Weight Watchers Recensioni 

Tried to join WW, had trouble with accepting payment. Went to a workshop hoping to join there as previously able to. Got to workshop to be told I have to join online. Tried again on phone at workshop. Still wouldn't accept payment. Called customer service. They said I had to enter details differently. Tried this. Entered card details 3 times when on phone to customer service. Didn't work. Crashed my Internet, phone froze. Couldn't do anything. I'm autistic spectrum and not technically minded. I gave up on WW, and went home. Wasted time going to workshop. WW not recommended unless you are a tech expert

So, I initially signed up and paid for 3 months with the online WW app, and I did well. At the end of those 3 months, they offered me an additional free month because of my progress, which I accepted. However, after that free month ended, I could still log into the app but couldn't use its features anymore. Understandable, but then 3 months later, I received a bill for those additional 3 months.

When I contacted them, they explained that after the free month, I had unknowingly signed up for another 3-month subscription. I argued that I thought the free month was a gift for doing well initially, not a continuation of service. They pointed out that I had agreed to this in the fine print and should have been aware. I was frustrated because I hadn't received any notifications about this change. And I couldn't even use the app for those 3 months?

In the end, despite my protests, WW insisted that I should have communicated my concerns earlier. Feeling frustrated and misled, I asked them to remove me and my credit card information from their system.

The positive aspect? The app makes you aware of just how many foods are for a weight loss journey. The negative? On 23 points I am so hungry and at this point in my life, I don't have the time or resources (it costs so much more to eat healthy!) to follow the plan. Also, just a reminder to folks.....read the cancellation policy. I am stuck paying til 5/2025 even though I am not using WW. I signed up ASSUMING I could cancel at anytime and that's my fault for not reading the fine print.

I've lost weight on WW and have no problems with their diet. HOWEVER, everything else, from app to customer service, is NOT user friendly. and no way to contact for help! Can't use the computer, either...gotta be on the app! which is difficult to navigate... a big annoying change is having to connect an electronic device, such as a Fitbit, to calculate exercise points. I don't have one! This used to be listed on the website. It is just getting so hard to deal with them. I joined this time on an impulse and then found all these new things that just don't work for me. However, it was a special at $11/mo and the barcode scanner is worth that to me But even that isn't always useful as the plan changes all the time so points don't always correlate with the plan I am used to.
I need more support getting back on track and WW isn't helping there. I will join Noom next time!

Cancelled memerbership on 31st May, checked my account today to see that another payment is going out. Phoned Customer Services, apparently I signed up to a 10 month plan (I had no idea I had done that, so very shady wording in the first place), they said I would have to pay until the plan was up. I told them I would be going straight to my bank to cancel this as the plan isn't working for me. I have tried something else which is working and am seeing great results. Do not trust this company and be careful of what you're siging up for because they will try and get out of anything to get your money!

Tried you join again as good offer . No matter what I tried I could not access the app . Just kept getting error message and account resets which didn't work. They no longer can be emailed so a month later I made time to call around work hours only to be offered the same magic link that never works. Reluctantly closed my account as did not want to pay for nothing! I then received the usual, sad to see you go email. I replied saying it wasn't my intention to close etc but had no other option. Low and behold an email reply saying they no longer accept email requests to close accounts !!! Utterly useless and really disappointing. What has happened to WW

BE CAREFUL
I signed up for the offer of £10 pm deal only had 10lb to loose after 2 wks wasn't working for me I tried to cancel and I was told I was locked in so have to keep paying until January 25 it is so difficult to cancel and when I spoke to a member of team they just told me I have to pay until Jan 25 BE CAREFUL BEFORE U SIGN UP

Money grabbing cowboys, i cancelled and they still took money from my account through paypal even though it was originally set up with my husbands account through my paypal with his permission, they are about as much use as a chocolate teapot when it comes to customer service, robbing gits they are a horrible company AVOID AVOID AVOID!!!!!!!

When I signed up at the beginning of 2024, I could use the online site and app but they moved all services to app only at the end of April. The app freezes all the time, doesn't give you the option of deleting items and basically crashes over anything. I've deleted and reinstalled the app numerous times but it doesn't get any better. Customer Services does that apology-non-apology thing that is so infuriating. I'm tied to them until September and then we part ways forever. Do yourself a favour - go ANYWHERE else. Or simply use their technique: eat lots of fruit, non-starchy veg, fat-free yoghurts, soya and lean protein. But avoid!

