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Upper Street Home Recensioni 

54
•
TrustScore 4.5 su 5

4,5

Negozio di casalinghi
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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered a product from this store and it was delayed by the courier. I contacted the store and they despatched another one without question. I consequently received the first one and offered to retu... Leggi di più

Valutata 5 stelle su 5

The item was competitively priced, well packaged, had a nice look and feel to it. Emails arrived at each stage of it journey. Unfortunately the carrier company Evri didn't fare so well, on note throu... Leggi di più

Valutata 4 stelle su 5

Love the products and speedy delivery - I knocked off a star because, although 75% of packaging was paper or cardboard there was also about 25% polystyrene. Perhaps a bit harsh of me and would have g... Leggi di più

Valutata 5 stelle su 5

Great product competitively priced. Looks really good and was packed extremely well as it was fragile. Was dispatched very rapidly - I did order two teapots but only one was sent, however, I receive... Leggi di più

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

Upper Street Home is a brand born out of a passion for beautiful home accessories and an insatiable desire to share them with the world. For over 20 years, our founders have travelled extensively throughout Asia, sourcing the finest home decor products for our own brands, as well as for our customers and retailers around the world. Quality should never have to come at a premium. Upper Street Home offers exclusive designs for your home and garden that showcase exceptional British design without breaking the bank. Our commitment to affordability ensures that you get the best value for your money. Upper Street Home prides itself on being a go-to destination for homeowners who seek direct access to exceptional British brands. Our mission is clear: to help you style your home and garden with unbeatable value and uncompromising quality. But what sets us apart from the rest? Everything Made Only Once One of our core principles is our commitment to uniqueness. When an item, style, or colour becomes out of stock, we never reproduce it. This exclusivity ensures that your home decor remains one-of-a-kind and truly reflects your personal taste. Why choose us: * We are the destination for discerning homeowners who appreciate direct access to exceptional British brands * We offer exclusive designs for your home and garden that showcases exceptional British design at unbeatable prices * We help you to create a space that reflects your discerning taste * You bypass the middlemen and inflated prices by being able to buy quality products direct from the maker * We are the Home of Exclusives

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(54)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 1 stelle su 5

Poor Customer Service for Returns

I purchased two 16-piece dinnerware sets but wanted to return one as I didn't like the design and part of the order was missing. The missing items turned up two days later and Upper Street provided a link for free Evri returns, which should have been straightforward.

I booked collection on January 20th for 27th January. The courier didn't attend. Initially, Upper Street refused to take responsibility for rearranging collection, insisting I had to rebook which meant I would have to pay for returns myself - despite having already provided free returns.

When they eventually took responsibility and gave me a new collection date (4th February), the Evri driver arrived but none of the original labels would scan, so he couldn't take the parcels. The driver informed me that collections "never come through to him" on the island - a regular problem.

I have now requested new labels from Upper Street so the parcels can finally be collected. This has been ongoing for over two weeks, with parcels sitting in my porch, and Upper Street slow to help throughout. As the company with a trade account with Evri, it is their responibility to liaise directly with the courier to resolve failed collections, rather than expecting individual customers to navigate a system that doesn't work for lone senders. They should perhaps also reconsider working with Evri whose own customer service is appalling. The only people I've dealt with who work for Evri who are any good are the couriers who live and work on the island.
The dinnerware itself is fine, but the returns process and customer service have been extremely poor. I would be wary of ordering from Upper Street again given the difficulty in returning items.

4 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

I ordered a product from this store and…

I ordered a product from this store and it was delayed by the courier. I contacted the store and they despatched another one without question. I consequently received the first one and offered to return the second one but was told to keep.it as it was Christmas! I was delighted with the product and think that the customer service is second to none, and shall be ordering more products in the future. It's great to know that there are still some stores that put the customers first.

2 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Stunning blue mug set

A beautiful set of blue mugs which are great quality and look really good on my dresser. Service from this company was very good. Not over packaged which is great and prompt delivery.

13 giugno 2025
Valutata 5 stelle su 5

Everything great

Fast shipping, great customer support.
Everything was great.

12 maggio 2025
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Risposta di Upper Street Home

Thanks for the lovely feedback!

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