VFS Global Recensioni 

I have been applying for Schengen visas over the past year, and the experience at this centre has been consistently disappointing. In contrast, applicants in India appear to receive VIP treatment, with proactive slot notifications and staff spending considerable time assisting them with their applications. In the UK, I repeatedly have to escalate issues and ask the centre to simply follow the application number sequence. The indian nationality is treated differently than others with top priority. The level of service is unacceptable. Furthermore, for countries such as Bulgaria and Greece, it is difficult to believe that VFS plays no role whatsoever in the decision-making process given the level of involvement and control exercised throughout the application process.

I am very disappointed with the communication from VFS Goswell. Whenever I contact VFS customer care with a query, they always advise me to send an email to the VFS Goswell centre, saying that only the centre can provide the information I need. They also tell me to mark the email as "High Priority" to get a faster response.

I have followed all their instructions, sent multiple emails, and clearly highlighted them as high priority, but I have never received a single reply from VFS Goswell. It is extremely frustrating because customer care keeps directing applicants to this email address, yet there seems to be no response from the centre at all.

I don't understand why they provide an email contact if nobody responds to queries. The lack of communication and support makes the whole process stressful and leaves customers without any way to get updates or assistance.

I am writing this to warn others about the severe operational inefficiencies and lack of administrative care at VFS Global. Due to what appears to be severe processing bottlenecks or a complete failure to properly handle, scan, and transmit my submitted documentation, a pristine, fully prepaid luxury holiday itinerary was completely ruined, resulting in a personal loss of £18,000.
My visa application was refused under "Reason 10" (reliability of the purpose and conditions of stay). It is completely unacceptable that a premium, fully verified package—including business class flights and confirmed five-star accommodations—could be flagged as "unreliable" by the consulate. This points directly to front-line administrative negligence by VFS Global, where documents were either truncated, delayed, or mishandled before reaching the deciding authority.
VFS Global is paid to provide a competent, secure chain of custody for vital legal and financial documents. Instead, their systemic failures have directly caused a massive, non-refundable financial forfeiture of £18,000. I have launched formal disputes with their corporate compliance teams, legal counsel, and the relevant consulate, and I will be taking this matter directly to consumer regulatory bodies to pursue a formal claim.
If you are using VFS Global for high-value travel, be exceptionally careful. Their administrative breakdowns have real, devastating financial consequences for consumers.

A company totally underserving of any stars. The online experience is abysmal. Both the App and the website return multiple login errors and then block further attempts to access the account. What’s astounding is that this inefficient company is chosen by so many EU Member States to manage their visa applications.

Zero‑star experience at VFS Global Goswell Road.We visited today for my son’s(5 years old) passport renewal and the experience was extremely disappointing. Despite the confirmation letter clearly stating a 15‑minute appointment, most of the customers were waiting 1–2 hours. If this is the case, the centre must change the appointment duration to 1-2 hours instead of saying 15 minutes.

We arrived at 11:35am and were not served until around 1:15pm. No consideration was shown for those with babies and children under age 5. The waiting environment was stressful, overcrowded, and poorly managed.

There are 18 counters in the centre, but only around 6 were staffed during the time we were served. The rest were empty while long queues kept building.

The condition of the facility is shocking — the ceiling is leaking, and buckets were placed around the centre to catch dripping water.

This is unacceptable for a centre handling essential services for the Indian community.Nothing has improved since our last visit four years ago for my daughter's passport renewal. We hear the same feedback from other parents too.

For a privately operated service provider, the standards are far below acceptable. This centre urgently needs attention from the High Commission of India. Absolutely zero stars.

How on earth does VFS hold most of the contracts with government and they are so incompetent and obstructive! The website is archaic, nothing ever works! It honestly feels like scam, which politicians are benefitting from this, I wonder! Visas are the economic heart beat for tourism and business but VFS appear to control us!

Terrible service. Warning for everyone. Do not pay for Visa priority because even if they will not provide Visa on time they will also not refund even though it was their fault. First, they didn’t want to refund when I have claimed that they didn’t provide visa on time after paying for priority but after few weeks they have admitted that it was their fault and they said they will refund money paid for extra service (priority). They should pay back in 40 working days but they didn’t and when my solicitor is trying to find out what’s happening, they are not responding now. Do not pay for visa priority in UK. You will waste your money.

Absolute 🚮. Constantly getting locked out. Errors when booking, it's been weeks trying to get an appointment but it's been a nightmare! No longer visiting Italy because of the poor service of VFS

Absolutely no sense of flow of people, unnecessary making people wait for hours and asking to come back next day for documents and next day treat you like walk in applicant and not care about you at all. So many places where the process could be efficient, it felt like I wnt back 20 years back in time with how work is performed here.

I visited the VFS Global office in Chicago to have a POA attested. I found the staff were very professional and helpful. They reviewed my documents quickly and efficiently. I was very impressed by its customer service.

If I could give no starts I would. These outsourcing companies have affected my life so deeply its hard to explain. I am unable to get an appointment to visit friends and family in Europe despite living in the UK for years. I now find it easier to wait for my British citizenship than to get a visa appointment and I think this is ridiculous. These companies care about one thing which is maximising profit even if it means ruining people lives.

Me and my wife have attended the biometrics and submission of documents on 12th for poland visa. We are very happy and wish to submit our appreciation for prompt and excellent services provided by vfs staff especially Mrs. SAMITA
VERNEKAR or highly motivated, nericulous services.

Extremely disappointed by the low quality of service from VFS Global for the Italian Schengen visa in the UK.

