WeFibre Recensioni 

Placed the order, address etc showing it available. They cancelled saying it was not and now can’t go anywhere else as it says they have an open installation….
Customer services is someone that takes your details and passes it into a black hole as far as I can tell. Shocking service

When the engineer came to install our WiFi the engineer moved our glass unit without asking and ended up smashing my expensive perfume and breaking my partners built Lego cat all over the floor.

All he had to was ask but rather of rushed the job and moved everything without care other then that overall WiFi is good.

Great service, fast installation, and set up

Had an issue with my connection recently and contacted support. They sorted it out really quickly and everything is running smoothly again. Happy with the response time and the service overall.

The process of installation was not disruptive in anyway and the engineers for both the outside cable and the inside fitting were very professional and polite.

I HAVE A 1GIG BROADBAND CONNECTION AND I LIVE LESS THAN 1 MILE FROM THE EXCHANGE.
My broadband speed is 169mps download
and 322mps upload.

Great fast response and supply of replacement equipment for Whole WiFi

My Internet connection was not functioning onwednesday 1 th June. I telephoned We fibre support. I was told the time i was phoning my request for help would be passed on th the "technitians the following morning. I was contacted to
An given work reference. On Friday as I had received no specific info I telephoned support twice. The second time was about 2.30pm pm IsaidI would ring back in one hour if I had no further info from WeFibre. I received a message from to say my Internet connection was working and they were sending a new router to be delivered about 9
30 am on Monday 15th June. The new router arrived on time . There was an instruction leaflet with the router. However as the print etc was small and my limited ability I was nervous about installing the new router. I sought help to install the router and make the connections to my laptop and mobile phone. The router was connected this morning.
I have this issue with WeFibre
Everything I phoned WeFibre I had to go through a series of question with the person receiving the call one whom had very poor English. With my previous company when something went wrong with my connection a chat with the technician handling the work was able to speak with me. With WeFibre zi felt I was in limbo. I also am disappointed there is no 24 hour service.

Great service kept informed all throughout the changeover.

Great thanks and the person who came out Kevin he was lovely thanks

Had months of connectivity problems, turns out the modem was knackered. They send a new one next day and it worked straight out of the box!
Lost one point for no out of hours customer service.

The two men were amaing. They knew what to do and address the issues they faced.

Signed up for WeFibre, waited few weeks but was made aware of this in the first instance however, was done a week earlier. Today arrived a lovely guy Kevin, great job, very friendly and even had his own little hoover for the dust. Connected to Internet WOW what a difference, thanks WeFibre great job 👏

The installation of fibre broadband was very efficient and completed with care. Much quicker than advised.

Reliable most of the time but internet drops out a lot. Unfortunately they don't have any tech support available outside of weekdays, and for a WFH worker this is insanely bad. Will be leaving when contract is up, it's outrageous that my internet has been down all weekend, and won't be fixed till some point Monday (not sure when because of no support team) when I'm supposed to be in meetings from 8.30 onwards.

Working fine - inside wiring tidy and discrete but unfortunately outside wiring not so clever - looks like outside installer ran out of cable pins half way down the wall and used black cable ties on / behind white drainpipe…

Poor connectivity, but more worrying is the customer service. After damage to my property whilst installing the line, engineers agreed to foot the repair bill. Customer service reneged on that agreement, created bogus invoices and I was left with no option but to take them to the small claims court. After winning damages they threatened to disconnect my service. I had to engage solicitors to get them to back down. The customer service was amateurish, immature, impossible to deal with and the whole saga was a waste of time, expense and yet entirely avoidable. The connection itself is patchy at best and the price has increased 25%.

The empathy and helpfulness and patience of your employee.
I was ringing to set up payment from my own account, following the recent death of my husband.

Good quick professional installation. Friendly installer. Ethernet cable needs to be longer giving the customer more choice on where to position the router.