Novel Recensioni 

They closed my account with money on it and they say because if the recent regulatory demands by the OCC
I have other banks I never had an issue with them.
Novel is 100% scammers

not good for business, closed my account for no reason, and took my $50 balance.

Closed account for no reason, always problems, bad support, everything is bad here.

I am glad that I managed to locate this page and read through the reviews. Shout out to John Davis who seems to have hit the nail on its head - This is a joint scam by Novel and Blue Ridge Bank NA. They both keep shifting the blame on each other to try and run away. Our account like many others was closed abruptly on 27 June, 2023 with over $100K in deposits in the checking account. They supposedly sent the check to us which we never received. A new check request requires a minimum of 5 weeks waiting for the previous check to show up (or not). When asked to send the check via FedEx which otherwise seems like a pretty ordinary request, that "is not possible" and even if they do, someone needs to pay them via cash when receiving the check. When provided with a shipping account number for FedEx to bill this label to, that again isn't possible. I just filed a detailed complaint with the OCC to get them to step in and stop these guys from robbing us and many other hard working businesses.

fake click don't create that bank account

They Shutdown our account 3 months ago without any reason, they refused to communicate or refund our balance. Stay away from this bank.

for people that has the same problem like me, please start fill a complaint against them in the Office of the Comptroller of the Currency (OCC) if you want to get money back.

It's been a nightmare, never try Novel, they are the worst.

I've been a novel client for over 18 months, I've always been happy, and they've always done right by me.

On the 15th of August WITHOUT warning I receive an email stating my account was shut down due to negative balance.

I have dozens of bank accounts, receive hundreds of emails per day, and having looked through all of it I was never warned my account was negative from debiting their exorbitant monthly fees.

I now have a payout coming in from Stripe on the 28th of august that I won't be able to access or receive due to them shutting down my account

I need my account reopened before the 27th or I will join in on the impending class action against these thieves and post this to my 200K instagram followers

BTW* I previously wrote a review about novel about a payment I sent going missing 3 months later they got my trustpilot review removed. THEY ARE USING A COMPANY TO FLAG REVIEWS

Here is the email:

Hi Ruan,

Thanks for writing a review about trynovel.com on Trustpilot.

As part of our efforts to ensure that our community can trust the reviews they read on Trustpilot, we’re constantly on the lookout for unusual activity. We do this by using customized software, dedicated Content Integrity Agents, or a combination of both.

In this case, your review of trynovel.com has been flagged because we couldn’t verify its authenticity, and on that basis we’ve removed your review from our platform.

While we’re confident that this is the right call, we appreciate that sometimes we get it wrong. If you think there’s been a mistake here, please do let us know by replying to this email and a member of our Content Integrity Team will review this decision with you."

STAY FAR AWAY FROM THIS FRAUDULENT COMPANY

Now watch them respond telling me to email support @ novel.com like the robotic monotonic scammers they are.

They will probably remove this review as well in due time.

Like for many others, they closed my account without any warning or proper justification. I didn't even get a chance to move the money to my other U.S. accounts. I had to scramble to pay my company bills using back-up accounts. It took them a whole month to issue a check, and I had to wait 2 months before I was able to use my money again.
Again, I did not break the regulations they claim I did (I still to this day have other active U.S. bank accounts), but I got no chance to refute or appeal. Their support (email only!) was no help, and only replied out of a script, telling me all I can do is wait.
I will never use them again, and I highly advise everyone to avoid them like the plague.

The Novel is the finest source for managing my finances professionally. Outstanding!

Managing my money with the guidance of Novel became very effortless. Thank you, guys!

This pseudo Financial service provider is a great scam, they probably run out of cash and hold people's money to ensure their withdrawals. ACCOUNT CLOSED 3 MONTHS AGO, they don't answer anymore and our money is gone. for a small business, this has a huge impact on our operations

They have frozen my account with all the money inside . they dont respond to my emails, i have seen here on this platform they are responding to bots who recommend them , a very rude customer support relationship from philiphines . bunch of gangstars , thugs , and cons . Do not trust these thieves with your hard earned cash , they will spoil your world. all i want is my my money . Nonsense !

closed my business bank account out of blue and of a sudden. You should be ashamed of closing down people's business bank account abruptly without providing a period of time for which people can withdraw funds out. You are acting like a modern thug stealing money, which you should be investigated by the regulators.

yes, just check everyone'e reveiw, you'll know this is completely a fradu company, just check their fb page -> nothing!! invalid link!!! and check their linkedin file you'll find out , all remote freelance working in the company and do the scam !!! from philipins , india !!!
we opened multi accounts from them and they suddenly closed it and always say "fradu"!!!!
they don't give you any chance to explain or provide any file , even you just doing your normal biz, they close our account say" sorry your tranactions seems too much and we think it got some risk. "

Yes, they just close your account because of they THINK IT'S RISKY!!!!! AND trust me, you'll never ever get the check ! they say will send you a check , but you 'll never get it!!!!!!!!!!!!!!

The same issue happened with me closing an account due to a customer request, and then we will send a check, although the agreement gives an ACH option, but they say only a paper check.

I recommend you guys submit complaints to

OCC&FDIC&CFPB

please find below URLs
1: OCC: Office of the Comptroller of the Currency
2: FDIC: Federal Deposit Insurance Corporation
3: CFPB: Consumer Financial Protection Bureau
Google them and let all of us take action to refund our money.

Without a doubt the worst banking experience I've ever had. Don't even think about putting your money here! A week ago they closed my account without justification and without any previous serious investigation. The app is archaic. They still have my company's 51K frozen and are unable to make a transfer to another account at the same company. It looks like a bank from a banana republic! I will have to go to my lawyer to recover the money and demand damages. Pathetic!

After being their client for a year and having all legal documents of my startup updated and selling to US clients they closed my account without prior notice.
First, it was closed by Customer Request, when I sent asking them they said they would investigate.
2nd response was that recent regulatory demands by the Office of the Comptroller of the Currency (OCC), we can no longer support your business as it does not have U.S. operations or sell to U.S. customers as per the additional information request sent prior.

Even the fact that I have US clients and proof for that still nothing from them. All they said was that the amount in the account will be sent via check to the registered address.

I have sent them an email asking for proof of regulations issued by OCC since Brex or Merecry did not do the same thing.
I have filled a complaint with FDIC and will file one with OCC also

I completed over $100,000 in transactions all from USA customers but they just randomly closed my account. Luckily I transferred all but $500 to mercury before this happened. This happened out of the blue with no request for documents to for anything. I don't advise using them as they are great when signing up but within two months you will regret it. Once I transferred my money they just shut me down. (Same day)

I started using Novel a year back. I am a Small Business Owner I am having Weekly recurring subscription setup via stripe from 7-8 small retail stores. I have employees on my payroll.

Yesterday out of nowhere - My account got blocked due to fraud. I emailed their support and I have not received any response or reply. I have proof of work done , Invoices etc. I also have small amount of money in account. which I was using to pay software bill's ,misc. services like server etc.

Now my billing date is due , I have to collect payment pay employees. I don't know what to do. This is sad as economic condition is already bad. I don't know if I will trust the bank again.

KYC's and regulations are all fine , But they should ask for more documentation via E-mail before just closing the account.

And very slow support. I was getting replies within 2-3 hours when I was trying to setup the account. Told the reps couple of times double checking if anything else they require and now this.

Its sad and depressing. No phone number is available as well to call and talk to someone.

The one listed here is not in service.