First Class service. Purchases are expertly packed and dispatched promptly. Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Auction is very well run Buyers commission bit high 18%. When others 12.5% DPD delivery unreliable last 3 undelivered on date or left in open porch
L'azienda ha risposto
Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... Leggi di più
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5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi di aste online
- Negozio di alcolici
- Negozio di articoli da regalo
- Negozio di liquori
- Grossista di liquori
- Enoteca
Scritti dall'azienda
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Informazioni di contatto
Elixir House, NW10 7SF, London, Regno Unito
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4,7
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Reliable good service.
7 maggio 2026
Risposta di Whisky.Auction
Hi Robert,
Thank you for your feedback! If there’s ever anything we can do for you, just let us know.
Kind regards,
The Whisky.Auction Team
Another faultless experience with…
Another faultless experience with Whisky.Auction. Easy process, reasonable and transparent fees and swift delivery.
7 maggio 2026
Risposta di Whisky.Auction
Hi Kevin,
Thank you for your kind words. We look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Auction is very well run
Auction is very well run
Buyers commission bit high 18%. When others 12.5%
DPD delivery unreliable last 3 undelivered on date or left in open porch
6 maggio 2026
Risposta di Whisky.Auction
Hi Alasdair,
Thank you for your feedback. We’re very pleased to hear you find the auction well run.
We also appreciate your honest comments regarding the buyer’s commission, and we’ll certainly take them into consideration as we continue reviewing our services.
We’re sorry to hear about the issues you’ve experienced with your DPD deliveries. If this happens again, please email info@whisky.auction or call us on 0208 838 9381 and we’ll do our best to assist.
Kind regards,
The Whisky.Auction Team
First Class service.
First Class service.
Purchases are expertly packed and dispatched promptly.
Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to correct this...This company Whisky.Auction are by far the most competitive of all companies.
30 aprile 2026
Risposta di Whisky.Auction
Hi Patrick,
Thank you for taking the time to update your review, we really appreciate it. We're glad to hear that you’ve been happy with our packing, dispatch times, and overall competitiveness.
Mistakes happen, and it means a lot that you came back to clarify your experience with us. Your feedback is incredibly valuable and helps others feel confident when choosing Whisky.Auction.
If there’s ever anything we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
Happy to take your good very slow at…
Happy to take your good very slow at making payment and even ssy it will be payed on certain day and then dont they have a very good boom of excuses as to why no.payment made been told it is going to be yet another 3days until payment will never use again
21 aprile 2026
Non scritta su invito
Risposta di Whisky.Auction
Hi John,
We’re sorry to hear that your experience has not met your expectations. Having looked into this, we can confirm that we did advise that funds would be transferred to your bank account once payment is received from the buyer, which can take up to 28 working days.
We appreciate that this timeframe can be frustrating, but this was communicated during the process.
If you have any further questions or would like an update on your payment, please don’t hesitate to get in touch and we’ll be happy to assist.
Kind regards,
The Whisky.Auction Team
Amazing
Amazing like always. Won an auction in Sunday. Delivered by DPD Tuesday morning . Looking forward to do business again.
21 aprile 2026
Non scritta su invito
Risposta di Whisky.Auction
Hi,
Thank you for your kind words. We look forward to serving you again.
Kind regards,
The Whisky.Auction Team
First time buyer
First time buyer. Found easy and friendly to use. Quick reply and fast delivery.
7 aprile 2026
Risposta di Whisky.Auction
Hi Michael,
Thank you for your review! We're so pleased to hear that, as a first-time buyer, you found the process easy and friendly. It's great to know you were happy with our quick replies and fast delivery. We look forward to serving you again in the future!
Kind regards,
The Whisky.Auction Team
Risposta di Whisky.Auction
Hi Carlos,
Thank you for leaving us a positive review.
We are so pleased to hear you were able to find what you were searching for in our auction.
Kind regards,
The Whisky.Auction Team
Risposta di Whisky.Auction
Hi Mrs Baxter,
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your experience. If there’s ever anything we can do for you, just let us know.
Kind regards,
The Whisky.Auction Team
Risposta di Whisky.Auction
Hi Daniel,
Thanks so much for your kind words. We’re really glad you found some great bargains and had a positive experience. We look forward to seeing you again soon!
Kind regards,
The Whisky.Auction Team
Complicated website
When I compare with whisky shop auction & whisky hammer,your website is very complicated. Please try to improve.
Thank you
7 aprile 2026
Risposta di Whisky.Auction
Hi Shan,
Thank you for your feedback, we really appreciate you taking the time to share this. We’ll make sure to pass your comments on to our team as we continue working to improve the website experience.
