@whisky.auction. All the best, The Whisky.Auction Team
Does our bidding!
once Auction was concluded notified me promptly of outcome, invoiced and on payment dispatched the bottles.
Well packaged and delivered in good condition and on time
13 dicembre 2024
Risposta di Whisky.Auction
Good evening Mr Thompson. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Easy to use packaging very good and…
Easy to use packaging very good and secure will be using again 🥃🥃👍
13 dicembre 2024
Risposta di Whisky.Auction
Good evening Alan. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Never done an auction before but their…
Never done an auction before but their guidelines and information made it freaky simple to understand and follow, The delivery and packaging was the best I have ever seen.
Well done and thank you.
11 dicembre 2024
Risposta di Whisky.Auction
Good morning Mr Harrison. Thank you for taking the time to review Whisky.Auction and for your great feedback. All the best, The Whisky.Auction Team
Really impressed with the whole…
Really impressed with the whole service. Everyone that I’ve had contact with has been super helpful and the communication has been excellent. I would highly recommend using this service if you have some spare bottles laying around!
10 dicembre 2024
Non scritta su invito
Risposta di Whisky.Auction
Good morning Adam. Thank you so much for your great review. We're really pleased that you have been happy with the Whisky.Auction service. All the best, The Whisky.Auction Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.