Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... Leggi di più
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The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... Leggi di più
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On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything aw... Leggi di più
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Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approa... Leggi di più
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Informazioni fornite da varie fonti esterne
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Informazioni di contatto
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Eccellente
1457 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I had extended my domain but after…
I had extended my domain but after expire date after then My email sending was not worked so I ask you resolve this today your technitian try to fix I don't know yet I will try tomorrow but she(Jeanina) will willbe ok after a few hours then I trust her and i will try tomorrow
23 aprile 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Unexpected billing
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything away (domain and hosting and emails), making it clear I intended to move off the service.
After confirming that my domain and hosting were being transferred, I was not informed at any point via the support chat that I also needed to separately cancel the account. I assumed that transferring everything would effectively end the service. While I accept that this assumption was incorrect, there was no guidance from support indicating that an additional cancellation step was required.
On 31 March, I was billed again for hosting covering the period 5 April 2026 to April 2027. This charge was applied before the new billing period began. I disputed the charge prior to 5 April and requested a refund for the unused period, but this was declined.
Despite clearly indicating my intention to cancel and no longer use the service, I have been charged over $2,000 for hosting I did not use.
22 aprile 2026
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Risposta di Vodien Internet Solutions Pte Ltd
Hello Jesse,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the downgrade request, service transfer, and subsequent billing charges applied to your account.
We understand how frustrating it is to be billed for a service you believed had been discontinued, especially after clearly indicating your intention to move your domain, hosting, and email services away. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Excellent
Excellent, rapid response and knew what to do and how to assist me.
20 aprile 2026
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Risposta di Vodien Internet Solutions Pte Ltd
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent Service
Excellent Service offered by knowledgeable staff.
14 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Kim,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Rip off! They closed down a good email plan to force you on their new plan to charge you triple.
Got a call from their sales rep saying they were closing down their regular email plan that I had been on for years. Now I have to pay triple on another plan Vodien had created so they can make more money.
I had no choice. Had to do it or I'd lose my email accounts.
14 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hello Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the recent changes to your email plan and the pricing concerns raised. We understand how frustrating this situation must be, especially when it impacts long-standing services. This is not the level of experience we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your case in more detail and assist you further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Great experience!
Great experience! Just had everything I needed in a single interaction!
14 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Kaiser,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
A complicated problem resolved quickly…
A complicated problem resolved quickly by a competent and courteous technician
13 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Chris,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Their help desk was able to quickly…
Their help desk was able to quickly resolve my DNS issue that was causing email delivery problems
11 aprile 2026
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Risposta di Vodien Internet Solutions Pte Ltd
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Slashy is professional, patient and sincerely helpful
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the processes to fix my email pop up error message. After we went through several times she fixed my error message problem. I am very thankful and appreciate her help in resolving my error message problem.
9 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Slashy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Well done job and resolved the problem…
Well done job and resolved the problem in one interaction.
9 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jeanina is so patient and helpful
Jeanina is so patient and helpful. She walked me through the steps to get my email working again. I really appreciate that especially when I’m not so tech savvy.
8 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Problem solved in one interaction
Problem solved in one interaction. No need to deal with endless chatbot before getting to a warm body.
8 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great and accurate advice to resolve my…
Great and accurate advice to resolve my site issues. 2 thumbs up to Geoff!
7 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Kasi,
Thank you for taking the time to share your feedback.
We appreciate your positive comments and are pleased to know that your experience with our service has met your expectations. We remain committed to maintaining a high standard of service for all our customers.
Should you require any assistance in the future, please do not hesitate to contact us.
Thanks for being the best part of Vodien.
Kind regards,
Cathy T.
Online Experience Specialist
Karlisle.D has been so patient and…
Karlisle.D has been so patient and helpful. Finding solutions, actively and diligently trying to solve my issue! Kudos and always appreciated.
6 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Adrian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Joe is very helpful.
4 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Fan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Why so cute 🥺
2 aprile 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Leyu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Instant, real human help on website technical issues!
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a website versus who manages DNS records versus who manages emails....
31 marzo 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
CSO is knowledgeable and able to help.
CSO is knowledgeable and able to help.
One gripe I have though, is that there is no way for me to mass import DNS records. It is quite a hassle to manually create dozens of DNS records when transferring nameservers to Vodien nameservers.
30 marzo 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Thank you, CLAR! Superb assistance & service, bar none.
Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approach to solve our tech issue. We are normal users and to go though all these is a daunting task for us. Appreciate your empathy and superb customer service. We truly appreciate it. Pls keep up the good work & we will continue to stay with Vodien.
Senior management - pls take note, appreciate your customers service TECH staff, they are the most important element in clients choosing to continue with your company.
27 marzo 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Peony
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Sorted out my technical hiccup fast and…
Sorted out my technical hiccup fast and courteously.
25 marzo 2026
Non scritta su invito
Risposta di Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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