As an e-commerce founder, I just want to echo the 1 star reviews here. I’ve employed a lot of agencies in my time, and Underground Ecom were by far the most expensive and delivered the least in terms... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We work alongside Underground Ecom on several shared clients at Opensend, and they’ve consistently been one of the strongest agency partners we collaborate with. Their team knows Klaviyo and retenti... Leggi di più
L'azienda ha risposto
Ismail and the UE team have been wonderful partners for our brand. They’re responsive, dedicated, and always looking out for our best interests. Knowing they’re working hard for our brand every day gi... Leggi di più
L'azienda ha risposto
Very good CRM Audit. We asked Underground to audit our Klaviyo account, and it was very thorough. They went through our flows & campaigns and gave us good insights to fix some problem we've been h... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We help brands to build highly profitable relationships with their audience by using tried and tested, data driven email marketing strategies that helps to drive serious increases in their revenue. We’re obsessed with success, and we work with an all hands on deck approach to deliver excellence as standard. We never make excuses - we’ll do what needs to be done to get results. We work with partners, not clients; and we put our partners first.
Informazioni di contatto
Suffolk House, George Street, CR0 0YN, Croydon, Regno Unito
- 02031484557
- info@undergroundecom.com
- undergroundecom.com
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Lots of underhand goings on
Lots of underhand goings on, lots of mistakes and no accountability.
The team at Undeground Ecom does an…
The team at Undeground Ecom does an amazing job. They do what they say, they deliver on the results! 5 out of 5 experience. Will be working with them for the long haul.
Great Service!
Working with Mike and the team was an awesome experience. In an industry known for empty promises, they stand out by exceeding expectations. Their team not only delivers expert email marketing but also partners closely to ensure your success.
What sets UE apart is their exceptional people. Mike and the team impressed with their clear communication, transparency, and unwavering commitment to our success.
Thanks, Mike and the whole team, for redefining professionalism and excellence in client care. It's been a pleasure working with you!
Great Service
We worked with UE to setup core flows, all lists/segments, and manage our campaigns. Very happy with the team, Mike & Radmila, always went above and beyond to help.
Exceptional Email and SMS Strategy Partner!
We have been using Underground Email Services for a while now, and I am incredibly impressed with their comprehensive approach to email and SMS strategy. From seamless sending to detailed reporting and audience list management, they have exceeded all my expectations.
Underground Email Services have proven themselves as an indispensable partner in our marketing efforts. Their expert team understands the nuances of crafting compelling email and SMS campaigns that truly resonate with our audience. We've seen a remarkable improvement in engagement since we started working with them.
Their sending process is seamless and reliable. Whether it's time-sensitive promotions or scheduled newsletters, Underground Email Services ensures that our messages are delivered promptly and efficiently. The fact that we can trust them to handle our communications effectively has been a game-changer for our business.
One of the standout features is their robust reporting system. They provide in-depth analytics that allow us to monitor the performance of each campaign. This level of transparency helps us make data-driven decisions and refine our strategies for better results. The insights provided by Underground Email Services have been instrumental in optimizing our outreach efforts.
Maintaining a healthy and growing audience list is crucial for our business, and Underground Email Services excels in this area as well. They employ effective list management techniques, including regular cleaning and segmentation, to ensure that our audience is engaged and relevant. This proactive approach has significantly contributed to our list's health and growth.
Furthermore, their dedication to customer support is commendable. Whenever we have questions or need assistance, their responsive and knowledgeable team is always there to help. It's clear that they genuinely care about our success and go the extra mile to ensure our satisfaction.

Risposta di Underground Ecom
Excellent experience and service
Underground Ecom is everything I had hoped for but almost didn't believe was possible in a marketing agency: responsive, friendly, flexible, diligent, creative, proactive, accountable. It's unbelievably enough been enjoyable to work with them, and that has a LOT to do with the account managers we've had, who have really been advocates for us and worked diligently to improve our email program.
Mike is the man!
I must admit, I approached Underground Ecom with a healthy dose of skepticism. In a world filled with grand claims and empty promises, it's rare to find a company that truly lives up to its word. But let me tell you, actions indeed speak louder than words, and Mihajlo and the team at Underground Ecom have completely won me over.
