Van Demon Recensioni 

Avoid this company!!!!

Absolutely terrible customer service from start to finish and they lied to me on multiple occasions.

I purchased a VW T6 panel van with the intention of converting it into a kombi/camper. There was a few advisories on the last MOT, one of which was an oil leak. I totally understand this is a common fault with Transporters and I was happy to proceed on the basis that all of the advisories and a few other faults were rectified before the van was delivered.

I received email confirmation that the faults had been fixed, I paid the outstanding balance and I was promised delivery the following day. I received the van 5 days later, the first time I started it the oil warm light came on, the second time I started the coolant warning light came on and two days later the engine management light came on.

I booked the van in for an inspection with a VW specialist, the van wasn’t even road worthy, £6000 worth of work was required and they definitely did not fix the oils leak. A lot of the work required, was to rectify bodged work that had been carried out and I’m 99% the sales team were aware of at least 75 % of the faults.

I sent the inspection report to one of the company directors and he was very quick to offer a refund. I was promised a full refund within three days and told the van would be collected within five days. I had to call the office everyday from the 3rd day to the 10th day before I finally received a refund. There were multiple occasions when my calls were ignored, when I did get through and asked to speak to the director he was always outside with a customer and not once did he return my call. The sales assistant was left to deal with the situation and she was full of false promises. On one occasion someone answered the phone and tried to pretend to be the director but I genuinely think it was the cleaner. The van was collected twelve days after the refund was agreed and the ordeal was finally over.

I’m genuinely shocked and discussed with the way I was treated.

Ordered seat covers, the parcel contained missing parts. I emailed them with photos of all the parts and they agreed it was missing some items. After returning the order, it took them 21 days to even locate the parcel, then they told 'All items were present' and refused to pay the return postage. The only reason I'm giving one star is because I can't give no stars, absolute shit show...

Bought a set of mats, via Amazon, only lasted 10 months before the mat on the drivers side wore through, after only 4000 miles. On complaining I got the answer "after six months its wear and tear" and my request for a refund was declined.
I referred the seller to the sale of goods act without reply. If you buy from this company you are buying rubbish, go elsewhere. The star was awarded because the review cannot be submitted without one. Amazon offered no assistance.

Ordered two front quarter panel sliding windows for our Transit mk8 conversion. We looked at quite a few different websites but found Van Demon to be the cheapest (which I appreciate doesn’t always mean the best!) and their website was quite simple to use which made it easy to find what we needed.

We had seen the negative reviews online so we were a bit sceptical, but we received the correct items, perfectly packaged and they even arrived a day earlier than expected.

We fitted the windows yesterday and so far so good! Can’t complain at all about the experience.

Ordered windows for a conversation and they went missing in transit ...told the 2nd replacement delivery had been damaged but a week later the original arrived , box battered but windows perfect ...The girls at Van Demon were very helpful and apologetic and gave us £50 refund for our trouble which means they get our next order ...thank you . Overall a frustrating experience but that was DHL nor Van Demon.

Shocking service, put my van registration in for the correct roof racks as I thought they’d know via the registration. Wrong parts sent and will not help any further. Blaming me, absolute joke of a company, now lost £550 and having to buy the right ones at £650. Please avoid this p**s poor company.

After care service is appalling. Called, phone rang out, hung up on me, then finally got a hold of them and they couldn't wait to get off the phone from me. No assistance, no help with the product, and no desire to make sure I got what I needed. Must be better spots out there.

Wish I'd read these reviews first. Ordered seat covers that were supposed to fit my Mercedes Vito. They didn't. No reply to emails enquiring about returns and both of the phone numbers are ringing out. Eventually someone answered with "hello". When I asked if I was through to Van Demon, she hung up.
Now taking this up with my credit card company.

04/04/24 update. Have had a refund from my credit card company now, so I'm happy in that respect. But still no contact from Van Demon. I've had a message today from Trustpilot saying that Van Demon have asked for my email address or order number and my review will be removed if I don't supply one. IME It's a common ploy for companies to do this to try and get reviews removed.

