A shout out to Swathi. I had bought a small instrument, low in value. It was faulty, I called the customer care and Swathi responded immediately and followed it up till I got a replacement. Customer... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Have ordered sundry items and small equipment from VS Dent frequently. Consistently good service, selection of quality items and prices. I had to return some items recently due to an ordering error on... Leggi di più
L'azienda ha risposto
I'd like to thank Danny at VS Dent for his excellent service. He arranged for us to trial an AP-A AirPolish machine, which gave us the confidence to move forward and place an order for the same un... Leggi di più
L'azienda ha risposto
Amazing service provided by VS dent, especially Manali, who supported after purchase care and support. Really happy with quality products and support.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.
Informazioni di contatto
Unit C, Sands Industrial Estate, Lane End Road, HP12 4HH, High Wycombe, Regno Unito
- 07490900100
- sales@vsdent.com
- vsdent.com
4,8
Eccellente
190 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very happy
Extremely happy with the refine piezo ems compatable handpieces. Tired of spending a fortune on replacing them when the break.
These were a fraction of the price and working great. Slightly more vibration than the original ones but patients still saying absolutely no sensitivity. Bought extra tips too. Will definitely buy again.
The autoclavable cases are brilliant and have even managed to manipulate them to fit the airflow piece in too.
Thanks to Danny for helping me with my order.
24 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi there, Thank you for your positive feedback! We're delighted to hear that you had a great experience with our products and you're pleased with Danny’s support. We’re always here to help with anything you need. Warm regards.
Manali
Manali, is very friendly and helpful.
Always a pleasure to work with her.Always makes sure all my questions are answered.
28 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Manuela, Thank you so much for your kind words! We're delighted to hear you had a pleasant experience with Manali. We’re always here to help with anything you need. Warm regards.
Manali is brilliant
Manali was so helpful when it came to helping me with an error in an order that was placed. She sorted it out very quickly and was very professional and super friendly.
Highly recommend! Thank you Manali :)
21 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Jade, Thank you for taking the time to share your experience! We're delighted to hear that your issue got resolved and you had a good experience with our service team- specially Manali’s swift-efficient support. We’re always here to help with anything you need. Warm regards.
*all dentists be aware*
*all dentists be aware*
I tried 4 times to get a refund for fake/ misleadingly sold products. They only responded upon my Trustpilot review. They then sent me a returns docket, only for me to be refunded £21 against the £661 order returned to them.
They are a bunch of scammers - they knowingly sell fake/ used goods.
I am now going to sue the company (I’ve already tracked down the owners) and I am going to advise other dental buyers not to engage with these charlatans
27 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Sophia,
Thank you for sharing your concerns. We understand any frustration this may have caused.
As communicated to you on the 24th, your refund was approved, and the process was initiated accordingly. Refunds are generated in batches and typically take 3-5 business days to reflect in your account, depending on your bank’s processing time. This is why you have received a partial amount today, and we want to assure you that the remaining amount will be reflected as per the given timeline. You will receive a full refund for all the products you have returned to us.
We strive to provide a transparent and fair resolution for all our customers, and we sincerely appreciate your patience during this process. If you experience any further delays or require additional assistance, please do not hesitate to reach out—we would be more than happy to assist you. Warm regards.
Manali was so helpful
Manali was so helpful, polite and efficient in taking my order this morning. Manali even called me back to personally let me know that my order had been placed and would be despatched today and advised they had also applied a further 5% discount to the order.
What a pleasure it was to talk to you today and thank you again for professional manner. Manali is a great credit to VSDent
18 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi there, Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service and you're pleased with Manali’s support. We’re always here to help with anything you need. Warm regards.
Risposta di VSDent
Hi there, Thank you for your positive feedback! We're delighted you're pleased with our service. We highly appreciate your business! Warm regards.
Risposta di VSDent
Hi Adam, We're glad to hear you're satisfied with our product and service. We're here for you every step of the way. Warm regards.
Woodpecker trial
My practice has just completed the 2 week free trial of the Woodpecker airflow & Manalil has been fantastic with her communication throughout. She answered any questions I had & we are very happy with the product & will be purchasing. Thank you.
