Dear Vakatrip Support Team, I have booked an IndiGo flight through your website, but I have not yet received the airline PNR required for web check-in and booking verification. Booking Detail... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Hi Vaka Trip Customer Service . The booking platform saying My booking not successful yet your System has charge Me twice. Updated case : Vaka Trip CS has replied my email the next day and solve t... Leggi di più
L'azienda ha risposto
I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care n... Leggi di più
L'azienda ha risposto
We bought 4 Qantas Airways tickets in January 2026 to travel to Auckland on 19 February 2026. Unfortunately, my Australian transit visa application was refused. As soon as I received the visa refusa... Leggi di più
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**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Informazioni di contatto
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
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498 recensioni
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Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
hi vakatrip i email you for how many…
hi vakatrip i email you for how many times can pls reply my email my order no.3477711073546. i want to change the date of my return ticket for only one person named susana calcita from the date april 14,2025 change to april 15, 2025 at night or afternoon.and pls if can change that destination to kuala lu mpur to cebu instead of kuala lumpur to manila.or if i cannot change that..if i want to cancel that flight can i refund my money so that i can rebook my ticket again.pls help and waiting for your reply urgent bcos we worried the price getting high..thank you so much
4 marzo 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Similarly, we have contacted you many times, and your email address
arsebdrick@gmail.com has been prompted that there is insufficient space and cannot receive new emails.
We tried to call your phone number +60 183961064 many times, but it always prompted voicemail and no one answered.
Fortunately, we finally contacted you through another email address jeniffernopre.
If this situation still occurs in the future, please clear the space of your email box or keep your phone open so that we can contact you faster.
Best Regards
VakaTrip CS Team
No refund even after Ailines approved
I have refund approved by the Airline, but Vakatrip is continuously saying that waiting for Airlines response from the past 5 months. They just dont care about customer. Customer experience is out of thier dictionary.
I have begged Vakatrip for providing a case number of which they are communicating with Airlines. But the response from Vakatrip is always a standard system generated.
When they can't handle customer support, they should close company rather than eating customer's hard earned money
30 settembre 2024
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Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
My order number 3477173877772.
My order number 3477173877772.
My ticket is a some issu.so .my urgent need help.but no help this website.no contact number ..no mail response.
My pnr cancel direct airline and fully refunded prosessed but vaka trip no response no updates status. Not received money
13 febbraio 2025
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Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, we have found the corresponding details according to your order.
First of all, your order was not a cancellation application submitted through VakaTrip, but was operated by contacting the airline yourself.
Secondly, due to the ticketing method, your order needs to contact the airline again through the agent's channel to apply.
Finally, your order was an application submitted to the airline on February 14, 2025. The airline will review and process the time to receive the payment within 15-30 working days.
So far, we have not received any refund, please wait patiently, thank you, if you have any, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Why doesn't exist someone to reply the…
Why doesn't exist someone to reply the email and no customer service contact number. Can someone give me the confirmation ticket? If cannot respond by 24 hour then list out pls...
14 febbraio 2025
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Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
According to your name, we did not find your order. Can you provide the passenger's name, departure place, destination, departure date, and the email address filled in when booking? We will try to help verify the situation.
We have replied to your email via customer@vakatrip.com. Please reply to us as soon as possible by email. Thank you.
Best Regards
VakaTrip CS Team
I did not receive my ticket which is…
I did not receive my ticket which is booked it 2 days ago. there is no customer care number and I am very disappointed
8 febbraio 2025
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Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, no corresponding order is found according to your user name.
Please provide the departure place, destination, departure date, and passenger name, and we will assist in verifying the situation.
You can also contact us at Customer@vakatrip.com.
Best Regards
VakaTrip CS Team
order no 3476740445288
order no : 3476740445288
happen to find this website from skyscanner.com and i need to get my son back on the first plane tomorrow and after i made the payment only realize that they will only issue ticket detail within 48 hours but my ticket is less than 12 hours. I don’t know how to contact them to ensure the ticket as all has been paid and even i check “My Booking” on the site also it came out - the information is incorrect but ive checked so many times the order number and my email area correct. How can i ensure that my son can fly tomorrow morning.
i found out that email sent during booking has typo and managed to get the ticket number and checked in online..
trusted agent. Thank you
8 febbraio 2025
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Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
According to your order, we found the corresponding flight details and the ticket has been issued. The email address filled in at that time was yanienohamad@yahoo.com
The ticket confirmation has been sent to your mailbox.
Currently, the ticket has been used. According to the rules of Thai Airways, you can check in at the airport with valid documents.
Thank you again for your recognition of VakaTrip.
