VFS Global Recensioni 

Absolutely blood hopeless. Nothing has changed in 8 years of using this God awful online service.

Poor services. I have applied to several countries in VFS Islamabad, Pakistan office, and Karachi Pakistan Office. Both offices have unprofessional staff, poor services, appointment booking process is a nightmare, no trace of timing and very irresponsible.

Schleimtest Website von ganze world. Zu viel mal probieren, trotzdem error.

The initial process went well and the people in the centre were helpful and friendly.

However, communication afterwards has been nothing short of awful, no response to emails, no phone number, chat agent unable to do anything and on top of that the website is an absolute pain and totally useless.

Next time I will apply directly in the Netherlands.

Such a disgracefully pathetic service. It’s been nearly four weeks, and despite the ongoing geopolitical situation, there has been absolutely no refund and not even a single update. This is nothing but blatant exploitation of customers’ money—completely unacceptable and shameless.

Horrendous service. I paid for a simple academic certification validation and it's taken them 2 months to reply to me, only to say they are really busy and they don't know where the document is. Stay away.

I genuinely can not understand that the Dutch Government works with this useless company. Makes me think a lot less of our government.

Did my passport application through VFS 6 weeks ago, only to learn that the process should take 4 weeks after having emailed them multiple times. All I keep getting back is: we only know when the passport arrives.

Also, the person that is responsible for their website should look to do something else. It is an art to build a website as dysfunctional as the VFS global one

Useless company! They don't know their system because it is all in Dutch and the employee asked me to tell her what the text on screen said. Was attended more than an hour past my appointment time because there were only 3 people working. I was told my passport pictures were not correct and they had to make new ones on the spot and of course charge me for it. The employee did not know what she was doing and i ended up with about 20 passport pictures because she kept using the wrong settings on the camera which also increased the appointment time (took her at least 30 minutes to get it right). I paid extra to get my passport delivered to my home as i live 2 hours away from the centre. I tried checking the status of my application on their website and it kept saying it was being reviewed at the dutch embassy in The Hague. The age said to send an email to ask for the status, but of course they never reply to emails! (My initial email from almost a year ago was never replied to and neither were the 4-5 emails i have sent them during this process). Finally i received an email saying my passport was going to be returned on the 19/03/2026. I would receive tracking details so i could follow the delivery. I Did Not receive any tracking details, and my passport Was Not delivered on the 19th. Luckily i was in home on the 20th because it was delivered without any notice or tracking! I bet if i was not in home they would just drop the parcel in front of my door. This company is useless all the way! They simply don't give an F about your application as i explained in my previous review, and the delivery just confirmed it! You are better off getting a flight back to your country and get the passport done there! There was not a single person knowing any level of Dutch or at least a standard level of English. Application was done on the 4th of February and i just received my passport today (20h of March). In 10 years i will go back to get my passport done in the Netherlands instead!

I am sure this company is used in order to stop people from traveling. We have been trying to book an appointment through this website for three weeks now, and there's never an opening. Never. Ever. It does not give you kalendar before you log in, and there's no timeslot opnen, they ask you to try again, and then they just block your user for extensive trying. They say they open the accout in 2 hours again, but they don't. You are just blocked. No way to get visa. At all. They don't answer mails and other feedback.

The customer care is very rude when responding and they don't even read the mails properly before responding. Didn't like their services at all.

They have the worst service. My visa was processed 5 days before my journey and VFS Dublin ignored all my emails and requests to send it to me asap and I had to cancel all my plans and flights because they didn't do their job even though I paid for an express courier

I had a very positive experience with VFS Global at the Atlanta office. The staff were professional, polite, and very helpful throughout the entire process. From the moment I arrived, they clearly guided me through each step and made sure everything was handled efficiently.

The processing was very quick, and the team worked in a well-organized manner. I especially appreciated how attentive the staff were in answering questions and assisting applicants to ensure all documents were properly submitted.

Overall, the service was smooth, efficient, and stress-free. I would definitely recommend VFS Global to anyone looking for a reliable and well-managed visa application service.

This is the fourth time my wife and I have applied for a French long stay visa through VFS Global, and it is the fourth time that we have had an appallingly terrible experience trying the access the VFS website to book an appointment. But this time is the worst experience. My wife is currently sitting crying because for more than 2 weeks she has been locked out of even registering for an account to be able to then log in to make a booking. I tried for 2 weeks and was blocked time and time and time again from accessing the booking site, waiting for days in the hope that the system might clear itself. I was then completely blocked from the site for being a suspected hacker after so many failed attempts to enter and make a booking. The so called help desk was of no help at all and actually seemed to fail to understand the problems we are having, and finally told us it is our fault and is taking no responsibility for trying to help us. We have been unfailingly polite with them, but they give us nothing. This has left us currently without any way to get our visas. I cannot express how terrible it is dealing with this company and the incredible depth of indifference they have to our issues. We have a right to apply for a visa, but they have unilaterally taken that right away from us. I would give vfs a zero star review if I could and, because of the appalling service at the very front end, I condemn any government for using this company to process their visa applications

Pire expérience de ma vie vfs cap vert qui est restée avec mon passeport plus de 110 jours ...pour un visa de regroupement familial plus 110 jours ....une honte pour ce service qui à double langages

VFS and UKVI work in tandem to destroy all faith in the British Consular Services.

