Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything aw... Leggi di più
L'azienda ha risposto
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Leggi di più
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Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approa... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Informazioni di contatto
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Eccellente
1458 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Solved in a matter of minutes
He understood my issue and it was solved in a matter of minutes. Extremely efficient!
13 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Clarified the misperception of my issue
12 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Nicholas Yang
Charisse is great helpful to my issue and provide solution with rapid
11 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Nicholas,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Strong marketing—weak delivery
I chose Vodien because they promise “Secure and Seamless Email Solutions” with “built-in migration tools to help you easily move existing email data to your Titan account,” plus 24/7 support if anything goes wrong. In practice, however, those migration tools simply don’t exist.
After signing up (and handing over my Google Workspace credentials via PrivateBin), I was pointed to generic YouTube tutorials—hardly the “seamless” experience advertised. None of Vodien’s support staff could walk me through an actual migration. After digging online, I discovered the real process involves manually exporting your Google Workspace mail, setting up Titan in a third-party client (Outlook, Thunderbird, etc.), then importing your messages by hand. That’s not automated, “built-in,” or even remotely user-friendly.
On the plus side, I did get in touch with real human support (not just AI chatbots), but they seemed just as baffled as I was. And with no free trial available, you must prepay before you know how—or if—the service works for you.
Would I recommend Vodien? Not for email migrations. Their marketing promises are misleading, and you’ll still end up doing most of the work yourself.
ps they do have a migration package: if you pay extra they help you, but no fee quote despite me asking.
9 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Regards,
Sambrin O.
Online Experience Specialist
Great service from Judy
Judy resolved my website and email issues in 1 interaction. Thank you very much! She is very efficient and knowledgeable unlike other agents who are unable to resolve my issue in 1 interaction. This really helps as having our email and website working all the time is crucial. We cannot afford long down time.
8 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Jing,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I was attended by Julie and she was exceptionally professional.
I was attended by Julie and she was very helpful. She was proactive and able to provide good suggestion. I am trilled.
8 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Jack,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Why I'm Leaving Vodien After Years of…
VODIEN: INCOMPETENT AND SHAMEFUL
After years of loyalty, Vodien publicly humiliated me by suspending my fully paid website over a webmail payment that was only 3 days late on a separate account.
I immediately paid the overdue webmail bill, then made THREE desperate calls pleading for them to lift the suspension. Each time: “The accounts department is attending to it.” Hours later, my website remains suspended while they destroy my business reputation.
This isn’t poor service - it’s deliberate contempt. Even after payment, three staff members couldn’t be bothered to actually help, offering only empty promises while my clients see a suspension notice on my homepage.
VODIEN IS A DISGRACE. They will publicly embarrass loyal customers over 3 days, then leave you hanging with worthless excuses even after you’ve paid - while your business suffers.
AVOID VODIEN AT ALL COSTS. They are incompetent, unprofessional, and will destroy your reputation without hesitation.
This is how Vodien treats customers after years of loyalty. You’ve been warned.
3 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Manoj,
Thank you for taking the time to share your experience with us. I truly regret the frustration and inconvenience this situation has caused, and I’d like to extend my sincerest apologies that we fell short of your expectations.
After reviewing your account, I found that your hosting services were suspended due to the expiration of your SG Pro subscription on July 1, 2025. As this plan hosts both your website and email services, the expiration unfortunately led to the disruption of both.
Please know that we made every effort to keep you informed, having sent multiple renewal reminders prior to the expiration. These notifications were intended to give you ample time to renew your service and avoid any downtime. As no action was taken before the due date, the system automatically suspended the account as part of our standard billing process.
That said, I can see that your renewal payment has since been processed and your services have now been fully reinstated.
I want to emphasize that the suspension was in no way meant to cause embarrassment or inconvenience—it is a system-triggered action applied uniformly to all unpaid subscriptions. While I understand this may have left a negative impression, please be assured that we aim to be as transparent and proactive as possible when it comes to account status updates.
We sincerely value your feedback and respect your opinion. If there’s anything further we can assist you with or clarify, please don’t hesitate to let us know—we’re here to help.
Bern O.
Online Experience Specialist
I received friendly and knowledgeable…
I received friendly and knowledgeable service from Merchael, my issue was fixed very quickly.
2 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Debra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Recommend!
I had to use Vodien's support centre again this week and I am so happy with the quick and accurate support! Thank you!
