The same issue happened with me closing an account due to a customer request, and then we will send a check, although the agreement gives an ACH option, but they say only a paper check. I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
The same issue happened with me closing an account due to a customer request, and then we will send a check, although the agreement gives an ACH option, but they say only a paper check. I... Leggi di più
L'azienda ha risposto
Novel Bank has customer support that helped me and answered any and every question I had. Really can’t give any criticism to their team. I would recommend Novel Bank as your primary for any e-commer... Leggi di più
L'azienda ha risposto
Common thiefs, and they liked to prey on the hardworking foreign men especially. Luring them into depositing all their savings into their scam novel US bank… after that, they closed the accounts a... Leggi di più
I've been using Novel for almost a year now and their service is quite exemplary. I had just had an issue with my phone where it was 100% completely useless but it would've been needed to unlock the 2... Leggi di più
L'azienda ha risposto
Banking for online businesses
Stati Uniti
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My account was deactivated without notice, I contacted novel support they said I requested to close the account and that's not true, I told them I didn't requested this action, no one helped n i was told they will sendva check. Thank God I never went all in because they would of shut me out of millions of dollars.
Novel's services are something I can always rely on!
Novel's exquisite collection makes me fall in love with their services!
Will surely hire their services really soon!
Scammed my money. I have been waiting since June 2023 for checks that I cannot receive. Over $30K and their only responses is that they have not received a response.
The customer service is poor and rude. I asked for my money and they responded that they don't need it because they have larger accounts than mine. That's just horrible yet, I still don't have my money
Just read this the last OCC news
Google: OCC blue ridge bank:
Cease and Desist Order against Blue Ridge Bank, N.A.
WASHINGTON—The Office of the Comptroller of the Currency (OCC) today released enforcement actions taken against national banks and federal savings associations (banks), and individuals currently and formerly affiliated with banks the OCC supervises.
The OCC uses enforcement actions against banks to require the board of directors and management to take timely actions to correct the deficient practices or violations identified. Actions taken against banks:
Cease and Desist Order against Blue Ridge Bank, N.A., Martinsville, Virginia, for unsafe or unsound practices, including those related to the Bank Secrecy Act (BSA)/anti-money laundering (AML), capital ratios, capital and strategic planning, liquidity risk management, and information technology controls. The deficiencies in the BSA/AML compliance program resulted in violations of law, rule, or regulation, and the bank also failed to correct previously reported BSA problems. (Docket No. AA-ENF-2023-68). The OCC also terminated the bank’s formal agreement dated August 29, 2022, which was superseded by the cease and desist order. (Docket No. AA-ENF-2024-13).
And also Google “Brian plum blue ridge bank”
this bank integrates with stripe which i needed for my startup.
This bank is not trustful. they closed my account without any notice and it took about 6 months to get the money back from them. also extreme terrible customer service. they never ever answer your emails. I would recommend everyone to please avoid this "bank". (They are not a real bank either as they belong to Blue Ridge Bank, and when I called them, they also did not want to help me). So better avoid both of them!!!
They Closed my account with 7973$ for no reason and I have been emailing this company for over a month now 1 week and they. They keep telling me the bank is delaying the check, I have even called FIVE STAR BANK In so many Branches and they told me They don't work with Novel. So please be careful at first they will treat you nicely but in the end, when you start making Good Funds they will run away with your funds. be careful.
Needed a bank for my company, but didn't want to go in person so Novel was perfect for that. Didn’t have to go to the us
They closed my account without any reason i had $8000 in my account they said they are gonna mail the check but a month a has been passed no check has been mailed yet.

Risposta di Novel
Been using for a month now and can say it is perfect. All the features of the big banks, and more for foreigners
El día Feb.11, 2024 a las 22,00 horas recibí un email de Novel Bank informando que mi cuenta había sido cerrada. Las explicaciones del caso las darían en otro momento.
Al día siguiente, enviaron otro email informando que no considere el anterior ya que había sido un error.
Creo que son errores que no deberían suceder.
Formed a company with their partner company jumpstart, and they automatically applied for this bank account. Works perfectly
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