From the moment I engaged with them, it was evident that this was a company that takes its commitment seriously. Mihajlo's dedication and passion for what they do are simply outstanding. Not only are they experts in their field, but they also have a genuine desire to see their clients succeed.
What truly sets Underground Ecom apart is the people. Working with Mihajlo has been an absolute delight. Their communication, transparency, and willingness to go the extra mile make them not just a great company, but incredible partners as well.
I'm thrilled to say that my initial skepticism has been completely shattered. Underground Ecom has proven time and again that they are a force to be reckoned with. If you're searching for a company that delivers exceptional results and treats you like family, look no further than Underground Ecom.
Thank you, Mihajlo and the Underground Ecom team, for showing me that true professionalism, integrity, and genuine care for clients still exist. It's been an absolute pleasure working with you.
Love Adam The Discount Dragon
Professional email marketing for months
UE is extremely professional, we have been clients for months and feel well taken care of. We have achieved great numbers with the help of UE and have been able to take our brand to the next level. The regular calls are extremely useful, plus it's fun to talk to the participants. Aleks and Vanja have become very close to our hearts! Overall, we are very satisfied and can only recommend it!
Excellent CRM agency
Excellent agency - great service, very responsive, creative and technically strong, I always felt like their only Client which is always a good sign.
Since we started working with…
Since we started working with Underground Ecom in October 2022, we have seen a significant increase in our email marketing revenue, which has generated a very positive ROI and helped with the expansion of our business. The team are very, very responsive and helpful and it is a very pleasant working relationship. Based on my experience, I would strongly recommend.
Underground team specially Ignacio have…
Underground team specially Ignacio have been a pleasure to work with. Professional, organized and efficient. This is a great organization to work with once you are ready to scale your e-commerce brand. We have nothing but good things to say about them.
My Klaviyo account in good hands
Been using Underground Ecom since December 2022 with a huge increase in sales, my team and my contact Nicoleze Slabber at UE is handling all my Newsletters and settings for Klavioy with amazing result for flows, signup, and sale from newsletters, looking forward to seeing the sale for the Black Friday season
3+ YEARS Managing Our Account
Been a customer for over 3 years, nothing but great experiences! The aesthetic, functionality, and performance of the team and its content is very high level. I would recommend Underground Ecom to others without hesitation.
Working with underground has been such…
Working with underground has been such a great experience. Mike and his team go above and beyond to take care of their respobsilities. The team has been so easy to work with and they put a lot of care and dedication into putting out their best work for the brand. They have increased our statistics drastcially since working with them and continue to impress us with their professionalism and perfectionism.
We have been working with them for over…
We have been working with them for over a year. We have 3 stores and work with 2 different teams. Both equally amazing! Can't recommend them enough. Amazing at what they do and even more amazing as people.
Impactful and quality work driving results
Mike and his team do outstanding work. They are lifting a lot of work load off of our internal team and delivering beautiful designed and strategic email campaigns and flows. Most importantly we are seeing an increase is our repeat purchase behavior and this is coming from all the work to build out the overall email strategy. Highly recommended.
Great experience
Great experience, Mike our client manager goes above and beyond to help us. There is nothing he and his team can not do!
Have been using UE for a year now and…
Have been using UE for a year now and im super impressed with the service!
Did what we couldn't and more!
As a small business owner, we have been reached out to by MANY companies trying to sell their services and charge an arm and a leg for services we didn't need or that were not tailored to our business model. UE reached out and spoke with us about specific business needs and listened to our feedback and molded their services around what we need. They provided fair pricing and quality content and services. We have seen a spike in online sales and returned customers due to their campaigns. I would highly recommend this team to any e-comm business.
Simply brilliant!
We've tried several similar Companies who all tended to have the same bad habit... Set up our flows and campaigns and then just sit back. Underground are not like that. They constantly monitor all KPIs and are always tweaking and improving our campaigns. They also keep very up to date with new technology, methods, plug-ins etc. to improve us even further. They treat our Company as though it was their own. They are simply brilliant.
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