It was next to impossible to book an appointment. It can only be done through their app, and all slots are permanently booked. I tried every day for a month and a half, and no appointments were available at all. This caused me to miss a very important conference.

Even after managing to arrange an appointment through the consulate directly via personal contacts, and despite the application being marked as urgent, VFS failed to send it to the consulate in time. Because I missed the conference, I had to cancel the application just to get my passport back after they held it for two weeks.

Their response time for urgent emails is a joke. I sent a cancellation email, and it took two days just to get a reply asking me to fill out a form. I responded instantly, and it took another two days for them to forward it to the consulate. Then it took 3–4 days to get a response back, and two more days just to hand over my passport. This is utterly rubbish service. I hate dealing with them with every fiber of my being. Unbelievably poor.

In Croatia counter one Nepal lady is rude I asking questions but but answer rude

disgusting, it’s possible to log in only after several dozen attempts, constant BUGs in your personal account! after uploading several files it throw an error and I have to start over and over again several dozen times.
Feedback/contact form doesn't work at all, impossible to submit anything

Last week, Lighthouse Reports — a nonprofit investigative newsroom that co-publishes with Le Monde, Politico, and Semafor — released a year-long investigation into VFS Global involving 14 media outlets. The findings are worth knowing before you trust this rating.
The headline: VFS staff are paid low base salaries and awarded bonuses contingent on meeting monthly sales targets for add-on services, creating perverse incentives to sell. Services like SMS notifications, courier returns, and "premium lounge" access are technically optional — in practice, applicants in lower-income countries routinely report being told they're mandatory. Undercover footage from the Democratic Republic of Congo showed a VFS staff member allegedly offering guaranteed visas in exchange for additional payments. Lighthouse ReportsThe Federal
The financial picture makes the incentive structure obvious: visa applications increased just 15% from 2017 to 2024, but the company's profits increased fourfold. That gap doesn't come from efficiency — it comes from upselling a captive audience that has no alternative. Lighthouse Reports
The investigation also found repeated mishandling of personal data, amounting to what experts described as "manifestly serious violations of the GDPR." Internal documents show that contracting governments know about these violations, but rarely take robust action. Lighthouse Reports
Now back to this Trustpilot page. VFS operates multiple separate profiles here — the honest one sits at 1.6 stars. This one, at 4.2, is padded with solicited in-person reviews from applicants who had smooth biometric appointments and were prompted by staff to rate. The people who couldn't create an account for three weeks, got their passport lost in transit, or were coerced into paying for "optional" services they didn't need — they don't come back to review. They just cut their losses.
VFS's owners include a major donor to Donald Trump and Dubai's ruling family. Governments outsourced a core state function to a company with no competitive pressure and direct financial incentives to extract money from the world's most vulnerable travellers. The Trustpilot rating is the last piece of the PR apparatus. Lighthouse Reports
Read the Lighthouse Reports investigation: lighthousereports.com. Search Reddit for your specific country and visa type. Ignore this number entirely.

Cannot get an appointment for passport renewal. Unfortunately, it's mandatory to use VFS for biometrics on renewal.
Have tried for a month now and cannot get close, no availability of contact.
Probably the worst service company I have ever experienced in my 60 odd years of ecistance.

I am absolutely furious with VFS Global. I paid $128 USD specifically for passport delivery to Victoria, but instead, I got a stressful logistics nightmare and terrible communication.
Here is the timeline of their incompetence:
* May 28: I received an email stating that my passport would be ready for pickup in Victoria on May 30, and that I had 30 days to collect it.
* June 3: Only three days later, I received a shocking email stating my passport was now in Vancouver. There was absolutely no mention of Victoria in this email. Instead, they bluntly threatened me, stating I had to pick it up from Vancouver immediately or they would send it back to the country of origin.
Because they completely changed the location without explanation and gave me an ultimatum, I had to urgently take a day off work and spend a lot of money to rush to Vancouver.
To make this complete mockery of customer service even worse: while I was already on my way to Vancouver - after I had sent them a ton of emails - they finally replied saying that I actually could just pick it up in Victoria this coming Saturday.
They created an artificial emergency, forced me to waste my time and money due to their conflicting updates, and used threats instead of proper communication. Paid a premium fee for pure stress. Highly NOT recommended

My experience with VFS Global was extremely disappointing. I honestly do not understand why the Indian government continues to use this company for OCI services.

First, after waiting in a queue for over an hour at the Goswell Road office, we were told that we needed to go to the Hounslow branch instead. When we arrived at Hounslow, the staff informed us that OCI applications are not accepted after 12:00 PM. After a lengthy argument, they finally agreed to give us a ticket.

We then waited another four hours before being called to the counter. When our turn finally came, the staff member appeared unwilling to help and rejected the application almost immediately. He asked for a consent letter from my wife, even though I was present with my minor daughter and my wife was sitting in the same office. He did not even give me an opportunity to call her over or make any corrections.

When my wife came to the counter, the staff member then started looking for additional forms and requested more paperwork, which we completed. Despite this, he ultimately told us to book a completely new appointment.

The overall atmosphere was very unpleasant. A customer in front of me was shouting and swearing at the staff, which upset my young daughter. At that point, I decided it was best for my family to leave.

Throughout the entire process, nobody seemed interested in helping us. The staff showed very little customer service or understanding. Instead of assisting applicants, it felt like they were looking for reasons to reject applications and make people book new appointments.

Overall, this was one of the worst customer service experiences I have had. The process was confusing, poorly managed, and unnecessarily stressful for families.