Vertu Motors - Volkswagen Nottingham South Recensioni 

Today 29/08/25 I was at Motability Volkswagen Mansfield and Mr. Roman Collin handled my queries. He was very professional and very courteous, everyone should be more like him. My new motability car has been sorted by him very fast smoothly and courteously.

My daughter and I collected a used vehicle from Vertu West Bridgford, last week. The sales team were amazing, Steve could not of been more helpful if he tried, attentive but not pushy at all, he was extremely knowledgeable and answered any questions we had with confidence . The collect of the vehicle was effortless and Steve made us feel like we were his only clients that day, which I know we wasn’t but nevertheless he took the time to ensure we had all the information required and no stone was left unturned, we left the dealership feeling that we had been given 110% customer service , well done Steve and all the team at West Bridgford. Keep up the amazing work.

IF YOUR INSURANCE COMPANY EVER WANTS TO USE THIS DEALER FOR REPAIRS AFTER AN ACCIDENT, AVOID LIKE THE PLAGUE!
My car has been back for rectification work for the last month and I have had one phone call the whole time it has been there, only to tell me the work is not accident related!! Clearly they have damaged it and do not want to pay for it! I have never been anywhere with such disinterested staff and non existent customer service! It may be an insurance job, but they could not show more lack of care if they tried!!!!
I had a non-fault claim over 2 months ago I was then told Volkswagen would deal with the repairs and insurance directly. Since then all I have received is a complete lack of communication. I am having to actively reach out for updates on my own car, however have been shut down during these phone calls with no updates or progress. I have not been kept in the loop with anything regarding my car and every time I call I am told a different story.

This is a warning about extended warranties sold at this VW branch. I bought a VW Golf estate over two years ago, I really liked the car but unfortunately it didn't like me causing lower back issues so I needed to change the car. When I bought the car I planned on keeping it for a while as I don't change cars often and so I wanted to extend the warranty on the vehicle. I was told at the time the only way I could extend the warranty was with motor assured which is owned by Vertu which I thought was strange at the time but I took them at their word and extended the warranty, I have since found out this is not true and I could of extended with VW and I would definitely recommend doing this and stay away from MOTOR ASSURED!
When I decided to change the car I contacted motor assured to see what the options were with the warranty that I had purchased as the Warranty doesn't start until June 2025, I was told there are no options, you can not sell it with the car or transfer to another car so the policy is closed when car is changed and I was told to contact the branch as they have the final say. The branch had no interest in this with the assistant manager even agreeing that there should be no options and he agrees with motor assured which is strange as I am contacted regularly by the branch to upgrade my car which again I would not be able to move the warranty to. I suspect they are aware of this and this is why the sales team push this warranty instead of VW extended warranty that does give you options a very good way to keep selling warranty's that will never be used.
I was not looking for a refund but either transfer to another car or sell the car with extended warranty which I believe is reasonable and majority of warranty firms offer this after all this policy does not start until June this year!
Additionally when I purchased the car it was 3 months old and had a terrible smell of cigarettes with two cigarette burns in the interior and two budget tyres. The car had been used by staff and the branch denied the car had been smoked in but the smell was strong for at least 12months.

We were really excited to get our new VW Tiguan Hybrid, it’s a lovely car. Unfortunately, we’ve encountered an issue where the 12V battery discharges and car won’t start, reportedly due to a software fault. The vehicle was recovered and taken to Vertu Volkswagen Nottingham South, where it has now been for over a week with no resolution. We were told that the timescale could be “indefinite”, which is disappointing for a brand-new car.

While our vehicle is off the road, we’ve been offered a hire car through Vertu’s rental service, with costs covered by Volkswagen UK.
However, the included insurance carried a £1,000 excess, far higher than what we had on our own car. We were told this could be reduced for an additional £10 per day, which is unreasonable, considering the original brand-new vehicle we’re paying for is out of action through a VW fault.

We’re keen to see a proactive approach to resolving the issue, but so far we’ve had to chase for updates. When I asked whether the car could be fixed by 4th April (which would be two weeks in), I was told no assurances could be given. In the meantime, we’ve been offered a Cupra Leon Estate as a temporary “indefinite” vehicle, without any indication of when the Tiguan will be returned, which is not the outcome we hoped for when purchasing a new car.

I do hope Vertu Volkswagen Nottingham South are able to resolve this soon. If the situation improves, I’d be happy to update this review. But as things stand, the experience has been frustrating, and I wouldn’t feel confident recommending either the dealership or the car at this point.

Update: To add insult to injury, on collection the 'Cupra Estate' loan vehicle had an engine management light on, which has not yet been rectified. There continues to be no update on the Tiguan repair.
Update 14/4/24: The Cupra Estate with warning light on was replaced with a Cupra Formentor PHEV (no warning light on). We still have no news on the Tiguan repair, and no news on an insurance resolution.

