VFS Global Recensioni 

All I can say is to stay away from this service. Navigating seems easy until your documents are kicked back to you after being excepted. The only way to get you money back is to call your credit card bank. This is the worst experience you will ever have getting a visa.

VFS global Edison NJ was a great experience. Rushal the staff employee was outstanding!
He helped with uploading the pictures/ signature/ documents which was very challenging for me.
Mitu and Sona other employees were very kind too. Amazing experience 5stars overall.

Staff at VFS London were very helpful, kind and patient. Especially Simar who helps with South African passport applications.

The apps and website experience are ridiculously bad, with constant errors such as account lockouts, session expirations, and “invalid session” messages. Even basic elements of the website contain spelling mistakes, which does not inspire confidence in a service responsible for handling something as important as visa applications.

Applying for a visa is already stressful and time-sensitive, yet the poor functionality of the platform makes the process far more frustrating than it needs to be. Users should not have to repeatedly restart applications or struggle just to access their account.

For a company contracted to manage visa services globally, the digital infrastructure should be reliable, intuitive, and professionally maintained. Unfortunately, the current system falls far short of that standard.

It may be time for governments to reconsider whether this service provider is the right choice for managing such critical processes.

Today I visited VFS Global Edison New Jersey for Renunciation of Indian Passport. I had an error in Application . Instead of sending me back the staff help me to re do and re submit the whole application. All staffs are very helpful and very friendly. I am so please and impressed with VFS Edison New Jersey

This has been one of the most frustrating experiences I’ve ever had with a company.

For nearly two weeks, we’ve been stuck going back and forth with no clear progress. I’m trying to obtain a visa for my son to travel to Brazil (I’m Brazilian and American), and we keep being asked to resubmit the same documents repeatedly, despite already providing them.

The process feels disorganized and unnecessarily complicated, with poor communication and no clear resolution timeline. It’s disappointing that such an important service is handled this way, especially when families are relying on it for time-sensitive travel plans.

I strongly believe the Brazilian Ministry of Foreign Affairs should reconsider working with a provider that delivers this level of service.

It’s been so many years that a lot of people are complaining about your appointment booking system and you don’t do anything about it. Hire someone who can fix that because obviously, you can’t. Very inefficient.

The date of experience should be a range, from January '26 to March.
This site is so buggy as to be near useless, and with a monopoly on visa appointments, I have to wonder what legitimate way this could have come to pass.
My wife and I have made multiple attempts every day to arrange an appointment for a visa, with numerous occasions where service was inexplicably denied.
Given our experience with service contacts with VFS Global, we are uncertain that they are even interfacing with the relevant Embassy.
Technical issues are NOT addressed, and I have concerns about how this monopoly came to pass.
Zero stars would be more appropriate. This site is a complete waste of time.

Do not use this company:
- They do not ask when your travel is so there is no prioritizing going on.
- The only way to communicate is via a no response email box. So zero ability to communicate with them if you need to.
- Phone numbers on emails you receive are not real. Go to a dead line.
- They force you to submit a low quality photo and then reject your application because the photo is not good enough.
- Their "Support" group for the USA is in Australia???

VFS GLOBAL HAS A LOW CLASS WEBSITE. ITS NOT USER FRIENDLY AT ALL. Oh God please take them out of the visa processing.

J’ai eu une très belle expérience avec Delphine aujourd’hui (VFS Global Canada- France). J’avais envoyé mon passeport sans les frais de transmission, elle m’a aidé malgré la fin de son travail.😌

I went to VFS Global to have my contract verification and encountered a problem that I thought couldn’t be resolved. Thanks to the amazing assistance of Ma’am Rhoda, Ma’am Hannamae, Ma’am Nadine, and Kuya James, my issue was fully resolved. They were patient, kind, and didn’t give up until everything was fixed.

