ukcaravans4hireRecensioni 

Straight forward and honest deposit refunded promptly

Do NOT book through them. If I could give them negative stars I would. Before the Sykes takeover everything was great, but the way they now treat owners is terrible. The platform to manage your listing is shocking, it’s so bad that you cannot manage the listing yourself. Everything is done through them when they be bothered to answer the phone or respond to messages. Awful is an understatement.

As an owner the transition to Sykes has been a disaster. The website is poor. Options are limited. Sykes has sought to take control of what owners can do with the listings.
I read many comments here from owners and guests and sympathise with them all. As an owner I had to hide all availability as soon as the transition happened as I could not control the availability calendar which had not transitioned the existing availability calendar correctly to the new platform.
That itself proved to be very painful and difficult.
I did manage to reach Sykes and continue to await a return call from them to resolve a number of issues - none received after a month of waiting.
I have since sent a message requesting to be delisted. This is being ignored.
We are still trying to take our caravan details off the new Sykes website but cannot get a response from them. fortunately we have managed to hide it from view to avoid double booking requests.
The transition has been very badly managed. The website has very limited administrative capability. In fact Sykes have sought to take a lot of control away from owners. I understand many are disappointed and frustrated with the new site.
Sykes are also seeking to take a lot of control away from owners and dictate how owners control their listings and pricing etc..
The UKcaravans4hire Company that sold their company seem to have abandoned caravan owners.
It is saddening to read the bad experience guests have had booking through the new Sykes platform. There are other sites to book through which provide a much better direct owner experience for guests. I recommend contact through those sites.

The system now since they changed web page and totally controlled by Skyes it's a disaster of a system it's none owner friendly and there cancellation charges and terms are shocking as the want full control so owners can't really use there own caravans keep away from this platform is you are a owner wanting to rent out. sadely at them until they sort out there issues with way they operate with renters we wont be returning we already removed out adert

Terrible website. Advertises places that aren’t available, only to notify you once you’ve paid your deposit. I’m not the only one, same issue with friends who have used the site. And good luck trying to get hold of someone for a refund. Almost 2 months after paying and still waiting for my refund.

Caravan booked via these people/sykes cottages (related company)
Booked for Mon 27th and received an email on Thurs 23rdevening cancelling this. Disappointing as I had chased up the week before where to collect keys, then on the Mon to be told leave it until Thurs 3 days before we were due to arrive we should be contacted (I did get a little suspicious and asked if this was a legit caravan) to then receive an email late at night to say cancelled.
Grandkids so upset.
Not sure if caravan owners are checked out properly before advertising.

AVOID AT ALL COSTS!!
Wouldnt even give 1 star if didn't have to! Made a booking at the weekend for today (24th Oct) paid in full received the confirmation which stated to contact the owner for key. This is when we realised there was no info on the owner. After a rigmarole I eventually got through to Uk Caravans and explained, they said they would email owner, after still no contact from owner rang again Tuesday, lady left vmail an re emailed, still nothing, rang Wed, put through to Sykes was told the Owners were Verified, been with UKCaravans for a few years and do not have to give any info until an 1hr before check in. Explained I understand that but would be common courtesy to at least drop us an email to reassure us it wasn't a scam, said we would wait but if any problems come today then I would take things further as I have been ringing for days with my concerns. Yesterday at 15.53 we receive an email from UKCaravans to inform us that our holiday has been cancelled due to the dates now being unavailable! Sent my husband alternative accommodation links (as if we would even book through them again!) Yet when rang for refund this morning the refund had already been processed. When you ring your on hold trying to get through for at least 20mins at a time, Whatsapp that they advertise on their site is non exsistant I had to google one for Sykes and they dont even open them let alone reply absolute sham of a company and will never use again.

Great site. The caravan we stayed in was lovely and very reasonable priced for 10 nights. I have used this site before.

I booked a caravan through UKCaravans4Hire for the upcoming weekend and paid in full. Within minutes, the owner contacted me directly to say they no longer list their caravan through the site and had previously asked for their listing to be removed. This left me without a holiday just days before I was due to travel.

I submitted a complaint through my account, but received no response. With no clear contact details available, I had to search online for a phone number. When I called, a staff member said they would contact the owner to verify my claim and call me back - but I heard nothing.

Later that day I spoke to a different staff member who offered either a refund or to transfer the payment to another booking. I asked for links to other caravan options in the same area, but the ones they sent we 30-40 minutes away and not suitable. I found another caravan myself on their website and asked if my booking could be transferred to that one, but I got no response. I decided to request a refund and book elsewhere as confidence in my booking being sorted by Friday was lacking.

The next day, I called again and was told they wouldn't issue a refund until the owner confirmed the booking was invalid. I explained that the owner hadn't responded the day before, and asked what would happen if they didn't reply for weeks - my money would essentially be held to ransom. I stated the matter should be between them and the owner and not involve me.

The staff member was abrupt, stating she wouldn't risk her job issuing a refund without confirmation or speaking to a manager. I asked to speak with their manager but was refused, stating they would call the owner then call me back straight away. Again I received no follow-up call and they still have my money.

This experience has been stressful, time-consuming and disappointing. I expected better communication, accountability and customer care from a company that facilitates holiday bookings.

Lovely, easy service thank you

Great choice of locations & easy booking website 100% safe & secure

Logged in to see booking had been cancelled.
No email or correspondence regarding this.
Called customer services to be told the owner had cancelled due to the move to Sykes - and had increased the price for the same week!
No automatic refund issued, and no email or correspondence telling us our holiday had been cancelled.
Caravan ref 6620 Pinewoods Wells-next-the-sea.
Shocking service, will never use again.

Very easy to search & locate exactly what you would want.
Will use again.
Excellent

Very easy to book very nice
holiday and great caravan but be careful as it says pet's go free but they still take the money and don't give it back they say it's because it's more cleaning yer right

Absolutely terrible experience with this company. I booked a caravan on Monday. Paid in full got an email today cancelling the booking. I managed to book another caravan today.paid in full 20 mins later I get a call from the caravan owner cancelling the booking as it’s double booked. I’m now down £632. No holiday and I can’t get to speak to anyone to resolve this. On hold. For 1 hour. Left voicemail. No response

excellent experience easy booking and a wonderful stay

Payed £400 for a caravan last week with in a day it was cancelled by the owner and now I’ve messaged called tried ringing the camp site to no answer it’s a total sham I’m informing the bank that it’s a fraudulent set up
Mr Duffy
Booking cancelled 9F2YI-25-Sa

Ive made a booking which was cancelled by the owner as it was already booked. Been trying a week to contact someone to arrange a refund. No reply from messages, emails and the phone never gets answered. Im now being reminded to pay the balance for a holiday i know I cant have. The new site is rubbish. Cant contact anyone until balance is paid for a holiday I know im not getting. Change back to the old website as this worked fine for every other holiday ive booked. i need to speak with someone urgently regarding this.

can someone please help me with my booking

for days ive been ringing the number on the website - hours on hold voicemails left and no one picks up

booked my first caravan holiday with you , no info or numbers for the booking or caravan owner and no way to get in contact with you , whatsapp link doesnt work . getting no where . no help available

As an owner, the transfer to Sykes is negative and now expected to rent out less than what the site fees cost per period.

I will cancel all adverts with yourselves