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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I always buy my daughter's pony's supplement, Box Merix from The Horse Vet after finding them online last year. Our veteran (26yr old) New Forest 'Doodles' thrives on this supplement and keeps him in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been ordering Bozmerix from the Horse Vet for one of my older polo ponies for about a year now. The website is really quick and esy to order from and the products always arrive really promptly!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve been ordering Bosmerix now from The Horse Vet for a while. It’s a great supplement and helps keep our arthritic horse looking great. The fact I can order it online is great for us too as the vet... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really good customer service from The Horse Vet - always helpful and quick to reply when you have questions, and delivery is very speedy. The Bozmerix is really helping my 32 yr old mare with her stif... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veterinario

Scritti dall'azienda

The Horse Vet - Powering Equine Performance. Dr Charlotte Inness MRCVS, Equine Veterinary Services including online webshop for veterinary approved supplements. We stock the full Hestevard and NutraVet ranges along with other well known brands.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

82 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5
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Risposta di The Horse Vet

Thank you for your kind words! We’re delighted to hear that you were pleased with the speed of delivery and overall service. Providing a smooth, reliable experience is really important to us, so it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future.

Valutata 5 stelle su 5

Speedy delivery

Speedy delivery

26 gennaio 2026
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Risposta di The Horse Vet

Thank you for your feedback. We’re thrilled to hear that you were happy with our speedy delivery service.

Valutata 5 stelle su 5

Quick delivery and easy to order

Quick delivery and easy to order

26 gennaio 2026
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Risposta di The Horse Vet

Thank you for your feedback! Providing fast, reliable, and hassle-free delivery is exactly what we strive for, so it means a lot to know we met your expectations.

Valutata 5 stelle su 5

Excellent and fast service ...

Excellent and fast service .... good prices ..... minimum packaging. Clear and easy-to-use website.

26 gennaio 2026
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Risposta di The Horse Vet

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Our team works hard to provide the best possible service, and it means a lot to know we met your expectations.

We truly appreciate your support and look forward to serving you again soon!

Valutata 5 stelle su 5

Fantastic service and fast delivery

Fantastic service and fast delivery. Highly recommend

30 dicembre 2025
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Risposta di The Horse Vet

Thanks so much for the awesome review! We’re really glad you were happy with the service and that your delivery got to you quickly.

Valutata 5 stelle su 5

Delivered on time

Delivered on time, order through to delivery no hassle. Perfect.

28 dicembre 2025
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Risposta di The Horse Vet

We’re really happy to hear everything went smoothly from order to delivery and that it arrived right on time — that’s exactly what we aim for.

Valutata 5 stelle su 5

Products are good

Products are good and never any issue with delivery

24 novembre 2025
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Risposta di The Horse Vet

Thank you for your feedback. We’re really glad to hear you’re happy with the products and that delivery has always gone smoothly for you.

Valutata 5 stelle su 5

Item arrived promptly and was as…

Item arrived promptly and was as described

24 novembre 2025
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Risposta di The Horse Vet

We’re really pleased to hear your item arrived promptly and was exactly as described — that’s what we love to hear.

Valutata 4 stelle su 5

product has not been delivered

Despite issue with delivery being delayed problem was resolved and happy with product and resolution.

24 novembre 2025
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Risposta di The Horse Vet

Hi Tracy,
I can see that both your original item and the replacement have been received. We’re very sorry for the delays — at this time of year, courier services can take longer than usual due to high volumes. Thank you for your patience, and please let us know if there’s anything more we can do to help.

Valutata 1 stelle su 5

Customer service has gone downhill

Used to be excellent customer service and speedy delivery but both have really gone downhill in the last couple of months. I had one order take so long to arrive thanks to Royal Mail that I needed to source from elsewhere. I returned the Horse Vet order - and it took them a whole week to acknowledge that it had been received back and refunded with an automated email. The email says it will now take 10 days to be refunded. So I’ll be out of pocket for a whole month with no apology.

7 novembre 2025
Non scritta su invito
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Risposta di The Horse Vet

Thank you for taking the time to share your experience — we’re really sorry to hear how disappointed you’ve been. This isn’t the level of service we aim to provide, especially for a returning customer.

We completely understand how frustrating it must have been for your order to arrive so late that you had to source the items elsewhere. While delivery delays with Royal Mail can sometimes be outside of our direct control, we know that doesn’t make the situation any less inconvenient for you.

Refund timelines can depend on banking processes once issued, but we appreciate that being out of pocket for that length of time isn’t ideal.

We genuinely value your past support and are sorry to hear you feel our service has declined. Your feedback is important, and we’ll be sharing it with the team to ensure we improve where it matters.

Valutata 5 stelle su 5

Good company to deal with

Easy ordering and quick delivery

24 settembre 2025
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Risposta di The Horse Vet

We’re really glad you found ordering easy and got your delivery quickly — that’s exactly what we love to hear.

Valutata 5 stelle su 5

Easy process and quick delivery

I have ordered from the horse vet a few times now and it’s always really easy and everything arrive super quick

29 settembre 2025
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Risposta di The Horse Vet

We’re really glad to hear that ordering has been easy and that your deliveries always arrive super quick — we love keeping things simple for our customers.

Valutata 1 stelle su 5

Subscription problems

Unbelievable. Cannot access my account to deal with my subscription!!! The code they sent neither sent to my email nor to my mobile! This way I cannot stop it.

6 ottobre 2025
Non scritta su invito
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Risposta di The Horse Vet

Dear Iwona,
Thank you for your feedback.
Please may you advise if you have spoken to anyone in our team regarding this? Please may you call us on 01904 463001 or if you would prefer to email us at hello@vetmedi.co.uk with your email address and contact details we are more than happy to help rectify the issue with logging into your account.
We look forward to hearing from you again soon.
TheHorseVet/VetMedi

Valutata 5 stelle su 5

Very efficient

Very efficient

25 settembre 2025
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Risposta di The Horse Vet

Thank you for your review. We really appreciate your support and look forward to delivering for you again soon

Valutata 5 stelle su 5

Fabulous company to deal with

Fabulous company to deal with
Great communication
Good prices on products

24 settembre 2025
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Risposta di The Horse Vet

We’re thrilled to hear you enjoyed our communication, prices, and overall service — that’s exactly what we aim for.

Valutata 5 stelle su 5

Excellent service

Excellent service. Highly recommended.

25 agosto 2025
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Risposta di The Horse Vet

We’re thrilled to hear you had an excellent experience and really appreciate your recommendation.

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