You have my order and contact details as I have emailed you several times and your merchant services provider has been in touch with you about the order and issued a chargeback.

Ordered a Bipper roof-rack for £530.00 only to receive a totally destroyed packaged/missing parts offering.

Ordered roof rack on the 18th was being delivered on 21st and they contacted me on the 21st after I paid and took day off to collect delivery that it wasn’t being delivered they don’t have it in stock now have to wait for my money completely messed up my work

Ordered over 2k of stuff which got left outside my house by a courier to be stolen, no signature required no compensation.

I am taking them to court

Avoid avoid avoid!!

Bought rubber mats for citroen mini bus came cut wrong with a 3 inch back strip for 3 3rd row of seats through ebay company have messed from start to finish you cannot contact them

I made an error with my order, hands up it was my fault.

I asked if this could be corrected without having to incur the extra costs which was a simple and fair request.

They were uninterested and unhelpful.

I loved the irony of the email address they use to tell you to get lost care@vandemon --- NOPE :-)

They supplied me with some Vivaro windows that were heavily bowed due to incorrect storage, as well as having over 100 bubbles are around the edges (& 2 scuffs) Unfortunately (and fortunately for these Idi0ts) I had already cut out the holes so was forced to use them but I had to use 2 full tubes of sealant to stop the rain from coming in (also these are from Turkey and if I had known they were not UK sourced I would not have bought them) Lastly after pictures and a video they refunded 10% (which didn't even cover the extra sealant) when these should have been sold as defective for a 3rd of the price.

Bought some side bars for my brand new Transit. Within a few months the brackets had started to rust. A year later rust spots appearing all over. They are now so rusty they are making my van look ugly and tired. I emailed them asking if there was anything they could do for me. Their response was they could've rusted for any number of reasons - yeah but mainly because its cheap metal and a poor powder coating. Avoid!

The item we clicked on on their website and paid for wasn’t what our receipt stated when tried to contact them no one answered phone calls or emails or face book messages (they don’t work Saturdays or Sunday’s) we ordered Saturday the 8th may 2021 and we tried to contact them via all avenues to tell them the receipt is stating a different item

When Monday 10th may came they didn’t respond to the messages and shipped the item, then responded saying item gets shipped quickly when in fact they could have looked at the messages before shipping and seen the item we paid for wasn’t the same as the receipt we received.

Now we have not been given an answer whether the item is the correct item ordered (opening right side window clicked and paid for on their web page but receipt states fixed window?

We haven’t been told anything apart from we can open a return item if we don’t want it?

If it isn’t the opening window we clicked on and purchased then of course we don’t require it ?

Left in limbo poor communication from van demons we opened a dispute with PayPal and if no further info from van demon sent will have to escalate with PayPal for full refund and seller pays the return

Ordered a bonnet spoiler and sun visor for my van. Arrived on time. When I tried to fit the visor it was too big. Asked for assistance and was told to look at YouTube videos! Finally emailed some instructions which were next to useless. To top it off the bonnet spoiler fell off after 2 weeks and nearly caused a serious accident! Cheap and nasty foreign rubbish...AVOID!

I was concerned about ordering from Van Demon after reading reviews but my experience has been good.
I ordered 2 x ford transit MK6 side windows with fitting kit.
Order arrived after 2 days and was packaged well. everything was as it should be and the windows are now fitted without any problems.

Merc Vito 639 twin front seat cover set installed today after prompt delivery. fit and quality far surpassed my expectation considering how reasonable the price is. Nice touch that arm and headrests are tailored well too instead of just one cover over all.
Have to say from my experience I am very surprised to see some of the ratings here but can't comment on those.

Would recommend to friends

Avoid at all cost. Wrong part, wrong box pictures sent still wouldn't admit they had got it wrong and I have to pay to send the wrong part back to get a refund AVOID AVOID AVOID YOU HAVE BEEN WARNED