I ordered 2 vouchers for my sons 50th birthday present, they did not arrive. I emailed on Saturday, probably no one working, but I received a reply from Lufti Hendricks early on Monday. I had made a t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated o... Leggi di più
L'azienda ha risposto
It saved me tons of money on a last minute Mothers Day Spa Date to Balian Springs. I originally had passes to somewhere else and really wanted to bring my Mom to this location instead. Being able to s... Leggi di più
L'azienda ha risposto
I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reserv... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Scritti dall'azienda
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Informazioni di contatto
Regno Unito
- info@virgingifts.com
- virgingifts.com
4,0
Molto buono
6727 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Virgin Gifts
Ordering should always be simple, and we’re delighted it was a smooth experience for you! 🛒
We hope you have a wonderful experience, Elizabeth. 💖
Chantelle - 🌟🌟🌟🌟🌟
easy to navigate website and find what…
easy to navigate website and find what i wanted.
12 maggio 2026
Risposta di Virgin Gifts
Love this — glad the website was easy to use and you found exactly what you were looking for 😄👍 - ⭐⭐⭐⭐⭐ - Kay
My sister said she never received…
My sister said she never received minies? 50.00
What happened or am I missing something?
10 maggio 2026
Risposta di Virgin Gifts
We are so sorry to hear the E-Voucher hasn’t come through yet, Wido - it’s usually zipping into inboxes within minutes!
Not to worry though, we’ve just resent it to you, and popped you a quick email.
We hope that does the trick - Chantelle.
It doesn’t say it takes three days to…
It doesn’t say it takes three days to get in touch after you try and make a reservation anywhere in their fine print.
10 maggio 2026
Risposta di Virgin Gifts
We’re really sorry for the disappointment and inconvenience you’ve experienced while trying to secure your booking, Marla.
Please be assured, that we have now responded to your email and are working to help get everything sorted for you as quickly as possible - Chantelle.
Bait & Switch booking process…
There were no details before purchasing that the voucher would have to be registered further, and an additional booking request would need to be made. Now I'm getting an error message even trying to book, although it is 48hrs in advance AND the location has availability listed on their website.
3 maggio 2026
Risposta di Virgin Gifts
We’re really sorry for the disappointment and inconvenience you’ve experienced while trying to secure your booking.
Please be assured, that we have now responded to your email and are working to help get everything sorted for you as quickly as possible - Chantelle.
It was easy to buy user friendly and…
It was easy to buy user friendly and looks like so much fun. It’s a gilt so hope they have fun.
Thx
8 maggio 2026
Risposta di Virgin Gifts
We’re delighted to hear you found the experience easy to purchase Claudia, and it’s great to know it looks like so much fun. 💖
We hope the recipient has a fantastic time enjoying it! 🎁
Chantelle - 🌟🌟🌟🌟🌟
Cant use voucher
8 maggio 2026
Risposta di Virgin Gifts
We’re really sorry to hear about the initial difficulties you experienced when trying to secure your booking, Kiarra, and for any inconvenience this caused.
Having looked into this further, we can see that Bulelwa from our Customer Service Team was able to successfully secure your booking for you - Chantelle.
Great resources
Easy to find, great activities. Great resource for maximizing fun with limited time in an area.
2 maggio 2026
Risposta di Virgin Gifts
We’re delighted to hear you found everything easy to locate and enjoyed the great range of activities available. 🛒
We hope you have a fantastic experience, Daniel. 🎉
Chantelle - 🌟🌟🌟🌟🌟
I purchased a gift card for a friend's…
I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This left me annoyed but Lufti, from customer service saved the day. He responded to each email in a timely manner and continued communicating with me until the issue was resolved. Thank you for all of your help and for turning an annoyed customer into a happy one.
5 maggio 2026
Non scritta su invito
Risposta di Virgin Gifts
We’re really sorry the gift card email didn’t arrive as expected Kati, and understand how frustrating that must have been, especially for a birthday gift.
We’re so pleased Lufti was able to step in, keep you updated throughout, and get everything resolved for you. 💖
Chantelle - 🌟🌟🌟🌟🌟
Great customer service experience
Great customer service experience. Lufti was polite, helpful and resolved my issue efficiently. I really appreciated their clear communication and professionalism.
6 maggio 2026
Non scritta su invito
Risposta di Virgin Gifts
We’re delighted to hear Lufti provided such a positive experience, for you Niamh. 🤗
A polite, professional and efficient service is exactly what we aim for, and we’ll be sure to pass your kind words on. 💖
Chantelle - 🌟🌟🌟🌟🌟
While I had an issue with booking being…
While I had an issue with booking being sent as one instead of 2, customer service handled it quickly and resolved the issue expediently. I am so thankful and happy. Thank you.
5 maggio 2026
Non scritta su invito
Risposta di Virgin Gifts
We’re really sorry for the initial confusion with the booking, but we’re so pleased to hear our customer service team was able to step in quickly and get everything resolved for you. 💖
It’s wonderful to know you’re now happy and able to enjoy your experience as planned, Brian! 🎉
Chantelle - 🌟🌟🌟🌟🌟
I do not know what happened to be…
I do not know what happened to be charged but the coupon was not received, it seems that it was a scam, I do not know if I have already lost the money.
