Vet's KitchenRecensioni 

779
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

My dog had digestive issues. I tried Vet's Kitchen Sensitive Grain Free 4 years ago and have used it along with grain free wet food ever since. No digestive issues since. One niggle: the bags rarel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My first on-line order as I have difficulty buying from Sainsbury's my usual supplier. I found the on-line ordering to be efficient and delivery was extremely quick. I will certainly be ordering on-... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I usually get pork and potato sensitive dog food on repeat from Amazon but recently it has been out of stock and not for the first time. It's the only food that really agrees with my lurchers sensitiv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This purchase gives proof that it is often best to go directly to the supplier of a product. The food was delivered on time, very securely packaged, it was the best price currently available and most... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per animali
  2. Negozio di mangimi
  3. Produzione di alimenti
  4. Negozio di animali

Informazioni su Vet's Kitchen

Scritti dall'azienda



At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.

All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.

We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.

As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.

Visit our website for more info or to shop our range:
SHOP DOG
SHOP CAT

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

779 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(779)

60 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Wet food delivered in bulk and on time

Wet food delivered in bulk and on time. This is a repeat order and the third one to have a burst tray due to inadequate packing/bad handling. Hence would give 5 stars for product but only 4 including delivery.

19 luglio 2024
Valutata 1 stelle su 5

Ordered 2 lots of 12kg

Ordered 2 lots of 12kg. In the first parcel received 2 6kg bags, contacted them was told that will be sent missing 12kg. Parcel arrived with 3x2.2kg bags which is 6kg not 12kg. Still missing 6kg, safe to say that I won’t be ordering again, which is a great shame as my dog is doing well on this food health wise and seems to like it as well.

16 luglio 2024
Valutata 4 stelle su 5

Bad experience with Pets Choice resolved

I was really disappointed with Pets Choice who now own Vets Kitchen. They contacted me on 19-7, sorted out my order and said that they are working on improving their customer support.
Part of my monthly subscription of dog food was out of stock. I reviewed the order on the web site, no mention of it being out of stock or an email letting me know it was out of stock so I could amend my order and get an alternative product. I received an email telling me the money has been refunded. I would not have enough dog food for the coming month. I rang customer support and was put through to a very unfriendly and unhelpful lady who said it was a new system, nothing could be done and I had received a refund. I asked to buy an alternative sack of food to make up the shortfall in the order she could not help. Update 17-7 refund is not immediate can take up to 10 days not helpful when I need another sack of dog food!

16 luglio 2024
Non scritta su invito
Valutata 4 stelle su 5

Good customer service

Easy to order on line, deliveries always on time. Have used Vet's Kitchen for nearly 12 years have never been disappointed with the service. I then had the shattering experience of losing my dog and having to return unused bags of dog food. The staff couldn't have been more understanding and were so very helpful and a full refund was posted straight away. For that experience alone I would fully recommend Vet's Kitchen.

17 giugno 2024
Valutata 3 stelle su 5

Lack of any tracking or delivery info

No notification of when the delivery was arriving, not even on the day of arrival. Also not even any email notification to say that the order had actually been delivered - I just got home one day and found a box of dog food thrown over my gate. Very odd.

4 luglio 2024
Valutata 5 stelle su 5

Great Service. Great Product for Our Dog

Switched to this dog food following a conversation with a vet. Unfortunately my dog has a very sensitive digestive system, which seems to cause her to be sick if she has anything different. Bought the Vets Kitchen Sensitive Care and my dog as really loved it. No digestive issues since. Ordered direct from Vets Kitchen, which was easy, and it arrived really quickly. Recommended.

7 maggio 2024

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