This is the only diet that worked for me. I understood it from day 1. Very simple to use the app. Worked very quickly and basically showed me how to maintain myself within a few months. Worth every penny.

I managed to lose weight and recipes were lovely and very filling on the 8 month offer contract which finishes in August 2024. When I got locked out of my tracker and recorded weight loss progress chart the reply was helpful and pleasant, and came within the 72 hours answering system following a very speedy auto-response . They removed the information from any lap top system unfortunately - gone and no access - but on the positive side one still can access tastey recipes and some info.to the contract date agreed and all is available on an APP. or join a group! They had no record of my account, but on the positive side it was great to see that my details were still registered so I did not feel the need to register again. The customer service brilliant and weight watchers is a heat disease life saver...so highly recommend. Example of fantastic email below:-
"I'm P.........., and I'm looking forward to helping any way I can! Using the information shared, I haven't been able to successfully locate a WeightWatchers Membership account. Please reply with three of the four options below: 
1. Account Phone Number (phone number on the account)  
2. Account Username (i.e. Username used to log into the app or website)
3. Account Zip Code/Postal Code (home or shipping)
4. Email address on the account IF DIFFERENT from the email account you're writing from
In the meantime, I understand that you're having trouble accessing your WW page. Some features, including meal tracking and My Day, were recently removed from the WeightWatchers website. To access these features, please download the latest version of the WeightWatchers mobile app, which is version 10.63.0. I understand this may be an inconvenience and appreciate your understanding.
With more and more members using the WW app, fewer members have been using WW on the web. This change will let us deliver more impactful updates to better support you on your weight loss journey through the WW App.
Many essential WW features will still be available on the web even after April. This includes:
Recipe viewing coming back in late May 2024 to early June, we're updating the viewing of WW recipes on the web
Find a Workshop (including access to Virtual Workshops)
24/7 Support (new name)
Invite a Friend
Account Settings.
WeightWatchers "blog" articles - currently available from the footer of the WeightWatchers website
Certain laptop devices have the ability to download the WeightWatchers app:
Apple Mac laptops (new than the year 2020) or running M1, M2, or M3 - have the App Store and the WW app can be downloaded
Chromebooks laptops will have Google Play store and the WW app can be downloaded
I hope this information is helpful to you.For any questions or if you need to reach us by phone, you can find us at 0345 345 1500. The hours are: Monday-Friday: 0900-1800 GMT (Greenwich Mean Time) Saturday and Sunday closed.
We're cheering for you!
Member Support Specialist "

Enjoyed the program but when I went to cancel it locked me in for another 11 months of payments from my cancel date. This is a scam and if not rectified by their support team I will be filling a chargeback.

Very shady billing practices.

They had a good formula (Blue, Green, Purple) and yet they’ve changed it to this awful plan. I cannot lose weight on 23 points.

If the diet doesn’t work for you they don’t care as you would’ve signed up for 12 months. I cancelled my plan ,but they will still be charging me for the full 12 months.

I signed up for WW for 10 months, only to find there is no purple plan any more. I am beyond disappointed and now I have to pay until November for a plan I do not want and will not use. I did try to use the new plan, there is only one choice and it does not suit me at all. Very restricted.

I love the app but so disappointed that you've taken off the option to make some tracked foods into a meal. I used that option all the time. Makes tracking so much harder

Unfortunately this programme didn't work for me for many reasons - having realised that a few months in, I wanted to cancel my subscription but unfortunately I was told I will have to keep on paying for it for an entire year. Distressing and expensive experience, I wouldn't recommend signing up for it because if it doesn't work for you, you won't be able to cancel your subscription. Such a pity, I really had my hopes high for this one!

Nooit aan beginnen. Je kan het niet opzeggen!!!!

Cancelled a monthly subscription on the day that I subscribed. I made weight watchers aware of this and the following month,they took the payment via PayPal. It appears that their email is unmanned or maybe they just don't bother reading them,who knows. Based on this shoddy service I feel it fair to warn everyone to steer clear. I guess its cheap for a reason

Dreadful company! Cannot cancel even though never activated or used! Told me I have to pay £18.95 for 6 months!! Customer Service so rude and non caring too. Avoid avoid avoid!!

Really poor and clunky app. Very limited library of food to check for points. Worse than that, some foods have multiple entries with widely varying points / values.

Totally unworkable and very very glad I was on a one month rolling contract so I could cancel it within a week.

Pity, because the points system is actually a very good idea. If it was backed up with accurate and comprehensive detail.