I have not received the order yet. UPS is supposed to phone me to get an access code for the delivery address to deliver but they have not phoned me. I can therefore nor rate the service because I h... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
They don’t clearly state “duties” are extra and above what they charge for ‘shipping’ - 3 belts aren’t worth 100$ in shipping and taxes. And don’t blame my president- I’ll buy American! In response to... Leggi di più
L'azienda ha risposto
Purchased a leather wallet. Really appreciated the classic design, but with the option of boldness. Although I didn't go for the small enamel badge (the negroni was tempting), I opted for the bold... Leggi di più
L'azienda ha risposto
Have purchased from Tyler & Tyler on a few occasions now - lapel pins and cufflinks. Purchases always arrive promptly and safely to my home in Australia, and are always wonderfully finished and beaut... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
TYLER & TYLER comes from the stable of a British family-controlled Birmingham based manufacturing company that have been making men’s fashion accessories for some of the UK’s leading Fashion Designers since 1969. The company itself has actually been e...
Informazioni di contatto
Winster Grove, B44 9EG, Birmingham, Regno Unito
- tylerandtyler.co.uk
4,5
Eccellente
223 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Substantial
Substantial, well made belt and tie, carefully packed and sent without a problem
21 novembre 2025
Risposta di TYLER & TYLER
Thank you for your lovely review. We look forward to welcoming you back to our webstore again soon.
I paid the delivery in France
I paid the delivery in France. Then before receiving the belts, i have to pay a custom tax : 42 €. It's too much. I'm not happy at all. It's robbery.
5 novembre 2025
Risposta di TYLER & TYLER
It clearly states on every product page on our webstore and on our delivery terms page “Please Note it is the customers’ responsibility to cover any duties and fees levied by their own country”. We are sorry to hear that you are unhappy, but it is completely out of our control what French Authorities wish to charge you. To state robbery in your review and give us 1 star is unfair when our webstore is very transparent about such matters.
Risposta di TYLER & TYLER
Thank you for your kind review!
I really like quality of leather and…
I really like quality of leather and overall finish of my wallet. But its pockets are too small. Cards are not going in and out easily. I doubt it was measured and tested.
6 ottobre 2025
Risposta di TYLER & TYLER
Thank you for your review. We are pleased to hear that you are happy with the quality. We have been using the same leather cutting tools on our leather wallets since 2014. This ensures that all our wallets are identical in production. We have sold tens of thousands of wallets during this time and no one has ever had an issue with the card pocket size. All our products are tried and tested. If the pockets were too loose the cards would fall out. You will find with use the leather will stretch slightly once it is accustomed to how many cards you put in and removal will become easier without them falling out.
Item never arrived
Item never arrived despite an email saying it was delivered and no one seems to know why! This was a birthday present and I’m now told item is now out of stock so I can’t reorder only get a refund which would probably take ages to be processed!! First time of using this company…….and the last!!
11 luglio 2025
Risposta di TYLER & TYLER
Hi Ian,
We are extremely saddened at the review you have left us.
You will have received the trust pilot review invite email automatically as our website shares information with UPS which shows your order as delivered.
We have acted honourably – your order was fulfilled by us in good faith.
The issue is the error of our courier which we are trying to sort out for you.
Your purchase was from our stock clearance sale and the belt had a 40% price reduction on it. We offered you an immediate refund or a replacement belt for the full price belts in our current collection at £45.00 and to send it on next day delivery service on 22/7/25 - something that you fail to mention in your review.
You chose not to accept our offer and asked us to investigate the issue with our courier which we are still in the process of doing.
We are a small family business and we have worked extremely hard to build our excellent trust pilot score and a 1 star review for something which we are trying to rectify for you is quite unfair. You have actually lowered our score.
We have issued you with a refund. The monies should be back on your payment card within the next couple of working days.
Best wishes
Team TYLER & TYLER
Risposta di TYLER & TYLER
We are pleased to hear you received your belt safely and that you are happy with it.
Best wishes
Team TYLER & TYLER
Excellent products…!!!!
7 luglio 2025
Risposta di TYLER & TYLER
Thank you for your kind review!
Best wishes
Team TYLER & TYLER
Quick and efficient service my goods…
Quick and efficient service my goods arrived following day
11 luglio 2025
Risposta di TYLER & TYLER
That's good to hear!
Best wishes
Team TYLER & TYLER
Exceptional quality products
Exceptional quality products. Feels good to be supporting a British artisans.
1 luglio 2025
Risposta di TYLER & TYLER
Thank you for your kind review and for your support!
Best wishes
Team TYLER & TYLER
Positive experience buying online and I…
Positive experience buying online and I received a great product.
24 aprile 2025
Risposta di TYLER & TYLER
Delighted to read your review! Thank you!
Best wishes
Team TYLER & TYLER
The woven belts are very well made…
The woven belts are very well made although quite costly, this is the third belt I have purchased.. The previous navy one I purchased had brown leather trim which I personally found more to my taste than the blue leather...
14 aprile 2025
Risposta di TYLER & TYLER
Thank you for your review/feedback and repeat custom on our belts. We believe our belts are very reasonably priced especially for the the high quality leather and materials that we use in their manufacture. The leather colour was changed to match the fabric colour based on an on-line survey that we did where the majority of voters voted for this.
Excellent
My order was processed very efficiently and it arrived promptly, well before the date expected. The keyring I ordered was beautifully made and will make a lovely, long lasting gift.
11 aprile 2025
Risposta di TYLER & TYLER
Thank you for your kind review. We are delighted to hear that it makes a lovely, long lasting gift!
Great product delivered promptly
Electronic business cards are convenient but a good business card plucked from a classy card holder and delivered face-to-face trumps convenience. This is a great design, high quality product and worth the money. Delivery was exceptionally quick. Thank you!
7 marzo 2025
Risposta di TYLER & TYLER
Thank you for your lovely review. We are delighted to hear that you were happy with your business card holder and our service. Like you we think a business card holder really adds to the presentation of a card when delivering it face-to-face.
Great accessories.
Elegant, well-designed accessories for the modern male. First class service too.
5 febbraio 2025
Risposta di TYLER & TYLER
Thank you for your kind review. We hope to welcome you back to our webstore again soon!
Very straight forward,and quick to…
Very straight forward,and quick to deliver thankyou
8 gennaio 2025
Risposta di TYLER & TYLER
We are delighted to hear that you were pleased with our service. We hope to welcome you back to our webstore again soon.
Excellent quality and service.
Excellent quality and service.
Thank you.
Dr PG
TEDDINGTON
17 dicembre 2024
Risposta di TYLER & TYLER
Thank you! We hope to welcome you back to our webstore again soon.
Stunning wallet but the badge ( Union…
Stunning wallet but the badge ( Union Jack) was not put on straight slightly out , full refund requested not yet heard back
2 dicembre 2024
Risposta di TYLER & TYLER
We are sorry to hear about the issue you have experienced with your wallet. As we advised you in our telephone conversation and as stated in our returns policy sent with your order you need to return the wallet in order for us the review properly the issue and ultimately provide you with a refund. To date we have not received the return which is why you have not heard from us or received a refund. So we deem this to be an unfair review in light of the circumstances.
11/12/24 Update. The return was received by us today via Royal Mail Recorded Delivery and signed for 09:08am. On inspection of the wallet we do not agree with the reason for the return. However, a refund has been issued as part of our hassle-free 30 day policy.
really good service and quality…
really good service and quality products, in one word
superb
29 novembre 2024
Risposta di TYLER & TYLER
Thank you for your kind review! We are delighted to hear you are pleased with our products and service.
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