10 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Clare, Thank you for your positive feedback! We're delighted to hear that you had a great experience with the Woodpecker Airflow trial and you're pleased with Manali’s support. We’re always here to help with anything you need. Warm regards.
Exceptional customer service
Exceptional customer service! Friendly, polite and efficient!
6 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi there, Thank you for your positive feedback! We're delighted you're pleased with our customer service. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Manali is always helpfuland so…
Manali is always helpfuland so efficient.
4 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Karen, Thank you for your kind words! We're delighted you're pleased with our service team- specially Manali. We highly appreciate your business! Warm regards.
Manali is always helpful
Manali is always helpful, prompt and efficient. We shop a lot with VS and would highly recommend the items below which we order regularly. They have been robust and have had a good longevity
1. Handpieces
2. Endo motor...single file
3. Light curers
4. Piezo S6 scaling units
Thanks VS
4 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Mr. Kumar, Thank you for your positive feedback! We're delighted you're pleased with our products and Manali’s swift-efficient support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Manali is really helpful and gets back…
Manali is really helpful and gets back to you promptly
4 marzo 2025
Non scritta su invito
Risposta di VSDent
Hi Lauren, Thank you! We're delighted you're pleased with Manali’s support. We’re always here to help with anything you need. Warm regards.
Excellent products
Manali from customer service assisted me in tracking my order. All the products are of high quality.
24 febbraio 2025
Risposta di VSDent
Hi Pooja, Thank you for your kind words! We're delighted you're pleased with our products and the service from Manali. We highly appreciate your business! Warm regards.
Excelllent customer service by Danny…
Excelllent customer service by Danny !!! Our order got misplaced and we were trying to find out and Danny helped so much by staying longer then his working hours and assured us that our stock parcel will get delivered again in next two days ! Thank you Danny !
26 febbraio 2025
Non scritta su invito
Risposta di VSDent
Hi Falguni, Thank you for your positive feedback! We're delighted you're pleased with Danny’s outstanding support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Excellent service and Danny always…
Excellent service and Danny always helpful to sort any problems out immediately with great communication. Happy to choose them for my rotary files
25 gennaio 2025
Non scritta su invito
Risposta di VSDent
Hi X Gkouzis, Thank you for your positive feedback! We're delighted you're pleased with our product and Danny’s outstanding support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Risposta di VSDent
Hi Veronika, Thank you for your positive feedback. We're delighted you're pleased with our product. We highly appreciate your business! Warm regards.
Item shipped late and order cancellation ignored
Item was shipped over a week late, despite promising 24-48 hour working day delivery and no mention of christmas closures online. When it hadn't arrived I contacted them to cancel the order as I had left the country, but they still shipped it anyway after I had contacted them. I had already left the country when the item had shipped and the product was delivered to an address I didn't reside at.
VSdent eventually provided a refund but only when I had managed to persuade the person who now lives at the address the product was shipped to late to return the product for me
29 dicembre 2024
Risposta di VSDent
Hi Olivia, We sincerely apologise for the inconvenience caused.
Your order was placed on 25th December, during our annual leave period. We reopened on 2nd January, shipped your order the same day, and it was delivered on 4th January. We regret any frustration caused by the delay and the inability to cancel the shipment once it was dispatched.
Please rest assured that we are committed to addressing your concerns promptly.
Your satisfaction is important to us, and we would welcome the opportunity to regain your trust.
We appreciate your patience and understanding as we work to improve our services. Warm regards.
Lovely lady on the phone Order came quck
3 dicembre 2024
Risposta di VSDent
Hi Emily, Thank you so much for your kind words! We're delighted to hear you had a pleasant experience with our team, and that your order arrived promptly. Your feedback means a lot to us, and we’re always here to help with anything you need. Warm regards.
Risposta di VSDent
Hi Karen, Thank you for your kind words! We're delighted you're pleased with our service and delivery. We highly appreciate your business! Warm regards.
Risposta di VSDent
Hi Lizbeeken, Thank you for your positive feedback. We're delighted you're pleased with our product and service. We highly appreciate your business! Warm regards.
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