Best regards,
Vakatrip CS Team
I came across this Vakatrip.com site…
I came across this Vakatrip.com site through skyscanner and i got the cheapest fare compare to any other sites. Although, its clearly mentioned in their site that it can take upto 48hrs for ticket confirmation but i got the tickets in 20 minutes approx. So it was great experience with this VAKATRIP. Firstly i was also hestitaing to book but its Trusted agent. GOOD JOB DONE.
5 febbraio 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We are honored that you have chosen our website and given us important comments.
We will continue to work hard to improve the website performance and customer service quality.
Welcome to choose VakaTrip website to book air tickets again.
Have a nice day~
Best regards,
Vakatrip CS Team
Our name in the itinerary messed up! Our flight would be tomorrow Jan. 19 at 3:00 am. How can we fix this as soon as possible? Please get me some help.
Please respond immediately to your customer’s queries and concern. I booked a ticket for 2 and I have noticed just now that our names were rumbled in the ticket! I filled it out correctly as far as I can remember! Our flight will be coming in hours! Send me a new one with our names complete and fixed! HELP US OUT PLEASE!
18 gennaio 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
When issuing tickets, we will issue tickets according to the details you filled in VakaTrip, and will not change any passenger information at will.
When we received your inquiry, your flight was approaching and we could not assist in changing it again. We can only suggest that you go to the airport counter at least 3 hours in advance to try to change it. We are very sorry for the inconvenience caused to you.
Best Regards
VakaTrip CS Team
Hi Vaka Team,
Hi Vaka Team,
I would like to change my ID information. Already sent the email but still got no answer. There is no customer service to contact and slow email responses
11 gennaio 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, we have received your letter and have received your inquiry about changing your name.
However, because we did not receive your reply about the first page of your passport, we are ultimately unable to assist in noting the correct name.
Best Regards
VakaTrip CS Team
No custmper help available
My order ID : 3474231333228
The worst agency ever. No contact number for help. Not even they are responding on email.
I need to correct my name spelling and I am not getting any contact to get in touch and also its has been long time I have not recieved my PNR details.
This is not the good way from where can customer get help. Not going to recommend anyone to buy ticket from this
10 gennaio 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, your ticket has been issued. We have replied to your email through adilahmad626@gmail.com and informed you of the fee for changing your name, but we did not receive your reply and confirmation in the end.
Best Regards
VakaTrip CS Team
Order Number - 3474006381583
Order Number: 3474006381583
I booked my flight with the correct name, which is Hariom Bajpai. However, when I retrieved the ticket from Air India, the name mentioned was incorrect: "BAJPAI HARIOMMR." It should be corrected to "BAJPAI HARIOM MR." Additionally, when I received the ticket from Air India, the email addressed me as "Dear HARIOMMR BAJPAI." When I contacted them, they advised me to connect with the travel agency for assistance.
How I can fix this.
Thanks,
8 gennaio 2025
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your reservation has been ticketed, the code of the airline is pnr: 2COE74, and the electronic ticket number is: 0983425457092
After verification, the MS/MR in the middle of the name is the gender of the passenger, which does not affect the passenger's boarding.The air ticket can be used normally.
Best Regards
VakaTrip CS Team
Ticket
Dear VakaTrip,
I would like to follow up my e ticket and e ticket receipt for my booking ticket order number 3473302619747, I haven't receive it yet.
Looking forward for your assistance
31 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and a confirmation notification has been sent via the email address clarabella1723@gmail.com on December 31, 2024 at 09:20:01.
Currently checked, the order has been used normally.
Best Regards
VakaTrip CS Team
Where is my airline ticket
Where is my airline ticket?
My order number : 3471000234972
PNR: lLsCt4 / BFLQSGO/A9GITJ
My flight
Sat 28 Dec 19:40-07:30 until now i didnt get the airlines ticket. Please email me the airlines ticket
28 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on December 4, 2024 at 13:38:01, and the PNR and ticket information have been sent to your email address remy3036@gmail.com.
Best Regards
VakaTrip CS Team
Order no 3472948941546
Order no 3472948941546
Where the hell is my ticket? I have my flight in next 30 hours and it says the ticket will be issued in next 48 hours. What the hell..I need an instant reply or refund or a call back
26 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued at 23:26 on December 26, 2024, and the PNR and e-ticket number have been sent to your email address sharmeen.hamidmms2017@gmail.com.
Currently, your flight status is used.
If you have other questions in the future, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Most awful ticket issuing website
Most awful ticket issuing website. I payed for a “Turkish airline” ticket from bali to Melbourne. When i arrived at the airport i found out they sold me a ticket from an airline that have joined flights so basically got the transit flight. After all of these i went to check my luggage in and i was told i have to pay another 120$ for my luggage which was not included on the ticket. Also payed for seat reservation and when i ask the counter told me theres no reservation on the system. Most horrible experience i have had.