I’m also very grateful to the Department of Migrant Workers (DMW) for considering my case. Because of their help, I can finally go home for vacation. Truly thankful! 🙏

I was on the phone on the 25th feb to a male staff at around 4:40pm and I was having troubles trying to sign up so that I can book an appointment. As soon as I mentioned about having trouble signing up/booking an appointment he pretended he couldn't hear me and put the phone down. I then called back and when he heard my voice, he proceeded to pretend he couldn't hear me and said something along the lines of "since there is no response from your end I will have to put the phone down" multiple times. He also did this on the first phone call. The lack of care, staff incompetence is disgusting from vfs especially when people need assistance in the visa process to enter Italy. How is this place still running? Who runs this place and why is its staff the way they are? I also tried to apply for a tourist visa so I could travel to Italy 2 years ago but that wasn't easy either due to poor communication, website issues, etc and I lost out on money. There needs to be another service who can assist people so they can travel to Italy, at the moment it's just completely impossible to travel to Italy!!

Service is poor with people yelling on the phone. Our visa renewal was a pain with too many back and forth. They charge you for hidden things. They reject packages we spend them and have the audacity to resend a new package paying for it. Worst of the worst experience.

Could only log into the website after 10 attempts. could not input my email even on the website. website freezes does not accept PASSWORDS website does not even accept email and name or complaint input. This is a complete joke.

The worst web service I’ve ever used. I went through weeks of stress just trying to book an appointment. Constant account restrictions, random blocks for no reason, and overall a terrible experience. I’m not joking. It was truly awful.

such rubbish and useless service firm. 24 hour server down and incompetent north indian pan chewing staffs.

their server and website is down 365 days

This company is a clear scam. I always pay the full premium service when booking dates online for my Thai wife, and when she goes to arrange the documents for them, they force her to pay for the entire service I paid for again, and she pays another 3,500 baht. This is pure deception.

PAY ATTENTION WHERE YOU LEAVE THE FEEDBACK - THIS IS NOT THE MAIN VFS GLOBAL PROFILE IN TRUSTPILOT.

The experience with VFS Global is extremely poor.
I received an email notification on Saturday evening informing me that appointment slots were available. The email stated that the booking link would remain valid for 24 hours. I used the provided link immediately and started the booking process.

After selecting Date, Time, Additional services, I attempted to proceed to payment, the website returned the error message: “Slot is not available.”
So the system does not hold a selected slot until the booking process is completed.

When I tried to restart the process, I was unable to log in. The system returned error messages indicating that the session had expired and later that my account access had been restricted due to unusual activity. None of the suggested troubleshooting steps resolved the issue.

Additionally, I would like to highlight a serious service concern:
The booking link was sent on Saturday evening and remains valid for only 24 hours. However, customer support operates Monday to Friday only, and email responses are provided within 24 hours. This makes it impossible to resolve technical issues within the validity period of the booking link.

I rarely take the time to write a negative review, yet here I am!!!

This organization should not be in charge of Visa Applications as they do not have the systems or staff in place to handle this.

I have been trying to make an appointment in Montreal for a visa (for France) for more than a week now.

1. The website keeps crashing and I keep getting error messages. I tried all their troubleshooting steps (which by the way indicates that they have system issues in the first place), however nothing worked.
2. I then called the helpdesk to then be advised to send an email to an email address
3. They then responded by saying they raised a ticket and gave me a ticket number. Since my flight is now less than 3 weeks away, I asked them to book my appointment manually seeing that these system issues have been around for years (you can read other reviews) and it is unlikely that they will resolve this in the next day or two in order for me to schedule an appointment.
4. They then responded by saying they cannot schedule an appointment, but they then referred me to the website (which doesnt work), an email address (the one where they sent the email from advising they wont be able to help!!!) as well as the number I originally called.
5. So my only option is to call the original number where they then asked for my case number. I informed them that I am not aware of a case number, but I gave them the ticket number they emailed me. The lady then proceeded to tell me that I should have gotten a case number and she cannot do anything without it. I then told her that they have to give me case number - I cannot make one up lol. She then proceeded to tell me that regardless, she cannot make an appointment as I have to do it online, but she cannot tell me when the system issue will be fixed or whether I will be able to get an appointment in time once it is fixed.

So here we are! If anyone reading this knows how I can formally complain to the government (as these people are clearly incompetent), please let me know! Thanks