1 luglio 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Anne,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Identified cause for slow website speed - Vodien is the problem
Vodien's lousy products has their army of sales people giving all sorts of reasons why your plugins are causing the problems.
I went to another provider and found out that all the reasons were not valid. Just jump ship.
28 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Dalong,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Vodien live chat support the best
Vodien live chat support is very helpful. Every time my website met with problems, they are very helpful and willing to assist!
28 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I wrote a review previously and it was…
I wrote a review previously and it was taken down. As of now - 27 June 2025 - my website is DOWN again. The database lost its connectivity - no one at vodien can do anything except writing emails to their engineers to escalate on this issue.
All I can do is WAIT but there's no ending to this. This is very frustrating. We trusted Vodien, thinking its a SINGAPORE BASED company and that we have 24/7 support that's efficient and robust. But truth to be told, we have been disappointed TIME after TIME.
Their engineers are not on site - there's no way to reach them and they can only write emails to escalate the case. As a business, we need responsive support.
My last escalation lasted 4 days - because the engineers don't work on weekend. This is a joke right?
Abysmal Service and Broken Promises - Avoid at All Costs!
Our experience with Vodien since subscribing in September 2024 has been an absolute nightmare. We chose them for their promised 24/7 uptime and support, but have been met with nothing but constant issues, unacceptable delays, and frankly, appalling customer service.
From the very beginning, our site's go-live and migration were severely hampered by protracted database importing issues and persistent website performance and slowness problems. We were told we'd be migrated to a new server to address these, but the issues never truly ceased.
The latest critical blow is a "bad access error on cURL" affecting all our WordPress applications and plugins, completely halting our crucial website migration that was scheduled for three nights ago. This is causing direct, severe operational distress, jeopardizing our ongoing recruitment drive, and resulting in significant operation impact.
What's truly infuriating is Vodien's handling of these critical issues. We've received vague apologies, promises of escalation, and repeated delays (initially 48 hours, then "shortly"). Now, astonishingly, we've been told there's "no one to look into the port issue," that they need "another 24 hours," and that there's "nothing they can do." This level of incompetence and lack of immediate resolution for a fundamental hosting problem is utterly unacceptable for a service promising 24/7 support and uptime.
This continuous pattern of downtime and unaddressed critical issues has caused immense stress.
If you value your website's uptime, performance, and responsive support, look elsewhere. Our experience with Vodien has been a disastrous waste of time and resources.
27 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Terence,
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you’ve encountered. This is certainly not the level of service we aim to provide, and I regret that we were unable to resolve your concern more promptly and effectively.
Upon reviewing your account, I can confirm that you’ve already been in touch with our support team and that your case has been escalated to our higher-level support for further investigation. I’ll continue to monitor the progress and will reach out to you via our official communication channels as soon as I receive an update.
Once again, I apologize for the inconvenience this has caused. We value your feedback, as it helps us identify areas for improvement, and we truly hope to have the opportunity to make this right.
Bern O.
Online Experience Specialist
Spontaneous feedback
I appreciated the fact that I could have a quick chat with the support person which allowed me to address the issue and complete my desired setup.
12 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Never again
I’ve had terrible experiences with Vodien.
They took over my existing hosting company (who had been great) and promptly oversold me a product which was way bigger than I needed. I had told them I was a one-person company and that all I needed was a simple website and a couple of email addresses.
But the Vodien rep I spoke to signed me up for a scaled-up business plan with 100 email addresses!
I was naive enough to not check the details and pricing until much later. I called Vodien and told them how they’d deceptively oversold me and that I wanted a refund.
Surprise surprise, I never received a refund. And they’ve been phoning and emailing me ever since, trying to sell me products!
My hosting plan yearly renewal was due last week so I turned off the automatic renewal option on their website the week before.
They’ve still been emailing me reminder notices about my plan expiring.
Today they called me again so I told the guy I didn’t need the website or email addresses anymore – and he still tried to sell me a plan! I was furious, and said I’d be leaving online reviews of their shockingly bad service.
My advice to anyone considering Vodien? Stay away!
26/06/2025
REPLY TO VODIEN"S REPLY:
Funny how you only offer "concern" and help now, long after I first complained to Vodien about their service. It wouldn't be because I've gone public with my complaint, would it?
