Worse than Canceling a Gym Membership during COVID
Absolutely awful!! They were charging us $90 a month, and even at such a high price, they wouldn’t even let us change the music unless we paid an extra monthly fee. The music they chose for us was inappropriate, filled with NSFW material. This is a family-friendly restaurant we’re running! Even so, no business would allow curse words and inappropriate themes in every other song playing in their building!
We tried to cancel for FIVE WEEKS. Every time we called customer service — which was at least three times a week — they would hang up on us or say that they couldn’t cancel until their manager came back from their meeting. Well, five weeks later, we knew that was a lie; no manager is always in a meeting for five weeks straight. We told them that we’re staying on the phone with them until the manager came back. Two hours later, they still couldn’t get the job done. They also hung up on us again. So, we called the bank and did a chargeback to force them to cancel.
Lesson learned here, don’t sign with Mood Media. And if you want to cancel, call the bank for a chargeback — NOT MoodMedia’s customer service. We’ve been using Spotify and Amazon Music ever since, and those have been customizable and much cheaper options for us.