Vorsprung  Recensioni 

The first wall charger I bought from Vorsprung in June was broken on unpacking. The replacement sent was a Nano charger, which I was informed is a better product. However, the smart app leaves much to be desired, it is clunky and not intuitive. You have to “find” the charger and log in every time you use it, and it will not always allow you to access the settings menu. This means you have to shut down the app and log in again, sometimes repeatedly. After leaving it set for immediate plug & play for a few weeks, I then wanted to set it to take advantage of a cheaper overnight tariff. Once again it was difficult to get the app to display the settings menu. I eventually managed it and set the app to charge overnight. It worked the first time, but not the next night. On querying, I was informed that the Nano does not support the repeat charging option! But the information they gave me was incorrect - I wiped the settings and re-entered them, and it now charges every night. It is disappointing that I was given incorrect information, but I have to say that Vorsprung’s online and telephone support people (Maddy and Anup) are very responsive, helpful, and patient. The Nano wall charger is a neat piece of kit, let down by the clunky app, otherwise it may have been a 5 star review.

Great customer service
Had a problem with an out of warranty charger and the online support got me up and running in no time

Just bought the Nano EV Charger, great price, quick delivery and excellent support. I highly recommend them

Easy to install, works flawlesly. I tried 2 other brands before Vorsprung but both failed quickly. Vorsprung saved me. The app is not great but once you learn how to use it, it is fine.

Can not recommend Vorsprung enough,the darkstar charger is very easy to use and looks very neat on the side of the house , each time I had a query it has been dealt with quickly and efficiently, I have today recieved a new lead after the previous one got damaged and wouldn't work , Maddy was my contact

Would give 10 stars if I could.

Had type 1 charger at home from old car. Daughter bought Renault Zoe which is type 2. Contacted these people to ask about an adaptor and they recommended one. Ordered it early evening after talking to them and it arrived the following morning. Works perfectly and excellent service. What a lovely experience and what a lovely change.

Well done and thank you.

Had trouble connecting my EV charger to my phone. Went onto the website and was chatting within minutes on the live chat. Problem solved in about 10 minutes. Excellent customer service. A***

Great communication and service. Thanks

I had to contact Vorsprung at 9pm on a Saturday night for help with a charger at a holiday rental. Responses were quick, the advisor was very helpful and we were up and running within 10 minutes. Excellent service 😊

I have one of their Weather Stations which is great value for money. Their support is excellent, either by email or, what I use, WhatsApp where you can have a one to one discussion.

I wasn't sure which model of Vorsprung pop-up socket to buy ( retractable or motorised). The person assisting me was very helpful and patient to assist my query. Thank you.

This ev charger is exactly what I needed no schedule just a straight forward charge whenever I want had a small problem where charger kept cutting out but this was quickly resolved.
But after a while this charger keeps cutting out and you have to keep going out to check it's still charging.

Very good service. WhatsApp chat reply was very quick and well explained. Sorted my issue in 5 minutes . Very happy👍

Brilliant service. And v helpful highly recommended

Very pleased with the prompt response from Maddy with regard to my questions. It was all very useful information.

Great advice from Maddy - would recommend Vorsprung

I ordered an item with a Apple Pay without updating my address. It wasn’t until the last minute that I realised. With my panic, I sent a message to the company about my mistake. They were very quick to respond, asked for the correct address and, I received it the following day.

The pattern of an EV Charger that does NOT function at a set time - to coincide with an electricity supplier’s off-peak rate - is a recurring theme. I have used both the Smart Life and Vorsprung apps; neither app is able to deliver a scheduled charge . The email correspondence has been supportive, but clearly the fault lies with the Vorsprung charger.
It is NOT acceptable for Vorsprung to impose their concept of a “solution” that leaves customers without a charger AND expected to pay for the fitting of a new piece of equipment.
This needs a comprehensive and thorough set of actions by the company that is designed around care of the customer.
The advertised cost of the charger is now noticeably less than the price that I paid in April - a further irritating reminder of being taken for granted…

It is neither acceptable nor reasonable that to access the period of reduced charge for electricity, one is obliged to set an alarm to wake one up in the early hours of the morning.

Very quick response to my question, and really helpful. thanks