Kind regards,
The Whisky.Auction Team
Great whisky auction website
Great whisky auction website, easy to bid . Commission fees and delivery charges very reasonable. Excellent customer service.
1 aprile 2026
Risposta di Whisky.Auction
Hi Paul,
Thank you so much for your kind words! We're delighted to hear you found our auction platform easy to use and that our fees and delivery charges met your expectations. Providing excellent customer service is very important to us, and we’re glad it made your experience a positive one.
Kind regards,
The Whisky.Auction Team
Another great experience with Whiskey Auction
I have used Whisky Auction to buy bottles on a number of occasions and found it very successful. Their packaging is first class and the delivery very swift after purchase. Communications are similarly very efficient.
I’ll certainly be using Whisky Auction again to help complete my collection.
1 aprile 2026
Risposta di Whisky.Auction
Hi Ian,
Thank you so much for your kind feedback!
We're delighted to hear that you've had such positive experiences with us, from our packaging and swift delivery to our communication. It’s especially rewarding to know we've been able to support you in building your collection.
We truly appreciate your continued trust and look forward to assisting you again in the future.
Kind regards,
The Whisky.Auction Team
SCAM!!
SCAM!!! SCAM!!! SCAM!!!
COMPLETE IGNORANCE.
PAYMENT NOT RECEIVED FOR SOLD BOTTLES!!! BEWARE!!!
12 marzo 2026
Non scritta su invito
Risposta di Whisky.Auction
Good morning Tomas,
Having investigated your message above, we can see that you haven’t sold with our auction service since 2023.
Please can you contact our customer services team so that we can discuss this with you to confirm that your organic review refers to our auction house? You can contact us at info@whisky.auction.
We’ll look forward to hearing from you with more information to allow us to investigate your claim.
Best wishes,
The Whisky.Auction team
Risposta di Whisky.Auction
Thank you so much for your kind words and for taking the time to leave a review.
We truly appreciate your support and are delighted to hear that you found us to be honest and reliable — that’s exactly the standard we strive to uphold for every client.
If we can ever assist you again, whether buying or selling, we’ll be very happy to help.
The Whisky.Auction Team
Very speedy efficient service with…
Very speedy efficient service with clear details of the items upon which you are bidding
27 febbraio 2026
Risposta di Whisky.Auction
Hi Shaun,
Thank you so much for your kind words. We’re delighted to hear that you found our service speedy and efficient.
Kind regards,
The Whisky.Auction Team
Easy bidding process
Easy bidding process, quality items, speedy delivery of well packed items
27 febbraio 2026
Risposta di Whisky.Auction
Hi James,
Thank you for the lovely review.
We’re so pleased to hear that you found the bidding process easy and enjoyed the quality of the items available. It’s also great to know your bottles arrived quickly and safely. Careful packing and speedy delivery are very important to us.
We truly appreciate your support and look forward to assisting you in another auction soon!
Kind regards,
The Whisky.Auction Team
A great all round service
A great all round service for both buying and selling old bottles of whisky and spirits.
Prompt to list, when selling and prompt to deliver when buying.
27 febbraio 2026
Risposta di Whisky.Auction
Hi John,
Thank you so much for your kind words!
We’re delighted to hear that you’ve had a great all-round experience with us, both buying and selling. Making the process simple, from prompt listing when selling to smooth delivery when buying is exactly what we aim for.
We truly appreciate you taking the time to share your feedback, and we look forward to helping you with your next bottle.
Kind regards,
The Whisky.Auction Team
Very understanding of the circumstances…
Very understanding of the circumstances around my order and sorted out the issues I had respectfully and promptly. Naina was very polite and left me feeling good. 1st class service.
20 febbraio 2026
Non scritta su invito
Risposta di Whisky.Auction
We’re delighted to hear that Naina was understanding of your situation and able to resolve the issues promptly. Providing polite, supportive, and first-class service is exactly what we strive for, so it’s wonderful to know you were left feeling good about your experience.
Thanks again for your feedback and for choosing us!
Kind regards,
The Whisky.Auction Team
The delivery charges are outrageous
The delivery charges are outrageous, I have just purchased a bottle of whiskey from a whiskey site and paid £14 delivery charge in comparison to whisky Autions of £40!
5 febbraio 2026
Risposta di Whisky.Auction
Hi John,
Thank you for your feedback.
We're sorry to hear you were unhappy with the delivery charge. For this order, the shipping cost was £10 not £14 for a securely packaged and tracked service.
We always aim to keep our rates fair while ensuring items arrive safely.
We appreciate your comments and will continue reviewing our shipping costs.
Kind regards,
The Whisky.Auction Team
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