Through multiple visa rejections, we have received no explanation as to the refusal. Staff refuse to look at the documents we provide, then act like we didn't provide any. Making a complaint elicits only an automated response. British consular staff outsourcing their work to a bunch of idiots.

I have never seen such a horrendous system.

A few years ago, I managed to book an appointment for a UK–Norway visa application. I was already travelling to London for the appointment when I suddenly received an email saying the booking was cancelled due to a “double booking issue.” Apparently my appointment was not valid. This caused a lot of inconvenience and wasted time.

Recently I tried to register a new account for a UK–Netherlands visa application. During the registration process the website kept returning a “Session Expired” error, so I could not even finish creating the account.

I contacted VFS support by phone and email. After waiting about a week, they replied saying the issue was fixed and my account was active. However, they also said my “session attempt limit has been reached,” even though I never successfully registered in the first place.

I then tried the “Forgot Password” option using every email address I might have used, but none of them are recognised by the system.

At this point I cannot register a new account, cannot log in, and cannot reset the password for an account that supposedly exists. This effectively prevents me from booking a visa appointment.

For a company that handles critical visa services, the website and support system are extremely unreliable and frustrating!!!!!!

I contacted VFS Hounslow for the purpose of obtaining a PCC. The application form asked for a copy of the Indian visa in my passport. Considering my trip to India was almost 30 years ago, the passport containing that visa is long gone.
I phoned VFS on numerous occasions to try and find out how to deal with this question.
The help line's automatic answering service just kept repeating —' We are unable to take your call', even though I always phoned during office hours.
I then wrote numerous emails. The initial automatic and human responses told me to phone the same number that never worked.
Eventually, after many more emails, I managed to get someone to call me. They told me to contact the High Commission directly. The High Commission, in response, told me to go back to VFS!
After more emails and eventually managing to get through on the phone once the system was operational, I spoke with someone who stated — I just needed to book an appointment, they would sort out how to deal with the lack of the old visa on the day.
I made an appointment. My number was ready 30 minutes after my appointment time, the lady behind the counter informed me that I needed to speak to the manager.
The manager then, matter-of-factly, said," How can we make the application if you don't have an old visa?
He seemed unconcerned that I had been told by VFS to make the appointment, even though they knew I didn't have my old visa. My journey entailed driving for over 2 hours.
Why couldn't anybody have told me 4 months ago (the time from my initial email to my appointment !)
That it is impossible to proceed without the old visa is beyond me.
All I wanted was to talk with someone about one question. I dread to think how much time and money I have spent on trying to get one question answered over the last 4 months.

For the purpose of adoption, I've had to obtain 6 PCC's. None of the other countries requested a visa. My passport number was sufficient.

The responses to my emails and calls were always polite and warm, but it seems the staff were just relaying the same information they were trained on. Surely, it should have been possible to have been connected to someone who could answer the question they couldn't 4 months ago.
Please, VFS. If the reception staff can't answer a question, put a system in place where the question is redirected to someone who can.
The only reason I'm awarding two stars instead of one, is because the majority of the staff I dealt with were warm, friendly and polite.

You will likely get a sense of the bureaucratic and rigid service culture at VFS Global. Applications may be refused or returned for minor or unclear reasons, which can be frustrating for applicants who have carefully prepared their documents. In some cases, the explanations provided for rejection appear overly technical or unnecessarily strict.
In addition, the customer service experience can be disappointing. Some staff interactions may come across as abrupt or unhelpful, and applicants often feel that there is little effort made to guide them through the process or clarify requirements. For a service operating in Chicago, where many applicants expect professionalism and customer-oriented support, the experience can feel particularly discouraging.
Overall, the process can seem unnecessarily complicated and lacking in transparency. Applicants would benefit greatly from clearer communication, more consistent guidance, and a more supportive approach from staff when addressing documentation issues.

I have been trying for months now to renew my South African passport from Sydney but there are just no booking dates available ever. It's excruciatingly frustrating. It's almost like this service does not exist.

Agent Julie Dais handled my appoint for minor oci. Agent was very kind and polite. And advised me very well on the process.