Utilita Recensioni 323

The worst electricity and gas company I have ever seen in my entire life. Very slow and bad customer service with sleepy and inexperienced employees, very bad ‘terrible phone and online payment system. Expensive bills for customers without any accounting and I recommend never subscribing to them. Really, unfortunately, for such a bad company.

Installed a smart meter for pay as you go but will not accept payment code due to a technical problem
Customer service is terrible from a call centre wasted 2 hours trying to get this sorted
I just get cut off when pushing the option button to get this sorted
I now wish I used another energy supplier

I put in an official complaint with Utilita and was told I would be called within 24hrs… that didn’t happen so I called them again only to find my complaint had got cancelled…
All I want to do is change my supplier and they are making it so stressful. I will never recommend Utilita to anyone.

New to pre paid meter and Utilita it’s an absolute nightmare.
I gave my details , operator took them down wrong. I rang again as I couldn’t get on the app to top up my meter then the line was cut during the conversation.…. I kept getting buttoned, almost 2 hours later I have not managed to top up🤬

The way they conduct in-person sales visits is awful. I was made to feel unsafe due to deliberately unclear and ambiguous language. I thought I was just being given the sales spiel but the 'engineer' walked into my house uninvited and, before I know it, their call center are ringing me to confirm that I'm swapping providers and ask about an install date! When I told them no, and said I felt blindsided, he made a very swift exit from my property. Avoid at all costs!

Trying for hours to make contact! Every time I get through I am cut off! I am sick of them taking money off me! I was suppose to get a new piece of equipment a year ago! After many calls! Nothing! One lady I talked with did not have a clue what I was talking about! After about 45 minutes I gave up and terminated the call!

Contacting Utilita for other issues,(26th/28th Jan 26) whilst on the calls asked about WHD, was told twice it will be emailed by 30th. Found it had been sent on 23rd. Spent 4hrs Friday afternoon going around 12 PPstores who all refused. Finally found they accept in ASDA. Travelled 4miles and the vouchers were rejected, had no value. Spent 75mins on the fone and not answered, went on the chat for 45mins to be told try another store or contact DWP as they give out the vouchers then agent ended chat. Disgraceful

Don't get with this company you book day off work unpaid for meter install and they change the day without informing you then your down a full day's pay im definitely leaving them

This company is shockin they hav now give me 4 different excuses regrading my warm home discount 1 I would get it by email 2 will be sent in post 3 we not started sending them out yet which is a lie n finally the last one 2day 4 your a billed customer it will get added 2 your bill never been a billed customer ever always top up by the app was a pay as u go i left them in Dec n now Yet again there tryin every excuse not to pay the whd to customers yet again this needs sorting i dnt need this stress

After 5 mths of torture the Ombudsman directed them to pay me 200 on the 5th Jan within 14 days. Not had it.

It has made me ill. They are scammers and criminal. As a VPR I was left for 79hrs in Nov with no electric and no hot water. I had to take my medicine outside under a street light. One of the 23 calls made during the time I was offered 40 compendation by an illiterate moron and turned it down . 7 days later they rang me at 8pm to offer me 30 for inconvenience. Turned that down. How on earth is the Energy Secretary allowing these people an operating licence ? I am convinced this is a criminal enterprise and I wish hell unleashes it's vengeful best on any and all of them.

Got a whd voucher for paypoint. Local shop wont let me cash it as its too much money. Gonna have to travel which will cost money and try and find a shop that will accept it.

Absolutely horrendous! I have been with utilita for 8+ years and never had an issue until my in home display has stopped working as half the screen is visible. Believing this is an age issue as it has sat happily on the windowsill for all that time I tried to get in contact yesterday. No reply whatsoever from either the chat or call and then the offices closed. Again today the chat took 45 minutes for an initial contact back from an agent and during that time tried to call...20 mins and still no answer.
Finally got an answer on the chat and I was unsure whether I was speaking to ai after being transferred to an agent, a child or someone completely incapable of the English language who made absolutely no sense. Advised "has to be sent back as there has been a charge of 39.99" and seemed they had made this charge already without any communication with me first (apart from the AI questions prior). I then advised I didn't understand for him to then say there is a charge applied once a new display is sent out and then I need to send the old one back. If they then investigate and they think I might have broke it the charge will apply. I know I haven't damaged it but from lots of reviews online I can see that despite the fault the customer is always charges regardless. He proceeded to tell me when advising I couldn't understand what he was trying to tell me that "We have rules that we have and we have rules sorry" Safe to say after all these years I will be leaving as will not be paying for a new in home display when mine has malfunctioned after over 8 years. Day to day is perfect but if you have an issue be prepared to be left incredibly confused and annoyed

Avoid Utilita like the plague. They have got to be the single most difficult, unresponsive, expensive scamming company I've ever had the displeasure to deal with. Absolute cowboys and a disgrace to the energy industry. A stain on Britain.

Call, navigate the appalling menu, reached dead end as no option to speak to someone without information so just met with silence. Call again, try different options, eventually get connected, get disconnected, no call back, call again, connected but just sounds of call centre. Repeat. Call again, get through to lovely Scottish lady in sales who tries 5 times to connect me, gets same result and says, 'I'm sorry, they're just not answering or they just hang up. That's terrible.' She's right.

Worst company ever rip off I’m leaving il never go with them again

150 pound cold payment i contacted them 3 times say i will get it wednesday not received then Thursday not received then friday not received but they say not got it from goverment it says on line they clear your debt on meter which I had 19.40 on meter says they clear that then u receive rest on meter and they have received from goverment well guess what they have cleared my debt of 19.40 and kept rest and not giving me it and doesn't look like they are gonna iv contacted ombudsman and sent all evidence i jace to them this company should be shut down their just keeping the money and not paying to every person who's entitled to it only so many so can cover up the fact they pay it over need to look into the energy company and shut them down soon as this issue gets resolved im leaving this company been with them years q loyal customer and get treated like this its wrong also meter keeps changing so I believe charge me more electric and keep putting me in friendly hours all time when there's money on meter this company does not care bout its customers just cares bout filling their pockets with other ppls money

Would like to know where the rest of my whd is? Seen as the little debt I had came off days ago, now I’ve had to power up for electric and get financial help for gas. I’ll be making a complaint.

leaving as soon as we move home at the end of the month. , hours lost on hold with chat and calls to resolve issues.

if you invest in an easily accessible customer supporter im sure you would be a 5 star company

Absolutely shocking company. How they treat customers. They also got another trust pilot account. Please also leave your bad reviews there too

Should of got warm discount all I had to clear in debt is 25p they took that lady yesterday told me it looks they credited your account by 25p instead of rest £149.75 been told today could be waiting till end of month. Its not just me it's happened to. 1st discount in years and it goes walkies and company holding money back for some reason. If could leave I would do