Update 22/4/24: The Tiguan has now been at Vertu VW Nottingham South for a full month, and unfortunately, we are no closer to a resolution. We have not been given any timescales for a repair. Additionally, the issue with the loan car insurance still remains unresolved.

MoT and service took six days to complete, poor communication throughout, lack of customer care throughout the process, and they didn't even carry out the free clean and valet of the car. The last time I will use them.

Visited Virtue VW today with the full intention of buying a used car while I wait for my PIP award to get a Motability vehicle from them. Safe to say, I won’t be returning.

Customer parking? Absolutely abysmal. Every space, including the disabled bays, was taken up by Virtue VW’s own vehicles instead of being available for actual customers.

Staff? Walking around avoiding eye contact, clearly not interested in actually interacting or doing their jobs.

Overall experience? Less than 10 minutes before I left, completely disgusted.

If they can’t even acknowledge a potential buyer, why would I trust them with my money? Terrible experience—wouldn’t recommend.

Terrible customer service , I have rang them after car being with them for over week and half at west Bridgeford nottm road notts, they kept declining the phone calls from customers, they telling vw owners we will call you back, guess what they never do , I rang again all they say is we can leave a message for them to get back to you, and guess what happens, that's right they never do.

So as far as I'm concerned Volkswagen dealership , repair ect ect. You are a very bad car dealer, very poor customer service, also you can tell by the tone on the phone, they are,nt gonna do any thing or call you back , very arrogant customer service , so that's right your getting slated right here, right now.

A terrible service, too exspensive , over rated vw dealership. I will never buy a new car again, NEVER.

My car is fully paid off, but new cars no never , you ain,t getting my money . 8m sticking to used cars and good old high street garages, they are way better and polite, and don't get all arrogant and talk down to you on the phone or lie about phone you back or make promises you don't keep or charge the dam Earth on repairs , or design hose pipes in the sun roofs that block and water runs into the car and destroys the electrics absolute rubbish Vw m,

Also when you ring up on multiple times , some one at vw West Bridgeford Notts , kept declining phone calls , so there are pushing buttons to end the call, disgraceful terrible bad service Volkswagen cars are a bad car dealership in West bridge ford 180 Nottingham Road, Nottingham , bad bad bad company 👎👎👎👎👎👎👎👎👎👎

If there was a number below 0 I would give that to vw and more , terrible 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Had to call out a technician and a great guy called Andrew Harmer came and diagnosed the problem immediately. friendly manner, extremely professional. what a pleasant change this day and age.
made the whole experience enjoyable! thank you very much.

My daughter purchased a VW polo from vertu Nottingham south.,warranty runs out in march this year.
After taking the car for a service at a local garage she was told the car had a serious water pump problem and was not drive able,was advised to call Vertu to ask about warranty.My daughter phoned Vertu and was told by the lady who answered the call that the problem would have to be investigated,but they couldn’t book the car in until feb 18 th,the lady said can’t you just keep topping it up until then.,very bad advice,expect better from VW. A service book was not given when the car was purchased.

I went in to the Vertu VW branch in West Bridgford, Nottingham on the 28/10/2024, and was greeted by Maise Donald. I asked about the Motability Scheme, and what was needed. Maisie sat me down with a coffee, and explained everything to me. An appointment was then made for the next day. I received a video message from Maise later that day thanking me for coming in, and what i would need to bring. The next day i arrived with my wife, and again was met by Maisie. We went through everything together, and decided on what car would be best for us. Within five minutes of choosing our car, Maise had fetched the car round, and we were out on a test drive. Once we returned to the dealership, and we was happy with our choice, we signed all the paperwork, and an appointment was made to collect the car on Saturday 02/11/2024. Later that day i received an email from Maisie giving me all the information on what i would need for the handover. This included how to access my pin number from Motability, and what app to download for the Polo we had chosen. I also received another video message with the same information. On the Saturday, Maisie again met us, and went through the handover process with us. Once the car was revealed, Maisie went through everything in the car, from the emergency buttons, right down to how to tune the radio. Once i was happy, Maisie fetched the manager, who came to thank us, i told him that it was Maise he should be thanking, her knowledge of how the scheme worked, of how the cars worked, and making it such an easy, and pleasurable experience for us. She went above and beyond to make sure we had all the information, and we were 100% happy with what we we had chosen. Can't thank Maise Donald enough for all her help.

I expected a professional service from a certified VW dealer, which was far from what I received. Firstly I was told the car I went to see wasn’t there, but it was. The salesman then tried to carry out the sale in the car park on his iPad! Not very professional. I let Tommy know when I was collecting as the paperwork , tax etc needed to be organised. The day arrived for collection and as it was over 60 miles away I had arranged for a friend to take me. When I got there not only wasn’t the paperwork ready, but my new car was damaged, causing it to have to go into the workshop for repair. I could not get up there again so requested that it be delivered to me. The day of delivery arrived and I then received a call from Alex the manager saying the delivery driver couldn’t make it so they were now trying to get someone else. My car eventually turned up at 8.30pm so I couldn’t check it over as it was dark, dirty from the drive down and I had to give the delivery guy a lift so he could get home! Not my best experience ever of purchasing a car.