This message from you is too little, too late, Sambrin. And it's not that the plan "offered" wasn't what I was expecting – it's that the plan I was sold was far too big for my needs as I communicated to your rep. The word you might use is "upsell". The word I experienced is "oversell".
And yet I received another automated email from Vodien today, urging me to renew my expired plan. So obviously, the latest of my many requests for you to stop communicating with me has again been ignored.
Unless you're going to offer me a refund for the money I spent on a plan too ridiculously big for my needs, I don't see how you can "make things right".
25 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
***UPDATED***
Hi Wendy,
Thank you again for your response. I completely understand your frustration, and I’m sorry to hear that you feel this way.
Please know that our team genuinely wants to assist you, and I personally manage online reviews to help customers escalate unresolved concerns. That’s why I’m kindly requesting your cooperation in providing your Customer ID, domain name, and any relevant case reference by emailing reviews@vodien.com. With those details, I can coordinate directly with the appropriate teams on your behalf.
Regarding the renewal emails, these are system-generated notifications that are set by default. Once we’re able to confirm your account, we’ll do our best to ensure that these communications are stopped.
We appreciate your time and feedback, and we remain open to working with you to find a resolution.
Kind regards,
Sambrin O.
Online Experience Specialist
*****************************************************
Hi Wendy,
Thank you for sharing your experience. We're truly sorry to hear about the concerns you've raised regarding the service and communication you've received.
We aim to provide solutions that meet our customers' needs, and we regret if the plan offered did not align with your expectations. We also understand your frustration regarding the follow-up communications and your recent attempt to opt out of renewal.
To allow us to investigate this matter thoroughly and assist you further, we kindly ask you to email us at reviews@vodien.com with your Customer ID, domain name and any relevant case number. We take your feedback seriously and would like the opportunity to make things right.
Kind regards,
Sambrin O.
Online Experience Specialist
The assistant has a lot of expertise…
The assistant has a lot of expertise and is concise in directing you as to how to achieve your business goals and objectives.
21 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi David,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I received almost instant response.
I received almost instant response to my chat enquiry re getting access to our website Control Panel as I have recently assumed control of our Vodien account. The suggestion to use another browser was key to the solution to my problem.
Thank you
24 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Trevor,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The customer service agent
The customer service agent, Mark, is very knowledgeable, attentive and responsive. He's very capable to explain for my easy understanding and provide necessary instructions for quick resolution.
Mark deserves a 5-star compliment and he can be a role model in his team at Vodien.
Mark, keep up your good work!!
24 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
all my questions answered
all my questions answered, patient and listened and then addressed my concerns. Apologised for the wait, believe me it was worth it.
24 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Shirley,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Livechat person always provide different information
I have issue with my email lately. It all disappear from my mail box 1 day without any notice. I login and when to the live chat to look for solution. Believe it or not, it took me 4 days, 4 live chat person/session to finally get someone who understand my issue. Donnalou is the last live chat person I chat with and did not re-refer me to what Hostopia. I am very disappoint that the 1st and 3rd live chat person told me that it is because of Hostopia and told me that there is nothing they can do about it. Already very frustrated with missing emails, that is what they said to me. I actually did write feedback to the Hostopia but receive no respond from them till now. (as for the 2nd live chat person, he did not refer me to Hostopia is just that we got disconnected because of weak wifi at my end). Today, lucky that Donnalou listen and check on to the issue I addressed. Somehow, the other 2 livechat CS doesn't know what to do and just refer me to another company. How would I know when I only sign up with Vodien.
20 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Stephanie,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the frustration and inconvenience you've encountered while trying to resolve your email issue.
We understand how important email access is, and it's disappointing to know that you had to go through multiple chat sessions before receiving the appropriate assistance. Your feedback regarding the inconsistent information provided is being taken seriously, and we’ll be conducting an internal review to ensure our support standards are consistently met across all sessions.
We’re glad to hear that Donnalou was able to assist you effectively, and we appreciate your patience throughout this process.
To help us investigate further and follow up accordingly, we kindly ask that you email us at reviews@vodien.com with your Customer ID, domain name, and any relevant case or ticket numbers. This will allow us to better understand what occurred and ensure the matter is properly addressed.
Thank you again for bringing this to our attention.
Regards,
Sambrin O.
Online Experience Specialist
setup from one hosting to your hosting…
setup from one hosting to your hosting for email host
Charlotte was awesome
19 giugno 2025
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Maz,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
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Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.