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Warehouse Fashion Recensioni 

2000
TrustScore 2.5 su 5

2,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... Leggi di più

Valutata 5 stelle su 5

I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... Leggi di più

Valutata 1 stelle su 5

One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... Leggi di più

Valutata 3 stelle su 5

Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... Leggi di più

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Informazioni di contatto

New in

Statement styles. Polished looks. Everyday elegance.

2,4

Scarso

TrustScore 2.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,4

Tutte le recensioni

(2000)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Warehouse customer care on point

Lovely a respectful service from Unbreen who advised of an immediate replacement with next day delivery. Important to note that I had exceeded the 28 days refund/return policy as did not have a chance to wear the dress until nearly 2 months after purchase, however a swift and accommodating service who recognised the item was faulty upon wearing it just once. Thank you Warehouse for a super response, service and customer care.

27 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I had returned an item

I had returned an item, which got lost on the way back to Warehouse. Upon contacting Warehouse about this, an employee (Catherine) got back to me promptly and processed the refund immediately. I was expecting this to be a long process so was very pleased that it was swift and hassle-free. Thank you!

27 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Worst coat I bought ever.

Worst coat I bought ever.
I bought a coat 139 pounds thinking it will worth it. After 4 months of using it, it is only good to throw in the bin. I cannot even give it to charity. The quality is soo poor unbelievable, I never experienced this before.
My recommendation: TO AVOID

26 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello Louisa, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.

I'm sorry to hear your item has become defective after 4 months. Please can you contact us here with clear pictures of the item and we can look into this for you: https://www.warehousefashion.com/customer-service#folder-cs-folder-contact

Kind regards - Millie

Valutata 1 stelle su 5

After a year of purchasing a £59.99 red…

After a year of purchasing a £59.99 red pencil skirt it has fallen apart. The zip and stitching
Only worn twice !!
No replacement or refund will be offered
So if you are purchasing any clothing
Beware that the quality is weak and will only last a year if you are lucky .
I wish I knew this before buying this item

20 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello Kelly, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.

We are sorry to hear your item has come defective. If you haven't already spoke to us, please reach out to our customer service team and we can get the options looked into for you however we do request the right to refund or resend if this does not follow our policy.

Many thanks - Millie

Valutata 5 stelle su 5

Superb

Every single encounter I've had with Warehouse is so helpful and efficient - they respond promptly to emails and provide excellent customer service. The best I've experienced in all my years of shopping online, a shout out to Carl!

19 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service experience…

Great customer service experience contacted them through Apple messages about some issues with my returns not being refunded properly. Sahel got back to me within 15 minutes and sorted my problem out immediately - fantastic customer service which more retailers were like this!

15 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Unhelpful

My ‘next day’ order went completely missing for ten days and turned up way later than I needed it. I then still had to pay extra for the return! Customer service awful.

2 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello Laura, thank you for taking the time to leave a review regarding your recent experience with our brand. We really appreciate you taking the time to help us assist in improving our service/brand in the future.

I'm sorry to hear your order did not arrive for 10 days however I would love to look into this further for you. Please can you respond to the Trustpilot request so we can get this return charge also looked into for you.

Many thanks and take care -Millie

Valutata 5 stelle su 5

Issue rectified swiftly

The button on the coat came off. I received a quick response from Leah to rectify the situation and she will be sending another coat.Feel very relieved everything sorted out quickly.Will definitely recommend this Co.

9 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I had an issue with a return

I had an issue with a return not being processed so I sent a txt and got a reply within seconds to say I was in a queue then I got response from agent Mary Grace saying she had found my return and had refunded back to account and would reflect on my Klarna account by next day
Amazing service Mary Grace x

10 dicembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Super helpful customer service from…

Super helpful customer service from Yvonee

3 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello LD, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!

I'm so glad to hear Yvonne provided helpful, 4 star customer service for you today. We can't wait to see you shopping with us again soon!

Kind regards and have a great rest of your day -Millie

Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service, item was faulty and they refunded immediately and told me to donate to charity rather than go to landfill which I really thought was brilliant to consider sustainably. Nico was a very friendly advisor and I will most certainly shop again

2 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello Kate, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!

I'm so glad to hear Nico was able to resolve your defective item query for you. We can't wait to see you shopping with us again soon!

Kind regards and have a great rest of your day -Millie

Valutata 5 stelle su 5

Help with return

I was unable to process a return using the order number so contacted the help chat and Liselle A was fantastic, she took my details and sent me a QR code by text so I was able to return the items and

2 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello Lucy, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!

I'm so glad to hear Liselle was able to resolve your return query with their fantastic customer service. We can't wait to see you shopping with us again soon!

Kind regards and have a great rest of your day -Millie

Valutata 5 stelle su 5

Zyrexon was great when solving my issue…

Zyrexon was great when solving my issue with a faulty order!

1 dicembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hello Egle, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!

I'm so glad to hear Zyrexon was able to resolve your defective item query quickly for you. We can't wait to see you shopping with us again soon!

Kind regards and have a great rest of your day -Millie

Valutata 5 stelle su 5

Returned an item as it didn't fit and…

Returned an item as it didn't fit and the courier lost it.
I emailed about the situation and warehouse processed a refund straight away, no dramas at all. No waiting around for the claim to be made against courier. Micheal handled my query quickly and politely, processing the refund immediately. Thank you Micheal ⭐

29 novembre 2023
Non scritta su invito
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Risposta di Warehouse Fashion

Hi Charlie

Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Micheal was able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean

Valutata 5 stelle su 5

Perfect customer service

Carl and Bryan you rock! Thank you for the fabulous customer service and smoothly progressing my refund when I got in touch to enquire if my return had been received despite not showing as such in the tracking link.

29 novembre 2023
Non scritta su invito
Logo di Warehouse Fashion

Risposta di Warehouse Fashion

Hi May

Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Carl and Bryan were able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean

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