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Valutata 1 stelle su 5

They are an awful bunch to work for as a driver they got the drivers breaking their back day in and day out working them like donkeys on their own by breaking the low as the health and safety unfor... Leggi di più

Valutata 5 stelle su 5

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di gestione dei rifiuti
  2. Servizio di raccolta rifiuti

Scritti dall'azienda

Welcome to the next generation of waste clearance


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

226 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(226)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very quick and efficient

Very quick and efficient. Made the booking and 3 hours later the bed was collected. Good customer service. Would highly recommend!

30 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Ian, Thank you for the excellent review!

Valutata 5 stelle su 5

Amazing and extremely competitive

Amazing and extremely competitive. Quotation was given in 10mins through WhatsApp. Booking was so simple and took a minute or two to complete.

On the day, I had got the text throughout the process and the staff came and picked all the rubbish up in a professional manner. Will definitely use these guys again!

30 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Clifford, Thank you for the amazing review! We look forward to your next booking!

Valutata 5 stelle su 5

Super helpful and responsive on the…

Super helpful and responsive on the phone, even though I had to amend the order a few times, and it all couldn’t have been easier. The driver was lovely and would 10/10 recommend these guys.

27 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Rose, Thank you for the amazing review!

Valutata 5 stelle su 5

Good Service

I was very impressed with the efficiency of Nic, in and out in less than 10 minutes. Also very careful to avoid waste contaminating the clean areas in my home. Oh am very please and will use Urbin again.

23 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Thank you for the amazing review!

Valutata 5 stelle su 5

Amazing

Amazing. Zero fuss

21 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Laura, Thank you for the fantastic review!

Valutata 5 stelle su 5

Excellent same day service

Excellent same day service. I booked the collection at 11.40am and a large sofa and chair were collected by 2.30pm. Would definitely use again - a friendly and efficient service

20 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Thankyou for the amazing review, "Have a rubbish day!" Urbin.

Valutata 5 stelle su 5

These guys are just spectacular

These guys are just spectacular - different operatives each of three times now, but all on time, you see them arrive on the approach to arriving, get messaged. Best of attitudes - always 'can do' and the price more affordble than other many options I've used to shift stuff from one place to another, or get rid of big stuff. Cannot recommend Urbin more highly - a great find.

19 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Ronan, Thankyou for the fantastic review and the many orders. We look forward to you next order! "Have a rubbish day!" Urbin.

Valutata 5 stelle su 5

Very Professional from start to finish

Requested a quote on a Sunday morning but wasn’t even expecting a reply on the weekend, but Charlotte replied on the same day and was apologetic for the delay (which there was none). Service was very prompt and the collection was made within 30 mins. I will definitely be using their services in the future. Very pleased

18 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Stef, Thankyou for the review, happy to hear the service was excellent!

Valutata 5 stelle su 5

Feeling very lucky for finding these…

Feeling very lucky for finding these guys! Super friendly, punctual and the best price I came across. £35 for a mattress. Less than half than other companies. Recommended.

18 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Rona, Thankyou for the review and we are happy to know our prices are great!

Valutata 4 stelle su 5

Fantastic service.

Fantastic service and came the next day. Quick, polite and efficient. Little bit on the pricy side though, would have been 5 stars if it was a bit cheaper.

18 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Lisa, Thankyou for the positive review!

Valutata 5 stelle su 5

Highly recommend

Easy to book, gps updates on arrival time, Nic was super efficient and very polite and friendly. Will definitely use them again. Thank you so much!

18 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Thankyou for the amazing review, I will let Nic know about this review!

Valutata 5 stelle su 5

Absolutely brilliant service

Absolutely brilliant service. I was concerned that only one person attended site to remove a large fridge from that third floor of a building with no lifts but it was done with great professionalism and a smile. We will certainly use Urbin again.

18 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello John, Thankyou for the review, I have show this to the driver and he was ecstatic!

Valutata 5 stelle su 5

Tip Top Service

A very good experience from the Urbin team. Reliable and professional! This is my second job from them now and I probably won’t go looking anywhere else for household waste disposable.

Very happy with the service. Highly recommend.

18 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Helo Naz, Thankyou for the review and we look forward to your next order!

Valutata 5 stelle su 5

Great service

Great service, seem less from start to finish.

The website and tracker service made everything so simple

17 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Tomas, Thankyou for the review, happy to hear our system is doing it's job!

Valutata 5 stelle su 5

Excellent service

Excellent service. Would 100% use again

17 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Tom, Thankyou for the review! We look forward to seeing you again.

Valutata 2 stelle su 5

Job done, but unprofessional and door damage.

Had a three-seater sofa removed. This was clearly a two-person job but only one person arrived. Fortunately, it wasn't a problem for me to help out, but they should not have assumed that. No-one checked. The one guy that did arrive was quite rude. Okay, there were no pleasantries - I don't mind that - but he evidently hates his job and doesn't attempt to hide it. He even received a phone call during the job and hurled a load of abuse down the phone in front of me. Not only did he have an aggressive manner, but he was in such a rush that he was not careful when maneuvering the sofa around corners and doorways. There is now a nasty deep scratch in my front door. I gave two stars because the job was completed at a competitive price of £65. But I would advise people to find another company at a similar price point.

16 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello Simon, I'm sorry to hear you have had this experience. I checked the job and on that day we did not have enough people in for a two man team, for this we apologise. As for our driver who did your collection I find it shocking to hear he was rude and this is very unlike him as we have had plenty of 5 star reviews about him. If you would like to discuss the Issue further please contact me : cameron@urbin.co.uk to discuss event. Thanks Urbin.

Valutata 5 stelle su 5

Great service. Recommend

Requested disposal of wardrobe unit (sadly no charity shop would take even though it was good!! )
Very prompt courteous service. Was kept updated about driver’s arrival time
Great service. Recommend them

16 luglio 2022
Non scritta su invito
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Risposta di Urbin London Limited

Hello L S Kent, Thankyou for the great review!

Valutata 5 stelle su 5

Really good service

Really punctual and communicative! Excellent service.

15 luglio 2022
Non scritta su invito
Logo di Urbin London Limited

Risposta di Urbin London Limited

Hello Francesco, Thankyou for the review, happy our service was excellent.

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