I was so pleased I looked online to see if Webbox deliver direct. I'd become fed up of Tesco and other stores not having Dixie's favourite catnip lik-e-pop in stock. They'd also stopped selling his se... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We ordered some squeaky dog balls which our dog absolutely adores (and often has nicked by other dogs). It has just the right combination of squeek, texture and size for her mouth. (She is a large 3... Leggi di più
L'azienda ha risposto
After a small hiccup a customer helper at weebox found out why the item was delayed. She ( Eleanor) found where the delayed occured and very quickly,the next day my cats got the treats they enjoyed s... Leggi di più
Great products and good prices but sadly let down on delivery by DPD who claimed they’d ‘missed’ me when they didn’t even knock at my door - I stayed in all day waiting for them. I would suggest chang... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
You know that face they make when something is really, really good? That's what we make everything for. Webbox has been making irresistible treats, complete meals and toys that pets love for over 33 years. Great quality, real value, and a whole lot of happy pets along the way. Real bonds. Real routines. Real pets. That's what we're here for.
Informazioni di contatto
Pets Choice Ltd, Brentwood House, Whitebirk Industrial Estate, Lower Philips Rd, , BB1 5UD, Blackburn, Regno Unito
- info@petschoice.co.uk
- webbox.co.uk
4,6
Eccellente
507 recensioni
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Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer experience
Excellent customer experience from start to finish.
The website is very easy to navigate and quite intuitive.
I was browsing the special offer section after being sent an email, and was delighted to see that they highlighted short expiry dates on the clearance products, which is really helpful.
My order was very quickly dispatched he'd and delivered; including a free gift!... All in all, I couldn't be happier ☺️
13 agosto 2026
Risposta di Webbox Pet Food
Hello Rachel,
Thank you so much for taking the time to share your feedback and your lovely comments.
We are delighted you were pleased with the order process, communication and the service received.
As pet owners ourselves, it means the world to us when we read such wonderful feedback.
Thank you for choosing to shop with us. 😻
Best wishes,
Webbox
Risposta di Webbox Pet Food
Hello Stuart,
Thank you very much for your feedback.
We are delighted to hear you were pleased with your order and the service received.
Thank you for choosing to shop with us.
Best wishes,
Webbox
Risposta di Webbox Pet Food
Hello Yvette,
Thank you very much for your feedback.
We are delighted to hear you were pleased with your order and the service received.
Thank you for choosing to shop with us.
Best wishes,
Webbox
Risposta di Webbox Pet Food
Hello Mandie,
Thank you very much for your feedback.
We are delighted to hear you were pleased with your order and the service received.
Thank you for choosing to shop with us and being a valued customer.
Thank you!
Best wishes,
Webbox
Great - apart from the packaging.
The order arrived promptly, and the cat is very happy with the food (Webbox Naturals Senior Plus) and treats (Lick-e-Puds).
One complaint: the items were packed loosely in a very large box with insufficient padding and the growing medium for the Cat Grass Kit had spilled in transit. (I managed to scoop most of it up and have planted the seeds, which are growing).
13 agosto 2026
Risposta di Webbox Pet Food
Hello Kate,
Thank you very much for your feedback.
We are delighted to hear you were pleased with your order and the service received.
We're very sorry to hear about the packing issue. Please be assured that all feedback is shared with our colleagues so your comments will be investigated to see what can be done to improve the packing process.
Thank you for choosing to shop with us.
Best wishes,
Webbox
My cat loves Lickelix!
My cat loves Lickeli, especially the beef flavour!.
From ordering to arrival at my home, the process was very easy and straight forward.
Over £40 and free postage is a bonus as well.
A great company to deal with and I am a regular customer!
13 agosto 2026
Risposta di Webbox Pet Food
Hello Derek,
Thank you very much for your feedback and your lovely comments!
We are delighted to hear you and your cat were pleased with your order and the service received.
As pet owners ourselves, it means the world to us that your cat is such a fan!
Thank you for choosing to shop with us and being a valued customer. 😻
Best wishes,
Webbox
Easy website to order from
Easy website to order from. Quick despatch and super quick free delivery.
12 agosto 2026
Risposta di Webbox Pet Food
Hello!
Thank you very much for sharing your feedback.
We're delighted to hear you were pleased with the order process and the service received.
Thank you so much for choosing to shop with us.
Best wishes,
Webbox
Came a lot quicker than I expected
Came a lot quicker than I expected. The fussy dogs are enjoying eating them
11 agosto 2026
Risposta di Webbox Pet Food
Hello Robert,
Thank you very much for sharing your feedback.
We are delighted to hear you and your dogs were pleased with your order and the service received.
