Novel Recensioni 

Great service, fast answering, and even faster problem solving.

Great experience overall!

i run an ecommerce company, and they fit all my needs.

I am using this to aid in my investing in real estate in the US. Works exactly for my needs, and didn't need to come to the US in order to open it

Had an issue with transfer, but support is great so I will continue using

As a novel customer I’m always impressed with the quality and professionalism of this service. Especially when I need to communicate with Grace from support. I recommend Novel to anyone. If I could have given more than 5 stars I definitely would. Keep it up

I have just had an extremely unpleasant and unprofessional experience from Novel! I have a business for a year now. I applied with Novel, and after verification of documents and back and forth inability to read my documents, on January 26,2024 my account was approved.
Today, I received an unpleasant email notifying me that that my Novel account was closed due to “non-activity”, but when I sign in, I get a notification that the account “was closed due to suspected fraud”. I don’t understand what fraud have I committed when the account is still new and that I still have not conducted any transactions. This is truly unfair action. Extremely unhelpful support. Now I understand why they have unpleasant experience recorded by users on trustpilot. This is such a disappointing experience with Novel.

Great onboarding experience, warm and diligent attention via email from the team, and solid banking platform. Couldn't ask for more from starters. Thank you, Novel!

Grace, she is very attentive and quick to resolve queries. She was also very kind.

They have closed my account without giving a proper reason. They are saying some fraud. I am still unsure whether I will receive my hard-earned money.

One of the worst experience had in my life. Our company is solid and strong inside of the US, but this "bank" just decided to close the account without any particular reason, explanation and, even worse, without any prior notification. They just froze our money refusing to transfer it to another bank account and with the only possibility to send a check without a tracking number (unbelievable). From the reviews I understand it's not the first case and seems a common pattern for this "bank". Don't waste your time with them and move to better and reliable alternatives.

No reply from their support team, no way to get our money back!

They have closed my account and locked money inside without paying it out (not a large amount) and refused to transfer it to another bank account and saying it must be a check which they didn't send, then they took the renewal fees and I can't login to revert it.
Really unprofessional and hope it is not a scam

They closed my account unexpectedly, with the excuse that it had to do with ' new US treasury regulations'. I offered to provide invoices and documents, proof that I run a legal business with real law abiding clients but they refused. I had to wait almost 2 months in order to receive my balance in a check over mail. Though CX was responsive through email, the whole process was an ordeal. I do not recommend this so called bank -because it's not a real bank- at all.

Suspended account then reinstated after two months and still charged $425 monthly fee. Furthermore, Novel decided to close my account later without proper reason. Terrible support. Super slow response. Don’t put your money at risk. I can’t even get the fee back for the suspended period.

Worked with them for 3 years, sent all my company documents and client contracts. They accused me of fraud and shut down my account with no further details.

It had happened one year ago. At the occasion I exchanged many e-mails with and the actual bank (Blue Ridge Bank) and managed to unlock my account. Now, one year later, after reviewing all my documents, they shut down my account again.

What has changed?

If your account with Novel has been closed and now you are owed money, go to this link for more info:https://linkedin .com/in/carlton-legrand-b4703926/

I am compelled to share my recent experience with Novel Bank, and I hope my words serve as a cautionary tale for others.

My account with Novel Bank was abruptly closed without any prior notice or explanation. To add to the frustration, I received a digital check with no routing number, rendering it impossible to access the funds.

Attempting to address this issue with Novel Bank's support team has proven futile. Despite reaching out via the provided email (support), my inquiries have gone unanswered. This lack of responsiveness is concerning, especially when faced with a significant financial inconvenience.

A deeper dive into online forums and reviews reveals a disturbing pattern of similar experiences. It appears that Novel Bank may be operating in a questionable manner, leaving many customers in distress.

In my opinion, the lack of transparency and customer support raises serious doubts about the legitimacy of Novel Bank's operations. I encourage anyone considering Novel Bank to exercise caution and explore alternative banking options.

The seemingly countless reports of financial loss and unaddressed concerns suggest a need for closer scrutiny and intervention from regulatory authorities.

In conclusion, my experience with Novel Bank has been disappointing and has left me questioning the integrity of their services. It is my hope that this review reaches those who may be considering Novel Bank and prompts a reevaluation of their banking choices.

Our business account was closed suddenly without any explanation. This was done without any reason with what was wrong and how to possibly rectify the issue, After trying to get information in vain to fix the issue, We were told that our balance would be mailed in the form of a check, which to be honest makes no sense, seeing that we requested that a wire transfer be done to another account. We agreed to the mailed in check but that was a nightmare, this company is supposed to be a bank and considering that you were mailing a financial document one would expect at least registered mail with tracking as the default shipping method to ensure the document reaches the location. The attempted two times to send the check an to date we have not received our balance from the account. I had to eventually tell them to ship with tracking to my residential address.This is pending. I will see what happens. I believe if you can't provide a service for a customer, the least you can do is give a reason for the closure, i don't think that is a crime to give a reason. It can only help the customer to better their business and become better customers. I would not reccommend them due to this.

Scammed away with my money and kept sending non cooperative emails when asked about it

Update: just check other's review every was scammed the same way, closed account for no reason and then sent a check without any delivery. when I asked them why they told me "thanks for confirming the receipt of the check" I mean what the heck, should had never trusted novel scam

Great service as ever from Omair. Very happy with the rates and the new terminal is soooo fast. Cracking deal @ £3 a month. We are going to put them in all our branches. Best thing about them is there are NO hidden charges.