WeFibre Recensioni 

Install ordered in 2021 using the DCMS Gigabit Broadband scheme, with installations being rolled-out throughout the village over the last year. I had to keep chasing for updates. The fibre runs from the nearby utility pole to our house and is coiled under a window (and has been for months). A week after chasing an update and receiving a reply that further infrastructure work was required (before that it had been 'it will be installed in the autumn as the ground would be too wet in the spring') the order was cancelled - not 'very sorry, there will be a bit more of a wait' but cancelled. The spirit of the voucher scheme, i.e., digitally levelling-up rural areas seems to evaporate when things get [foreseeably] less than very straightforward. That's why the scheme is there - because it is easy to install in urban areas and not so easy in rural areas. The voucher had already timed-out, with Building Digital UK stating "Your supplier knew delivery was required to be completed in this timeframe when the voucher was issued". Locally, my experience is not atypical and goodwill for access to land, etc., is running short. It's like winning a contract to build St Paul's Cathedral but stopping after laying a few breeze-blocks because the rest is a bit trickier than imagined.

Placed an order with WeFibre as we have WeFibre in the village. Very quick to say everything would be fine for an install within 2 weeks, so cancelled my current provider.

They came out a few weeks later to install, but disappeared quite quickly without saying anything. Chased them for over a week as to see what the hold-up was, told me they'd get back to me continually and didn't.

Eventually got a rather brief email back that they couldn't install it at my property and my order had been cancelled. Chased them for a reason, but they wouldn't give one. In fact, they weren't particularly apologetic either.

I think the reason is that our property is set back from the road and they just couldn't be bothered to do the work. Probably cost them more money and time than they felt my order was worth. If there was another reason, presumably they would have given it.

From ordering the installation through to dealing with my BT account. WeFibre have been very quick and efficient.

Best internet ive ever had honestly brilliant 10 stars 🌟…. I was sceptical at first seeing other reviews but they only say about their problems and talk about the installation guy 😂 okay the installation guy was brilliant and honestly i cant see a cable in my house …the best thing is too companies cant get anywhere near these speeds im getting and in my opinion charge an arm and leg … wefibre not only gives you the best around but i have 2 connections which they installed one picks up 150 mbps and 150 upload which i use for the kids tablets and tvs and consoles and then i have the beast 5ghz which picks up 750mbps and upload around 600 to 650 for gaming and my ps5 downloads games in 30 mins compared to 4 and half hours to bts speeds and its free for 3 months and £20 a month and dont increase they prices … take my money guys thankyou very much for everything one happy family

Very prompt responses from a human being. Helpful and efficient, answering the questions I asked clearly and simply.

Three years after the service was offered we were finally connected. 1Gb seemed special three years ago. Now its pretty ordinary. The engineers who did the actual work were splendid, but the company was awful. Lame excuses and information withheld don't make for a positive customer experience.

extremely professional, courteous and efficient

Engineer was curteous and efficient,explained everything
Great experience

All staff have been wonderful , polite ,friendly and easy to talk too, including the Engineers on site. Always returned Emails when corresponding within hours .....well done !!
I am not racist at all , but it was so refreshing & stress free to talk to staff , & not with far away foreign accents reading off a script on screen ....not once did i have to ask " sorry can you repeat please " ..... so i say thank you to the A team .

Excellent service

A long running difficulty but everyone at WeFibre were very helpful, friendly, courteous and above all patient. Unusually WeFibre contacted me (some companies forget and hope you go away) to ask if all had been resolved and with a little tweaking all was resolved.

We waited over a year for the service to be installed, promised installation July 2023
This company continuly gave us false promises on dates, I chased them so many times, each phone call I was given a different excuse like the trees needed cutting, waiting for the cable to come In to stock, need to order a connection box, have to change of cable route, should be complete in the next 2 weeks (6 months went by).
We finally had the cable installed outside to a post, then told it would be connected in house 2 weeks later, wrong another 3 months went by.
Then suddenly we get a call to say another new cable will be installed and connected, finally we had a live cable, and then within a couple of weeks they installed the internal cable and router.
The internal works is very messy, I could of done a much better job, cable run looks really bad, didnt even clean up the mess from drilling the wall.
Now the system is up and running, it keeps dropping out, we have to reset the router,
For the last 14 months, we've been using a simple Vodafone internet dongle, which was much more reliable than this.

Problems with landline have been addressed promptly , with emails back & forth .
The actions & suggestions worked & landline seems to be working well .

Efficient and Ecconomic

Internal installation great, problem with outside connectivity meant we had to wait a few weeks before going live.
All of the team were friendly and professional.

I signed up for fibre last year and was told it would take a few weeks to finish some work that needed doing outside the property, then they could go ahead with the install.

To cut a long story short, i kept being told it would be a few more weeks or a couple more months then it would be done. I asked for information on what needed to be done but was given no information.

Now after nearly a whole year of waiting, i get an email saying 'We're not proceeding with your installation and have cancelled your order'.

No information as to why or what is happening. I replied to the email asking why but received no response, then eventually a week later, i get an email asking me to leave a review.

So here I am leaving that review.

I understand that things can go wrong, that's fine, what is not acceptable is to string me along for a year with false promises and then cancel everything out of no where with absolutely zero explanation. Had i have known, i would have renewed my existing broadband connection and gotten cheaper rates, rather than staying out of contract so I could switch immediately when it was ready.

So, good things first. The internet speed provided in really fast but when things go belly up, I hope you're strapped in for the ride.

Background: I use my own router for personal reasons and when that was failing in early June 2024, I bought a replacement to slip in. Now, I paid for a static IP address so I can access my NAS remotely but when I sent an email in to switch the IP to a new MAC, I was not prepared for the rollercoaster that would send me.

After some misunderstandings in the first few weeks from the support staff, they've now said that they have to esclate it to the senior network staff to fix this. It's now 2 weeks after that and nothing and 7 weeks since I logged the ticket to change the MAC address over.

I will now prepare to contact the ombudsman when week 8 rolls around.

UPDATE: 2024-07-25: Static IP issues have been resolved and ombudsman was not contacted.

They gave me the opportunity to have WiFi in my holiday home. My neighbours have SKY which is expensive. We aren't there all the time so that wasn't an option.This firm have been courtious, helpful..and super- patient .Fixing an installation appointment was problematic .It's taken us 6 months to be in the same place at the same time. The " first fixings" became same day first and installation fixings..a complete job nicely done. The wifi speed is very good. The cost is reasonable. I'm very pleased.

From the managers to the outside line fitted and then inside connection the workers have been very professional very patient helpful and consider your requests working with us to get to a mutual decision which works the best cannot praise the workforce enough