Thank you so much for choosing to shop with us. 🐶
Best wishes,
Webbox
Food and treats tgar my fussy feline…
Food and treats tgar my fussy feline furbaby cannot resist.
11 agosto 2026
Risposta di Webbox Pet Food
Hello!
Thank you very much for taking the time to share your feedback.
We are so pleased to hear you and your cat are happy with your order. 😻
Thank you for choosing to shop with us.
Best wishes,
Webbox
Easy to find products online
Easy to find products online. Received my order very quickly. Would recommend.
11 agosto 2026
Risposta di Webbox Pet Food
Hello Veronica,
Thank you very much for taking the time to share your feedback.
We are so pleased to hear you were happy with the order process and the service received.
Thank you for choosing to shop with us.
Best wishes,
Webbox
Risposta di Webbox Pet Food
Hello Linda,
Thank you very much for taking the time to share your feedback.
We are delighted to hear you were pleased with your order and the service received.
Thank you for choosing to shop with us.
Best wishes,
Webbox
Reliable and affordable
Got exactly what I needed at a good price and delivered within a couple of days after ordering
4 agosto 2026
Risposta di Webbox Pet Food
Hello Mary,
Thank you so much for taking the time to share your feedback.
We are so pleased to hear you were happy with your order and the service received.
Thank you very much for choosing to shop with us!
Best wishes,
Webbox
Risposta di Webbox Pet Food
Hello Christie,
Thank you very much for sharing your feedback.
We are so pleased to hear your daughter was happy with her order and the service received.
Thank you for choosing to shop with us. 🐶
Best wishes,
Webbox
A Poor Experience
I ordered cat sticks at full price and received 9 packs with a use by date of a month. I was given a partial refund (the alternative was that I could return them and get ones with a Nov date). The onus is always on the customer to do most of the work in these situation which is not good customer service. There was a platitude of a sorry but no real acceptance that this is not an acceptable practice an no reflection of these extra work the customer is doing to get things resolved.
When I buy cat sticks elsewhere I get ones with 6 months plus expiry, often a year plus buying from here was no cheaper. Not a good experience and one I will not repeat.
10 agosto 2026
Risposta di Webbox Pet Food
Hi Alexandra,
Thank you for sharing your feedback.
We are always concerned to receive poor feedback, so the Consumer Care Manager for Pets Choice has reviewed the correspondence between you and our consumer care team to see if there is anything we need to consider to improve our service.
As the agent you dealt with advised, we were so sorry to hear of the picking error. We remedied the issue as soon as we had photographic evidence to aid with our investigation.
Please be assured that we take all consumer feedback extremely seriously, however, in this instance our consumer care team did everything they could to resolve the issue fully, and in a timely manner.
We are sorry for the inconvenience and disappointment caused.
Best wishes.
Webbox
Risposta di Webbox Pet Food
Hello,
Thank you very much for taking the time to share your feedback.
We are delighted to hear you were pleased with your order and the service received.
Thank you for choosing to shop with us and being a valued customer.
Best wishes,
Webbox
It was easy to order and very quick …
It was easy to order and very quick delivery and my cat loves the items
9 agosto 2026
Risposta di Webbox Pet Food
Hello Susan,
Thank you very much for taking the time to share your feedback.
We are so pleased to hear you found your order easy to place and that you were happy with the service received.
Thank you very much for choosing to shop with us! 😻
Best wishes,
Webbox
All was fine except the packets were…
All was fine except the packets were not in a box so it has made them more difficult to store.
9 agosto 2026
Risposta di Webbox Pet Food
Hello Mr Rigg,
Thank you very much for sharing your feedback.
Please be assured that we will share your comment with our team.
Thank you for choosing to shop with us.
Best wishes,
Webbox
Easy to order and pay.
Easy to order and pay.
Parcel packing needs work though, huge box for a relatively medium order and nothing to protect it, so some tins dented
3 agosto 2026
Risposta di Webbox Pet Food
Hello,
Thank you very much for taking the time to share your feedback.
We're delighted to hear you were pleased with the order process. Please be assured that we will share your comments about the order packaging with our team.
Thank you for choosing to shop with us.
Best wishes,
Webbox
Good qualty with speedy delivery
Good qualty with speedy delivery. Will be ordering more for our Daschund (Eva) who loves it.
7 agosto 2026
Risposta di Webbox Pet Food
Hello Melvyn and Eva,
Thank you so much for taking the time to share your feedback.
We are so pleased to hear your were both happy with your order and the service received.
Thank you for choosing to shop with us. 🐶
Best wishes,
Webbox
Risposta di Webbox Pet Food
Hello Steven,
Thank you very much for sharing your feedback.
We're delighted to hear you were pleased with your order and the service received.
Thank you for choosing to shop with us.
Best wishes,
Webbox
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