WeFibre Recensioni 

Took my money 6 months ago and then failed to communicate with me. No updates in regards to processing my order. No updates on how installs were going in my area. When I pointed out to them that they advertise on their website that they would send regular updates and timescales, they simply cancelled my order. No sign of a refund. Would love to know how many other people they've taken money from, with seemingly no intention of providing a service to.

Further to the response from WeFibre......
Whilst claiming that they can't provide the service to my area, they're still accepting preorders from everyone in my postcode, including an establishment I share a building with. Like I said, happy to take the money with no intention of providing a service. Steer clear.

Can’t give it nil points.
We had wi-fi fitted in February 23. From day one the reception was dreadful. The day after fitting I collared an engineer who was fitting my neighbours system and he couldn’t get a decent signal either. However we persevered, exchanging several emails and photos of the router showing when we had lost signal.
During this time we had problems with our Sky system, unable to download anything. Messages telling us we hadn’t subscribed to the channels among others. We hounded Sky over this as we were paying around £90 per month. They tried everything, even fitting a new box.
During one phone call to We-Fibre I happened to mention the issue we were having with Sky only to be told that they were aware that there were problems between their systems and Sky.
We told them that we wanted to cancel and to be fair they refunded the payments we had made, although we were about £550 out of pocket for our Sky subscription.
In August last year we were told that someone would collect their hardware and remove the wiring etc from outside.
Earlier this week (May 2024) we received an email as we are one of their ‘valued customers’.
I took this opportunity to to remind them that after 9 months they still hadn’t collected their hardware.
We received an acknowledgment almost straight away with a date that someone would call and collect it, and our name would be removed from marketing.
30 minutes ago we received an email asking for a review………

Kevin rang and said would I like it installing earlier seen as he was in the area and he had finished his last job. He was very friendly, helpful, knowledgeable, cheerful, quick at getting the job done and tidied up after himself.

He explained everything well and when a problem arose with the cable he soon came up with a solution and cracked on with the job even in the heavy rain

Kevin our installer was brilliant, he listened to exactly what we wanted with the placement of the junction boxes and route of the fibre. Top man, great service. Many thanks

Rated 4 instead of 5, as communications about install appts could be more proactive.
(Ref: John Lewis… email to confirm appt booking, email to get ready for your booking etc). WhatsApp messages would be sufficient.

Broadband now installed. JJ and Nsthsn have provided great service and response during the connection process.

Great, efficient service, highly responsive, lovely people

Glad it's happened to have wefibre installed. But the timing was very disappointing as we waited for a long time. I'm so looking forward to watch a lot of film through wifi.

The whole process took far too long! Communication was also very poor

3rd team successfully connected. Quick and efficient. Everything working well. Router does not have a WPS button or a small detacheable panel with the code on it. Waiting now for a response re main phone.

Good communication and very helpful and polite engineer. Speeds are much faster than we had before but are around 100 MB on 5G rather than 1GB. Good value as part of rural broadband scheme.

4x faster than BT broadband. Instalation team were very helpful.

To be honest we hand about a 10 month wait to get the fiber line installed. With numerous visits I think 6 engineers visits before JJ came and did a real assessment and then his two visits to install the line.

So 10 months to get it installed with 9 days booked off work. That's a terrible schedule and I'm just really unimpressed with that lead time and hassel.

But the engineer JJ was the silver lining and a credit to the company and resorted what little faith I did have.

FYI We started this journey on 24th March 2023

Unusual nowadays but when you call the number the phone is answered by a helpful human, yes a helpful human.
None of this ‘ your call is important to us, just that we can’t be bothered to answer it nonsense.
The helpful human provides sensible solutions, help and guidance.
Thank you.
Oh, and by the way the product is fantastic, does exactly what it says it will do. I would recommend you get this as soon as you can.

Fantastic customer service thanks ashleigh.

Put order in three months ago, had installations canceled twice with feeble excuses. So canceled order. WOULD NOT RECOMMEND THIS COMPANY.

Initial installation didn't happen due to having no ladders. Surely this is a standard kit required for installing. Poor communication following this initial cancellation. I had to chase up the next date which then meant i needed to have another months supply of my old provider.

Had wefibre installed at home, a little slow getting in contact, but once the installation date was booked the whole process was painless, the guy who came to do the installation was very polite very professional and did very good neat job, he explained everything he was doing and completed very quickly. The actual speed is quite as fast as advertised but is still very very good, Thanks

Haven’t answered my query or my call for help

First person to connect us said he couldn’t ? Josh who was second was very good, He was quick and efficient. Overall went well and am happy with speeds.
Would recommend.