4 maggio 2026
Risposta di Virgin Gifts
We’re really sorry for any initial concern or disappointment caused, Junior.
However, we can confirm that the voucher has been successfully received and was registered on May 05, 2026.
We hope all is now sorted for you, but of course if we can assist further in any way, just let us know - Chantelle.
Lufti was great and really very helpful…
Lufti was great and really very helpful with my query! Thank you ☺️
4 maggio 2026
Non scritta su invito
Risposta di Virgin Gifts
We’re delighted to hear that Lufti was able to help and made your experience a great one. 🤗
We’ll be sure to pass on your kind words Kayley, as they’ll really appreciate it! 💖
Chantelle - 🌟🌟🌟🌟🌟
I purchased a voucher for Napa Valley…
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
29 aprile 2026
Risposta di Virgin Gifts
We’re delighted to hear your purchase was quick and hassle-free, and even better that you were able to enjoy that 20% saving! 😍
A hot air balloon ride in Napa Valley sounds absolutely amazing, and we hope it’s an unforgettable experience, Julie! 🎈
Chantelle - 🌟🌟🌟🌟🌟
I tried to use my voucher and no bueno...
I tried to use my voucher and started getting error messages! Couldn't book and now need to battle with Virgin Customer Service.
Similar complaints in previous posts, Virgin please fix this!
3 maggio 2026
Risposta di Virgin Gifts
We’re really sorry to hear you experienced error messages when trying to use your voucher - that’s definitely not the smooth experience we want for our customers.
We completely understand how frustrating that must have been, Walter.
Please be assured, a member of the team has responded to your email, to help get everything sorted for you - Chantelle.
It’s quick and easy with a wide variety…
It’s quick and easy with a wide variety of experiences!
2 maggio 2026
Risposta di Virgin Gifts
We are thrilled to hear you loved our wide range of great experiences that were available to purchase with ease! 🛒
Wishing you a wonderful experience, Renee. 💖
Chantelle - 🌟🌟🌟🌟🌟
Awful experience
Awful experience. You can't use any coupon code with a gift card, and that's not clear anywhere. In addition, when you go to redeem the experience, there's not even a search option like there is on the pay-with-cash side. You have to scroll and scroll to try to find what you want, and the inventory is different than what appears on the pay-with-cash site.
In other words, you are paying 15-20% more than someone buying directly. You are forced to consider the vendors they want you to see first AND see limited or non-existent inventory. SO SCAMMY!!! AVOID AT ALL COSTS.
EDIT:
I also want to add that the inventory changes if you are using a voucher vs. cash. I was about to buy an experience with cash, and many dates appeared. When I got a voucher and tried to use it minutes later on the same experience, it said all dates were sold out. After getting me on the hook for hundreds of dollars with the voucher!
Fluz and US Virgin Experiences, please add the following information to your purchase pages:
1. Coupons cannot be used with the US Virgin Experience Vouchers.
2. Inventory displayed on the main US Virgin Experience may be different when redeeming a voucher than when using cash.
One other note. Virgin Gifts is actively taking down negative reviews by requiring you to verify the info within 2 days. Luckily, I saw the Trustpilot email and verified, but I'm sure lots of people miss that. This falsely inflates their score. They "challenge" any review that is negative and require "verification" within 2 days, hoping that 80% of reviewers will miss that email. Then, they get Trustpilot to take down the review.
29 aprile 2026
Non scritta su invito
Risposta di Virgin Gifts
Thanks for taking the time to share your feedback, and we’re really sorry to hear about your frustration.
Making things easy to find and use is really important, and your feedback will be shared with our team to help improve this.
We've also reached out via Trustpilot to obtain your contact details, so that we can look into this further for you - Chantelle.
Bulelwa X is by far the best customer…
Bulelwa X is by far the best customer service representative that I’ve ever worked with. Bulelwa Made it so easy to switch out a 3-year old gift experience from one family member to another—seamless! Thank you!
28 aprile 2026
Non scritta su invito
Risposta di Virgin Gifts
Thank you so much for your amazing feedback, Robyn. 🥰
We’re absolutely thrilled to hear about your experience with Bulelwa, and they'll be so happy to know they made everything so smooth and easy for you! 💖
Chantelle - 🌟🌟🌟🌟🌟
Excellent Customer Service
The ease of texting to accomplish my switch of vouchers and getting the experience we wanted was fantastic. The representative was fast and didn't make it difficult at all.
28 aprile 2026
Risposta di Virgin Gifts
We’re delighted to hear that switching your vouchers was quick and easy, and that our team made the whole process smooth for you. 🤗
It’s also great to know you got the experience you wanted, Deb. 💖
Chantelle - 🌟🌟🌟🌟🌟
Positive Review
At first, I did not receive a response. However, after reaching out on a different platform, it got resolved quickly by Lufti and I am overall really happy with my experience.
28 aprile 2026
Non scritta su invito
Risposta di Virgin Gifts
We’re sorry for the initial delay, but we’re really pleased to hear that Lufti was able to step in and get everything resolved quickly for you. 💖
It’s great to know you’re happy overall, Robbie. 🥰
Chantelle - 🌟🌟🌟🌟
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.