Just picked up our new car
Absolutely lovely Friendly polite staff
A very special Mention for Maisie who looked after us from ordering untill picking up the vehicle today couldn't have been more helpful and polite from start to Finish
Highly Recommend

An excellent admin service from Angela and Debra, followed up and kept me informed with courtesy, professionalism and most importantly a smile and willingness to be helpfu. The repair, perfect and the icing on the cake, the most professional valteting inside and out! Hardly recognized my car. Thank you and please thank the valeting gentleman on my behalf. Namaste Alan

I bought a vw california from here on 29/02/2024 and being new to these vehicles did not know a lot about them i was told by the salesman it was a T6.1 model which i believed to be the latest model
After buying the van i found out it was in fact a T6 which is the model before T6.1 i felt i had been misled i went back to Vertu and they agreed that i had been misinformed about the vehicle and agreed a settlement which i was happy with
2 days after that i found there was a problem with the leisure batteries and took the van back they took it into workshop and had it for around 3 hours then i was told that both batteries had been checked and were fine told me to take van and let them know if any more problems next day i checked the battery status on control panel it said 0% so i took the van back again and the workshop foreman had a look and checked the batteries but they did not know the van has 2 leisure batteries +engine battery foreman checked both leisure batteries and found the one under seat dead so they replaced it and that has cured the charging problem when we inspected the van the seats front and rear were marked they said it would be fully valeted and would be immacculate when we picked it up seats were still dirty when we picked van up not been cleaned very well also on way home van felt very soft on tyres checked next day and pressures ranged fro 33psi to 49 psi when they should be 44/45 and the van was supposed to have been serviced when i checked the pressures i also noticed very little tread left on front tyres so today i have decided to book it in to have 2 new front tyres fitted at local tyre fitter this coming Saturday very very disappointed with the service i have received from Vertu Nottingham south and i will never deal with this company again i should have checked their reviews on line prior to buying but i did not i thought Vertu were a highly reputable company and i expected much better service on a used vehicle of this value
JW Carter

After leaving a review of the poor service that I’d recently experienced, I received a phone call from Steve at Vertu to discuss the details. Sincere apologies received and an agreement that the service fell short of where it should have been, together with a request to make things right at a future visit. That’s all that I can ask for the moment but it’s only fair to post this to balance the last review.

Having read the poor reviews, I’m adding another sadly.
Truly abysmal and non existent customer service.
Stingy and bad faith after sales. Ironic given the posters all around the showroom - disingenuous and untrue.
2 people supposed to be ringing- no one has.
Don’t bother buying or getting your car serviced here.

Really poor customer service again, you couldn't make it up if you tried.
How can a company request you arrive at 8.00 am so that they can do a 30 minute job while you wait & then when you ask at 8.45, they tell you it'll be at least 30 minutes as the technicians don't start work until 8.45 am? Eventually walked out at 9.50.
Ironically, the job was something that they should have done 2 weeks earlier & didn't do!

Still awaiting your reply Alex!

Thank you for your reply Keith. You might want to read my thread further below on here for more information.
I’ve lost count the amount of times I’ve emailed Vertu and no reply.
Even telephoned and just get past from pillar to post.

Awful service overall. The initial sale took a while due to me ‘using third party finance’ as the salesman kept repeating. No problem, collection day arrived, I had been told the wheels were going to be refurbed on site (diamond cut). However the black gloss was still heavily flaking on the wheels, but I was told categorically by the salesman at collection that the black gloss part could not be refurbed, which I trusted unfortunately. Fast forward a few weeks, the cornering lights failed, I called up and booked the car in to get them sorted, also after seeing just how badly the wheels were flaking and learning that it could be refurbed, I raised it with the aftersales team to see if they could take a look. Whilst my car was in for the repair, they sent me a courtesy visual health check, brilliant! Until I watched the video and was made aware of a filthy, brown and sludgy coolant tank. It turned out they were aware of the issue but ‘sales didn’t sign it off to be changed’ so decided to sell the car to me that way.
After watching the video and seeing the state of the coolant tank, I raised it and they agreed to change it/carry out a radiator flush & also after looking at the wheels agreed to refurbish them properly. That was in September, it is now as you know nearly Christmas. I have rang time and time again to arrange a booking for the wheels, been told I’d get a call back, even tried to escalate to a manager, and heard nothing back every single time. During that period the car has also developed a fault with the screen/driving mode. Over 3 months to try and get this sorted, and not a single phone call or email back which suggests they think it can be ignored until I give up. Shocking customer service, you choose an APPROVED garage and pay a premium in my opinion thinking you will have the peace of mind that the car has been thoroughly inspected before sale and that if you had an issue they would assist you within a reasonable timeframe. Not the case at all from my experience.