Ended up paying more money for a worse airline were even jetstar was half the price. Ended up paying 400usd for a one way ticket from bali to melbourne
25 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Regarding the situation raised in your order, we make the following clarifications
The flight booked in your order is a flight jointly sold by Turkish Airlines and Malindo Air. The actual carrier airline is OD177, and the flight information is
OD177 December 25, 2024 20:55-05:40 DPS-MEL
Our website displays the corresponding flight details when selecting flights, filling in order information and paying, and displays the actual carrier airline. We have not changed your flight at will. The ticket is actually issued according to the flight you ordered.
For baggage check-in, we did not show that there is free checked baggage, but only show that Carry-on Baggage is free.
Based on the above information, we showed it to you in advance, but in the end you still chose this shared flight. We also issued the ticket according to the fees you paid for the order, and the fees you paid were also paid to the airline accordingly. We have completed the performance.
We will send you an email via customer@vakatrip.com. If you have any questions, please reply to us again. Thank you.
Best Regards
VakaTrip CS Team
Trusted Agent
Highly recommended! This is my 2nd time booking with Vakatrip, and once again, they’ve proven to be a trusted agent. Within just 30 minutes, I received my PNR number. I also cross-checked the ticket with MAS, and it’s confirmed and valid. Vakatrip has consistently delivered efficient and reliable service, and I hope they continue to maintain this excellent standard in the future!
24 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer
Thank you very much for choosing VakaTrip~
Thank you very much for your trust again and again. Your recognition is our motivation to move forward.
We will continue to improve the performance of the website and improve the quality of customer service.
Welcome to use the VakaTrip website again.
Best Regards
VakaTrip CS Team
VERY DISSAPOINTED WITH THIS WEBSITE
VERY DISSAPOINTED WITH THIS WEBSITE, THERE IS NO CUSTOMER CARE NUMBER. I RECENTLY BOOKED 9 TICKETS IN THE SAME OF SUYASH MISTRY. IS money is been debited from my account and the website went blank and i dont even have any mail from them
18 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer
Thank you very much for choosing VakaTrip~
According to your name, we found the order 3472320959302, and the flight dates of the order are March 2, 2025 and March 6, 2025
Your order has been issued, the airline code is 22PQD4, and the e-ticket number is
0983424634308
0983424634309
0983424634310
0983424634311
0983424634312
0983424634313
0983424634314
0983424634315
0983424634316
At present, we have sent an email notification through the email address you reserved, mistrysuyash1@gmail.com.
If you have any questions, please contact us through the email address customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Most lousy booking platform I’ve ever…
Most lousy booking platform I’ve ever used. So called “ticket guarantee and get your ticket in 24hours” but it’s been 11 days now and I’ve not receive my air ticket yet! Emailed the customer service since last week and no reply from Vakatrip at all. Not efficient, Not helpful, Nobody to contact, Worst, Terrible, Scam.
5 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
You booked the special air ticket, our order showed the ticket issuance time as "The ticket will be issued no later than 24 hours before departure, and you will be notified by ticket confirmed email."
We guarantee the itinerary, please wait patiently, thank you
Have a nice day!
Vakatrip CS Team
Japan domestic flight e-tickets issued but was hard to contact and no prompt updates.
Hi Vakatrip team,
Order number: 3471867085784
Update: We finally did receive the e-tickets however it was only till evening 5pm Japan time since we booked in the morning 11am and we only receive their email reply around 5pm despite our multiple emails since after we booked in the morning. In summary, they are a legitimate company however would be good if we receive prompt updates either with a telephone call or number to reach out. We can only contact them via email and their response is slow.
Previous issue: We have booked domestic tickets from Tokyo Haneda to Asahikawa in Japan airlines for tomorrow but till now yet to receive the e-tickets. We just checked with Japan airlines physical ticketing counter and they advised the booking is not confirmed due to no payment received from your company. Please help to resolve this and provide us the etickets!
14 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your thoughtful evaluation and suggestions. We will continue to improve the customer service experience.
Welcome to choose VakaTrip again~
Have a nice day!
Vakatrip CS Team
Don't ever book here this a scam!!!
14 dicembre 2024
Non scritta su invito
Risposta di Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We have not found any valid orders associated with your name Chin yat Min, nor any records of you sending through the customer@vakatrip.com official website email.
Please provide the departure place, destination, departure date, flight number, or the 13-digit electronic ticket number of the VakaTrip website, and we will assist you in verifying the problem you mentioned.
If it is really our problem, we will also give you a reply here.
If it is not our problem, we have the right to retain your comments and file a complaint against you for malicious defamation.
Finally, we need to clarify that we are a compliant OTA website, not a scam website as you said. Everyone has their own judgment, and there is no need for you to make a public reminder.
Best Regards
VakaTrip CS Team
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